Performance Magazine, a trusted professional resource for industry updates, expert analysis, case studies, and trends in strategy and performance management, marked a successful year in 2023 with the release of four special editions. Performance Magazine – Print Edition is published quarterly by The KPI Institute (TKI), a leading global research institute dedicated to defining standards and advancing the field of strategy and performance management.

The four editions covered themes of the public sector, sustainability, data analytics, and government. Each edition showcases insights from guest experts in their respective fields. The magazines also present real-world examples, dissect frameworks, and offer practical recommendations for professionals seeking a comprehensive understanding of performance standards.

The Public Sector Edition highlights TKI’s Government Service Index Report 2022, which documents the performance of governments worldwide in key public service areas. The data were analyzed using five dimensions: adaptability, talent, digitalization, governance, and impact. The digital copy of this edition can be downloaded directly from TKI Marketplace while the print copy is available for purchase on Amazon.

The Sustainability Edition offers valuable information and analysis on how to effectively apply sustainable practices to business operations and strategy, as well as measuring and evaluating the impact of such efforts on the growth of the business and the wider society. Readers can grab a copy on TKI Marketplace or Amazon.

The Data Analytics Edition provides insights into applying data analytics to transform business operations, develop robust strategies, improve decision-making, and enhance performance management. This edition can be accessed through TKI Marketplace or Amazon.

The Government Edition explores the public sector’s multifaceted approach to strategy and performance management and reviews standards and concepts behind the tools and techniques governments use in planning strategies and measuring performance. Those interested can secure a copy via TKI Marketplace or Amazon.

For the first quarter of 2024, readers can look forward to editions covering employee performance and strategy management. Stay updated and be the first to access them by following TKI’s LinkedIn page.

In the PERFORMANCE Magazine Issue No. 27, 2023 – Government Edition, The KPI Institute was given the opportunity to connect with Michael Jacobson, Deputy Director for Performance and Strategy in King County’s Office of Performance, Strategy and Budget, through a written interview and discuss government strategy and performance management, focusing on people, processes, and public service.

TKI: What key trends have shaped the public sector in recent years, and how have they influenced governmental practices and policies?

Jacobson: Increasing complexity and cross-sectoral issues: the hardest problems to solve are not technical or even financial but cut across multiple sectors and social dimensions. They also require political agreement or at least alignment. The public sector cannot solve issues like homelessness, climate change, or poverty alone. The need for cross-sectoral collaboration is required.

Demographics: this applies to the increasing diversity of the populations we serve and the changing expectations of new generations and their relationship to work, especially if they want to work in the public sector. This requires a more racially diverse workforce and a more responsive stance as an employer to adapt to changing market conditions. This has also reinforced the need for governments to improve equity in services and policies (process, distributional, and results).

Accountability and limited resources: increased public accountability and constrained resources have required governments to focus on management systems, including performance management and Lean, to deliver results.

TKI: In your observations in general, what do you think about how well governments manage their performance in terms of strategy planning and performance monitoring?

Jacobson: Some are doing a fantastic job developing strategic plans, cascading strategy down to the organization, and tracking performance to targets. Some are doing little of these things and primarily reacting to issues. The majority are doing one or two major planning and monitoring efforts, maybe inconsistently or in specific departments only and not at an enterprise scale.

A complete strategic planning-monitoring-improvement cycle (or a complete Plan-Do-Check-Adjust cycle) is not a small thing. It has taken us years to have the key elements in place at the enterprise level in King County. There are still many opportunities to improve, whether using targets more consistently or being more results-focused when performance differs from where it needs to be.

Dive deeper into Jacobson’s perspectives on the latest trends in strategy and performance management in the government sector today. Check out the cover story of the newest issue of PERFORMANCE Magazine. Visit the TKI Marketplace for a free digital copy and Amazon for an additional printed version of the magazine. 

Effective governance not only sets rules but also steers a nation toward a shared vision.  This is accomplished by creating a strategy aligned with citizens’ welfare and aspirations and ensuring progress at every step. Therefore, performance management plays a crucial role in measuring, evaluating, and improving the effectiveness of government initiatives and policies. 

The latest PERFORMANCE Magazine Print Edition, published by The KPI Institute (TKI), explores innovative ideas, best practices, case studies, agile approaches, and viewpoints about the use of key performance indicators, benchmarking, strategic planning and execution, and data analysis in the government sector. 

The magazine offers exclusive insights from interviews with performance management practitioners and experts in the government, addressing issues affecting government employees and citizens, like job loss and digital inequality. TKI’s consultants also share their perspectives on other performance management challenges, data empowerment, and digitalization. 

In the cover story, Michael Jacobson, the Deputy Director for Performance and Strategy at the King County Office of Performance, Strategy, and Budget in the United States, dives deeper into government strategy and performance management, highlighting the roles of people, processes, and leadership in ensuring efficient and successful public service.

Furthermore, the In-depth section of the magazine delves into crucial aspects of organizational management, covering the newest trends and practices in how organizations formulate and execute strategies, enhance workforce performance, and leverage data for informed decision-making.

One of the edition’s highlights is the coverage of the performance management system maturity assessment conducted by the Global Performance Audit (GPA) Unit of The KPI Institute for the Talent and Performance Management Department of Saudi Arabia’s Tourism Development Fund (TDF).

PERFORMANCE Magazine’s Career Insights section presents stories and insights from seasoned performance management professionals in the government who shared their experiences in pursuing careers in public service. Additionally, the magazine shares valuable resources such as statistics, books, software, podcasts, and webinars.

Seize this opportunity to understand how strategy and performance management work in the government sector and gain lessons on leadership, strategic thinking, and adaptability. Grab a digital copy today of the PERFORMANCE Magazine Issue No. 27, 2023 – Government Edition through TKI Marketplace. You can also purchase the printed edition via Amazon. 

The KPI Institute recently interviewed Madhur Mayank Sharma, senior director and head of AI development at SAP Asia PTE LTD and share insights with PERFORMANCE Magazine about about the challenges and opportunities in adopting artificial intelligence in the Asia Pacific region, and how to develop a data strategy that aligns with business objectives and how to foster data literacy within organizations.

TKI: As the Head of the AI Development team for SAP, how do you define a good data strategy? What does it entail?

Madhur: For companies to drive innovation, improve operational efficiency, and deliver better business outcomes, a sound data strategy is a must. Establishing clear business objectives helps in identifying needed data points and data quality. With this in place, choosing the right data platform facilitates the creation of the required digital infrastructure. This infrastructure should support seamless and real-time data flow from the source of generation to the point of decision-making. Lastly, proper training and continuous process improvement result in positive business outcomes.

TKI: What are the unique opportunities and challenges that come with developing AI products and services in the Asia Pacific region, and how do you ensure that your team is able to effectively address these factors?

Madhur: The Asia Pacific region represents a unique challenge and opportunity when it comes to the adoption of AI products and services. On one side, the ever-changing business landscape, language barriers, and varied business processes pose challenges for AI systems to provide desired results. On the other hand, companies are willing to experiment, are open to changing business processes, and have adopted innovative ways of running the business, helping usher in innovation.

TKI: How do you balance the need for speed and agility in data analysis with the need for accuracy and rigor in data modeling and interpretation?

Madhur: This balance needs to be established on a case-by-case basis. Critical business functions in which decisions may profoundly impact business outcomes require more attention and hence better accuracy and rigor in data modeling. Meanwhile, the faster deployment of data modeling may help enhance the user experience for the business processes where user behavior and action require facilitation and substantiation. Agility and relevance are fundamental to both critical and non-critical business functions.

To read more about the latest trends, strategy, and performance management in data analytics, check out the latest issue of Performance Magazine today! You can get a free digital version via the TKI Marketplace or order a printed copy from Amazon. Please be informed that the price may vary for printed copies depending on your location.

In recent years, businesses have placed a greater emphasis on sustainability. However, pursuing sustainable business as a primary strategy differs from merely engaging in sustainable practices. The Performance Magazine Issue No. 25, 2023 – Sustainability Edition presents in-depth analyses and practical perspectives on the latest issues and trends in incorporating sustainability into operations and strategies. 

Moreover, this issue provides guidance for organizations looking to successfully adopt sustainable practices as well as the challenges and opportunities involved in the process. 

Gracing the cover of this issue is  Eelco van der Enden, chief executive officer (CEO) of Global Reporting Initiative. He shared updates on sustainability reporting practices worldwide, discussed the importance of the participation of small and medium-sized enterprises (SMEs) in sustainability reporting, and emphasized how sustainability creates value for stakeholders and becomes crucial for long-term success.

Readers will also gain valuable insights on how to foster a culture of sustainability in organizations through exclusive interviews with sustainability experts from different companies, such as Kearney, Almarai Group, FIFA World Cup™, and Accenture. 

Furthermore, experts from The KPI Institute will provide answers to pivotal sustainability questions affecting organizations today:

• What are the key drivers of sustainability in organizations, and what role does the performance management system play in creating a sustainable organization? 
• What KPIs are a MUST in reporting sustainability matters? 
• How can an organization create meaningful sustainability reports?

The magazine includes articles highlighting best practices in strategic planning, strategy execution, employee performance, benchmarking, data analysis, and data visualization. Moreover, the latest edition now includes a new section called Career Insights, which features the article, “The power of process thinking for performance management professionals.” Additionally, readers can access a variety of informative resources on strategy and performance management in the Recommended Resources section.

To expand your knowledge on sustainability as part of strategy and performance management, be sure to check out the latest issue of Performance Magazine. You can download the digital version through the TKI Marketplace or order a printed copy from Amazon.

Editor’s Note: This is an excerpt of an article authored by Islam Salahuddin, a Business Research Analyst at The KPI Institute. Originally featured in the 24th printed edition of PERFORMANCE Magazine, the article delves into the concept of Web 3.0 and its relevance to the online presence of government services.

The third generation of the World Wide Web (WWW or Web 3.0) is the next frontier for e-government services to excel. Since it is still an under-formulation concept, it has no rigid definition so far. However, some of its main features have been more and more clear, especially since it has been steering debates on its applications and implications.

To understand the general concept behind Web 3.0 and what it serves for the online presence of government services, going through the WWW evolution history is necessary.

The web at its basis is a system of sharing documents between computers and servers, connected in a network that we cumulatively call the internet. This is according to W3 Consortium, the organization that is led by Tim-Berners Lee, the inventor of the web, with little paraphrasing for the sake of simplification.

This system has evolved since it was first introduced in the early 1990s. Evolution does not happen with a switch, meaning there is no one company for instance that will introduce the technology to the world. Rather, each generation of the web emerges first as a group of concepts that develop through technologies and get widely adopted over time, eventually changing the way the web functions. 

Web 3.0 for example, being not the “mainstream” web yet, is just a term to differentiate the envisioned web reality that the new concepts and technologies will lead to in the future, from concepts and technologies shaping the web functionality in the present and the past. The very first version of the web (Web 1.0) offered only static pages linked together in a “web” through hyperlinks. It is a version of one-way communication from publishers to readers. 

Governments have recognized the potential of using the internet to publish information that their citizens need, mostly in order to aid their access to the brick-and-mortar services such as administrative and legal services. Consequentially called Government 1.0, e-government services in this phase have included only pushing information on regulations and procedures, and announcing statements and public holiday schedules for instance.

With technologies evolving, two-way communication on the web has become possible. This is the main feature of Web 2.0 that offers the possibility of user-generated content and interactivity. Therefore, it has opened the gate for the rise of social media and personalized web experiences. Web 2.0 is the version of the internet that everyone knows today.

E-government services have evolved to Government 2.0, with the ability to use the internet not just to aid offline public services, but to offer parallel online transactional ones. With the United Kingdom launching gov.uk and Norway launching norge.no, governments have been able to get their citizens to apply for certificates and licenses, register properties, submit taxes, and pay fines and bills, all through the internet. Web 2.0 also has given governments the chance to engage with citizens in online discussions, including how to enhance digital services.

To know more about Web 3.0 has to offer and how the government can prepare for it, read the full article in the latest edition of PERFORMANCE Magazine. The 24th PERFORMANCE Magazine – Printed Edition offers detailed analyses and valuable insights on the performance of the public sector amidst the post-pandemic environment. Grab your copy in the TKI Marketplace now!

Government performance looks different today due to the changes that took place in the world in the past two years. The 24th edition of Performance Magazine offers deep dives and practical insights into new developments, strategies, trends, and transformations in the public sector.

The issue highlights findings from The KPI Institute’s Government Service Index Report 2022, a pragmatic review of public service performance in the post-pandemic era that covers seven world regions, 66 countries, five dimensions, and 32 indicators.  The data were analyzed according to five dimensions: adaptability, talent, digitalization, governance, and impact.

In the cover story, “The future of public service: key trends in strategy and performance management,” Dr. Hisham Ahmad Kayali, a strategic and performance management specialist in the UAE, wrote about what the future of public services should look like. The other articles readers can find are:

• “How the COVID-19 pandemic shaped political governance”
• “Strategic approaches on the use of digital tools and data to improve the delivery of public value”
• “Web 3.0: the next frontier for e-government services”
• “The United Arab Emirates: the world’s leader in government services”
• “Making an impact: how the Netherlands promotes the general welfare”

The latest Performance Magazine also addresses today’s most pressing questions related to government performance: How can a motivational culture impact the performance of public servants? What is important in measuring the performance of public services? How can public entities better communicate strategies to citizens?

By drawing on The KPI Institute’s 19 years of experience in performance management, Performance Magazine provides its readers with prime resources, industry updates, interviews, case studies, expert recommendations, and global perspectives on strategy and performance management. The magazine covers strategy planning, strategy execution, employee performance, benchmarking, data analysis, and data visualization.

Readers can access industry updates and exclusive insights into becoming state-of-the-art professionals and high-performance organizations from subject matter experts, seasoned consultants, practitioners, business leaders, academicians, and research analysts.

To learn more about government performance, download the latest Performance Magazine for free via TKI Marketplace or order the print version from Amazon.

The KPI Institute recently interviewed Dr. Keith A. Clinkscale, the Strategic Planning and Performance Management Director at Palm Beach County, Florida, USA, to find out how the hospitality, travel, and tourism industry has been recovering from drought during the COVID-19 pandemic.

Here is an excerpt of the interview, which will be published in the next issue of Performance Magazine – Print Edition.

TKI: Can you share any “legacy” management practices that have lost their relevance in recent years? 

Dr. Clinkscale: Our recognition of operating in “silos” is driving more team collaboration. Some of the legacy practices in government were about “staying in your lane.” Many departments and organizations develop vertical expertise. Sometimes, they do it without input or knowledge of what is happening to their left or right. The trend is to move forward, collaborate, team up across disciplines, and generate more creative solutions through diverse and different perspectives.

TKI: What are your major challenges in managing performance? 

Dr. Clinkscale: One of the major challenges in managing performance is busy people. Sometimes people think they are too busy to manage performance. However, they are too busy not to measure performance. Taking a deep breath and looking at the data can position organizations to do the right thing based on data. Repeatedly convincing them of this can be a challenge.

TKI: What does the corporate performance management system of the future look like in the hospitality, travel, and/or tourism industry? 

Dr. Clinkscale: In the hospitality, travel, and tourism industry, the future of corporate performance management systems will make tracking trends over five years faster and easier.

We need to see how people respond to travel, hotel stays, and vacation activities. It is essential for us to understand what people value, and we need this information quickly, easy to decipher, and frequently as things change every day.

Keep an eye out for Performance Magazine – Print Edition No. 23 to be released on Amazon and TKI Marketplace this October, to dive more into our conversation.  For further updates. visit and follow The KPI Institute’s LinkedIn page.

Editor’s Note: Below is an excerpt of an article written by Islam Salahuddin, a Business Research Analyst at The KPI Institute. “The Key to Developing a Powerful Data Strategy” is originally published in the 22nd PERFORMANCE Magazine – Printed Edition.

Amidst the buzzing world of data, companies may find themselves directly diving into analytics due to the fear of falling short and missing out. However, many resources can be spent on catching up on the race but end up with no real results.

That happened to 60-85% of big data projects, which IBM reported to have failed because they focused solely on technology. IBM added that the projects did not have a data strategy and a data-centric culture supporting  business objectives. 

Meanwhile, the Massachusetts Institute of Technology’s MIT Technology Review Insights survey of 357 business leaders and decision-makers in July 2021 has revealed that only 20% are implementing a data strategy. While 30% of the respondents have a data strategy in place, they believe it still has gaps.

What Makes Executing a Data Strategy at Scale Difficult

According to 42% of MIT’s respondents, the main challenge for implementing a data strategy is access to “more sources of data, including demographics, competitor, and geospatial information.” Thirty-four percent admit they need help with extracting meaningful insights from their data, while some believe they need “better tools and infrastructure for data storage and analytics.”

In the survey’s report, “in unpredictable times, a data strategy is key ,” says Ishit Vachhrajani, Enterprise Strategist at Amazon Web Services,  emphasizing that all the challenges mentioned by the respondents can be blamed on “cultural obstacles” within their organizations.

“We talk a lot about technology, but one problem we hear from leaders is overly centralized, HIPPO-based decision-making that stands in the way,” Vachhrajani said. He also blames the challenges to governance structures that are no longer effective in bridging people who understand and work with data and frontline employees involved in decision-making and customer interaction.

In the same report, Jonathan Lutz, Director of Technology at Aquiline Capital Partners, describes the implementation of a successful data strategy as an “all-hands effort.” He recommends strong support from the top and buy-in across the organization.

For Vachhrajani, a successful data strategy is driven by leaders who invest in equipping people with the right skills and adopting technology across the company.

To learn more on how to establish an effective data strategy, read the full article in the latest edition of PERFORMANCE Magazine. The 22nd PERFORMANCE Magazine – Printed Edition caters the role that data plays in transforming organizations as they achieve excellence, growth, and success. Grab your copy in the TKI Marketplace now!

The newest edition of the PERFORMANCE MAGAZINE is now available in The KPI Institute’s Marketplace and Amazon.

The 22nd edition of the Performance Magazine focuses on how data may transform businesses while producing significant results considering that in today’s generation, everything is developing fast and drastically, including how plans are established and implemented, as well as how employees carry out their jobs. 

On the cover, join Kevin Hartman, Google’s Chief Analytics Evangelist, and dive into the world of data analytics. Discover how data creates new structures and dynamic bonds while embodying digitalization.

Moreover, this issue explores how artificial intelligence affects performance management, what makes a strong data strategy, and what the top business intelligence trends are like in 2022. It also covers the digital initiatives of several cities across the world using performance assessment methods and strategic development ideas. This edition can be an instrument for learning how to embrace technological change while making achievements in sustainability.

The 22nd Performance Magazine highlights the following:  

• The state of strategy and performance management in 2022
• Updates on industry trends, best practices, and innovations
• Role of data analytics in business strategy and performance
• Interviews with strategy experts and academicians
• Comprehensive global analysis and concept presentations
• Exclusive insights from top consultants
• Guides in boosting personal performance
• Recommended resources and tools for data savvy and decision-makers

Learn more about data analytics, innovation, and digitalization in relation to strategy and performance management while reading through each page of the PERFORMANCE MAGAZINE Issue No. 22, July 2022. You can grab a digital copy in The KPI Institute’s Marketplace or through this link: Performance Magazine 22. For an additional printed copy, you can order yours via Amazon.