Success in today’s ever-evolving world hinges upon the commitment to ongoing learning. The KPI Institute (TKI) is dedicated to ensuring that leaders, professionals, and the rest of the business community are equipped with the right knowledge and tools.

Every month, TKI curates a collection of diverse learning materials and opportunities in strategy and performance management. Some of these resources, while released years ago, remain highly relevant due to their timeless principles and adaptability to changing business dynamics, providing enduring value and insights for today’s challenges.

This month, TKI is pleased to present comprehensive, research-based resources focusing on human resources (HR).

Top 10 Human Resources Key Performance Indicators (FREE): Part of the Top 10 KPIs Series, this collection of posters provides an overview of how key performance indicators (KPIs) are measured in practice today, specifically in HR. It combines insights from the smartKPIs.com community with research and analysis from TKI’s Publications team.

Articles (FREE): Find practical insights related to HR and employee performance management from a variety of articles published on Performance Magazine, written by subject matter experts and research analysts.

• The human element: employees, fears and working with KPIs
• How to measure the performance of your human resources department
• Humane technology: the future of employee performance management
• Beyond remote work: insights and strategies for enhancing employee productivity and performance

The Human Resources KPI Dictionary: Get access to valuable information on over 370 KPIs with calculation formulas for every one of them. It is an innovative tool, essential for assessing and optimizing your performance in eight main functions of the Human Resources division within an organization, including compensation and benefits, talent development, and working environment.

The Top 25 Human Resources KPIs – 2020 Extended Edition: Browse the most popular 25 KPIs used by Human Resources divisions throughout 2016 and 2020. It provides a complete hands-on experience in working with KPIs as it contains not only two pages of detailed documentation for each KPI, but also interesting articles on best practices in terms of KPI selection and documentation.

HR Performance Management System Toolkit: Explore a ready-to-use collection of pre-populated templates for managing the performance of the HR department and monitoring its contribution to the overall organizational performance. Customers can customize the templates in the toolkit for internal use within their organization.

HR Scorecard: Monitor the alignment of departmental objectives with KPIs and the application of the Balanced Scorecard concept at the operational level with this ready-to-use tool. This is pre-populated with KPIs grouped by objectives and Balanced Scorecard perspectives and developed through the review of hundreds of best practice performance reports and the documentation of thousands of KPIs.

HR Dashboard: Manage and measure the contribution of the Human Resources function to the overall organizational performance by using this tool. Discover a repository of the most relevant and widely spread HR KPIs used to track the HR services’ effectiveness and performance at the organizational level.

Certified Employee Performance Professional – Online Course: Grab this opportunity to access the best practices in the field of employees’ performance. Gain the knowledge, skills, and confidence to create an environment where employees can thrive and successfully contribute to organizational performance by linking their activities to strategic objectives and reflecting their contribution against the company’s strategy.

Employee Performance Management System Implementation – Consulting: Find and build the essential bridge to link performance efforts across all organizational levels. By adopting a structured and robust employee performance framework, we emphasize on objectivity in measuring the results against expectations with the help of individual KPIs. This intervention relies on the analysis of key internal documents, delivery of awareness sessions with primary stakeholders, KPIs selection workshops, and post-implementation support.

In the ever-evolving business landscape, aligning a strategy with all organizational objectives can be challenging. Thus, strategic planning is vital for businesses to thrive amidst a turbulent environment. 

This begs the question, what steps can leaders take to ensure that their team will embrace the strategic planning process? This is where strategy and business planning capabilities come in handy.

Course overview

The KPI Institute’s Certified Strategy and Business Planning Professional course empowers practitioners with the knowledge to develop excellent strategies and plan their businesses using a robust framework.

This comprehensive training program delivers impactful outcomes for employees and organizations, regardless of the business’s scale. 

Participants will get access to a network of specialists, sharing business opportunities and innovative solutions to strategic planning challenges while reaching the course’s learning objectives, which are:

• Organize an effective process to formulate and plan the organizational strategy
• Formulate meaningful mission statement, vision and corporate values
• Identify the right strategy choice (position) for the organization
• Integrate operational plans with corporate strategy
• Connect strategy to KPIs and initiatives

Benefits and importance

In this learning program, you’ll gain premium recognition as a Certified Strategy and Business Planning Professional and other benefits, including:

• Access to structured knowledge, enabling the expertise transfer across all professional life areas
• Additional educational resources such as examples of tools centralized in several catalogues, Microsoft Excel based tools, and 10 short video doodles.
• Premium subscription for smartKPIs.com with six-month access to 500 fully documented KPIs and over 20,000 enlisted KPIs and one research report from the Top 25 KPIs series
• 40 Continuing Professional Development (CPD) credits to include in the CPD records for your professional body, institute, regulator, or employer

Course structure and methodology

The course encompasses a three-stage educational process with an expected total duration of 40 hours:

1. Pre-course stage: Participants will determine their current skills, actively engage with colleagues via an interactive online forum, and establish the foundation for a beneficial learning experience.
2. Core-course stage: Participants can opt for live online sessions or face-to-face training, where they will complete Individual Learning Maps and take the certification exam. Both options facilitate experiential learning and encourage human interaction. 
3. After-course stage: Participants will delve into stimulating discussions and additional readings. They will be able to create a tailored, actionable plan aligned with their business needs.

Course syllabus

The core course comprises eight learning modules:

1. Key concepts
2. Corporate identity
3. Choice of a competitive strategy
4. Strategic internal environmental scanning
5. Strategic external environmental scanning
6. Vision and choice of a growth strategy
7. SMART objectives at the corporate level
8. Planning at the departmental level

Flexible learning options

The course is offered in multiple languages and locations to accommodate a wide range of schedules and preferences.

Certification and recognition 

Upon completion, participants will receive the following certificates (soft copy):

• Certificate of Attendance: for course sessions presence
• Certificate of Completion: after finalizing pre-course activities and passing the Certification Exam
• Certified Professional Diploma: upon properly concluding all three stages of the learning experience (to be issued once the contractor has received the full payment)
• CPD Certificate of Attendance: provided once you achieve Professional Status

Maximize your organization’s potential through effective planning. Enroll today and become a Certified Strategy and Business Planning Professional!

The KPI Institute (TKI) has announced the recipient of the TKI People Awards for Employee of the Year 2023. The TKI People Awards series features the employees and teams recognized by TKI for going above and beyond expectations, excelling as team players, and creating a tremendous impact on the company.

Adiela Misan, Head of Finance, receives the Employee of the Year 2023 award. Misan has been working at TKI since 2016 and has consistently demonstrated dedication and commitment to her role, which her colleagues praised.

According to Cosmina Mitran, Chief Financial Officer, Misan has shown exceptional competence in coordinating finance-related activities and ensuring smooth business operations. Her adept handling of financial matters has contributed to seamless financial processes, showcasing her proficiency in overseeing critical aspects of the organization’s success and stability. Misan is also appreciated for her attention to detail, strategic approach, and dedication.

As an accounting specialist and part of Synaesis’ Financial Team, Misan manages the financial and accounting aspects of TKI, which involve accounting records, reconciliations, invoicing, payments, salaries, tax, and audit reporting. At the same time, she assists other departments of the TKI ecosystem, such as the logistics, human resources, sales, and consultancy departments.

Now, let’s meet the TKI’s Employee of the Year and explore the principles that guide her in the workplace.

What does receiving the Employee of the Year award mean to you?

Receiving the Employee of the Year award means that my contribution to the organization is acknowledged and appreciated, motivating me to constantly improve and develop my skills. I am always grateful to my team members and manager for their continuous support.

What is your favorite accomplishment so far at TKI?

I do not have a favorite accomplishment because every time I learn something new or complete a task, it feels like an accomplishment to me.

How do you find a solution when you are faced with a challenge at work?

First, I take a break. Then, I reassess the situation and look for some ways to solve it. Lastly, I discuss my challenge with my superior and choose the best solution. I believe everything has a solution; we only need to find the most convenient one for our situation.

What are the three main career lessons you have learned thus far?

The three main career lessons I have learned so far are:

1. Communication is essential.
2. Keep learning and growing.
3. Save time to do the things you are passionate about.

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Take the next step in your career and join The KPI Institute’s expanding team. TKI is looking for the following professionals:

• Chief Operating Officer
• Marketing Manager
• Sales Manager
• Business Research Analyst
• Instructional Designer
• Graphic Designer
• Copywriter

Should you be interested, submit your CV to [email protected]. Visit https://kpiinstitute.org/careers/ for more information.

In the era of information abundance, the challenge lies in determining which data drives informed decision-making. The ability to effectively measure and track performance has become essential in achieving business objectives and maintaining a competitive edge.

Yet, if you are uncertain about what to measure, how can you truly gauge your progress?

This is where key performance indicators (KPIs) step in as invaluable tools.

Course overview

The Certified KPI Professional course of The KPI Institute equips professionals with the expertise to construct a sound KPI measurement framework, from selection to centralized reporting of results

This comprehensive training program draws upon 19 years of research in KPIs and real-world best practices.

Participants can explore the transformative capabilities of KPIs and empower their organization with data-driven decision-making. They will learn to customize a measurement framework that aligns with their unique needs and know exactly where they stand on the path to success by reaching the course’s learning objectives:

• Differentiate between objectives, KPIs and initiatives;
• Gain insights into KPI selection within different contexts;
• Apply best practice techniques for selecting KPIs;
• Document KPIs in a standardized template;
• Learn when and how to use benchmarking in target setting;
• Optimize the KPI activation and data-gathering process.

Benefits and importance

By becoming a member of the international Certified KPI Professionals Community, you access a wealth of benefits, including:

• Access to relevant performance data for informed decision-making;
• Pre-populated tools facilitating KPI Measurement Framework implementation (10+ templates);
• An innovative learning experience with a three-stage educational process;
• Expanded business network;
• 40 Continuing Professional Development (CPD) credits to include in the CPD records for your professional body, institute, regulator, or employer.

Course structure and methodology

The course encompasses a three-stage educational process with an expected duration of 40 hours:

1. Pre-course stage: This stage ensures a seamless transition into the training program. You will assess your current skills, engage with fellow participants through an interactive online forum, and lay the groundwork for a collaborative learning journey.
2. Core-course stage: Participants can choose between attending live online sessions or engaging in face-to-face interactions. They will engage in experiential learning and a high level of interactivity, complete their Individual Learning Maps, and undertake the certification exam.
3. After-course stage: Here, participants will engage in thought-provoking forum discussions and explore additional readings. They will be able to develop an actionable plan tailored to their organization’s needs.

The Certified KPI Professional course also provides participants with templates used in working with KPIs that will amplify their expertise in KPI management, including the Desired State of Evolution, Strategy Map, Performance Scorecard, and Performance Management System Architecture.

Course structure and methodology

The course encompasses a three-stage educational process with an expected duration of 40 hours:

1. Pre-course stage: This stage ensures a seamless transition into the training program. You will assess your current skills, engage with fellow participants through an interactive online forum, and lay the groundwork for a collaborative learning journey.
2. Core-course stage: Participants can choose between attending live online sessions or engaging in face-to-face interactions. They will engage in experiential learning and a high level of interactivity, complete their Individual Learning Maps, and undertake the certification exam.
3. After-course stage: Here, participants will engage in thought-provoking forum discussions and explore additional readings. They will be able to develop an actionable plan tailored to their organization’s needs.

The Certified KPI Professional course also provides participants with templates used in working with KPIs that will amplify their expertise in KPI management, including the Desired State of Evolution, Strategy Map, Performance Scorecard, and Performance Management System Architecture.

Course syllabus

The core course comprises 10 learning modules:

1. The world of KPIs
2. Understanding KPIs
3. KPI typology
4. KPI taxonomy
5. KPI selection
6. KPIs in context
7. KPI documentation
8. Working with targets
9. Data gathering
10. Data visualization

Flexible learning options

The course is offered frequently in several languages to accommodate everyone’s schedule and language preferences.

Certification and recognition

Upon completion, participants will receive the following certificates (soft copy):

• Certificate of Attendance: for course sessions participation;
• Certificate of Completion: after fulfilling pre-course activities and passing the Certification Exam;
• Certified Professional Diploma: upon successfully completing all three stages of the learning experience, as well as the full payment received by the contractor;
• CPD Certificate of Attendance: provided once you achieve Professional Status.

It’s time to maximize your organization’s potential through effective performance measurement. Become a certified KPI professional and enroll today!

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For any inquiries or further information, feel free to reach out:

Adrian Brudan

General Manager – TKI EMEA

Email: [email protected]

LinkedIn Profile: adrianbrudan

WhatsApp: 004 0721 233 084