Many companies use benchmarking to analyze their performance and measure it against their competitors’. This way, they can stay ahead of the curve, improve their products and services, and create the most desirable work environment for their employees.  

It’s quite likely that you are already familiar with your company’s processes, products, and services. But do you know those of your competitors—what makes them unique and how you can outperform them? 

The KPI Institute’s Certified Benchmarking Professional course will show you how to expertly explore your industry’s landscape.

Course overview

In the Certified Benchmarking Professional course, participants will learn how to integrate the benchmarking process and achieve results within their organization. Here are the course’s objectives:

• Associate benchmarking objectives with the organizational strategy
• Design a benchmarking plan for the organization
• Understand the fundamentals of benchmarking methodologies
• Assess performance gaps according to benchmarked data
• Select the relevant benchmarks and establish a monitoring process

Benefits

Benchmarking is a process that can improve any aspect of a business, from corporate strategy to one specific KPI, goal, or process. In today’s era of unbridled information, when the amount of data can create confusion, relevant  information is of the utmost importance. 

Participants will receive guidance and valuable international benchmarking expertise. After participating in the course, they will gain the following key learnings and other benefits:

• Improving the organizational processes through benchmarking best practices
• Linking benchmarked data to organizational strategy and performance objectives
• Setting up and applying a benchmarking plan to increase competitiveness for their respective organizations
• Acquiring strong competitive insights from benchmarking specialists’ experiences and best practice examples to suit the organization’s reality
• Obtaining 40 CPD credits to include in the CPD records for the professional body, institute, regulator or employer

Course structure and methodology

The course encompasses a three-stage educational process with an expected duration of 40 hours  broken down into:

1. Pre-course stage: This stage ensures a seamless transition into the training program. You will assess your current skills, engage with fellow participants through an interactive online forum, and lay the groundwork for a collaborative learning journey.
2. Core-course stage: You can choose between attending live online sessions or engaging in face-to-face interactions. You can expect an enjoyable experiential learning and a high level of interactivity as you complete your Individual Learning Maps and undertake the certification exam.
3. After-course stage: In this stage, you will be a part of thought-provoking forum discussions and explore additional readings. You will be able to develop an actionable plan tailored to your organization’s needs.

The course also provides participants with additional educational resources, such as Advanced Data Adjustment, Advanced Data Comparison Techniques, and The Benchmarking Infographic.

Course syllabus

The core course comprises nine learning modules:

1. Benchmarking Overview
2. Types of Benchmarking
3. Benchmarking Methodologies
4. Benchmarking Project Planning
5. Data Collection
6. Preparation for Data Analysis
7. Insights Generation
8. Improvement Process
9. Ethics in Benchmarking
   

Flexible learning options

Participants can learn from anywhere, and the course is frequently offered in several languages. In addition, learning materials can be accessed from anywhere, anytime. 

Certification and recognition

After completing the three stages of the course, participants will receive the following (soft copy):

• Certificate of Completion: after completing pre-course activities and passing the Certification Exam
• Certificate of Attendance: after taking part in the five-day live session course
• Certified Professional diploma: after completing all three stages of the learning experience (to be issued once the contractor has received the full payment)
• CPD Certificate of Attendance: once you have successfully obtained the Certified Professional Status

Benchmarking enables you to gain a reliable perspective for comparative analysis. Learn how to make smart comparisons for strategic decision-making by enrolling today! For more information, please click here.

Get 20% Off Your Course of Choice! 

Are you ready to take your skills to the next level? At The KPI Institute (TKI), we believe in rewarding your commitment to growth. We’re offering a 20% off voucher for any one course of your choice, as well as a FREE copy of our GSI 2023 Report and the State of Global Strategy Management Practice 2023 Report! 

Whether diving into a new subject or advancing your current expertise, this is your chance to learn more for less.

Our loyal learners mean the world to us. To show our appreciation, we have a fantastic offer for those who cherish bettering themselves:

• Enjoy a 20% discount on whichever course you want
• A FREE copy of the Government Services Index (GSI) 2023 Report
• A FREE copy of the State of Global Strategy Management Practice 2023 Report

This opportunity will enhance your knowledge and skills while saving on top-notch courses. Whether you’re a new learner or a seasoned attendee, there’s never been a better time to invest in yourself.

Visit our marketplace to choose your course and apply your discount today!

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Terms, Notes, and Conditions: 

• The 20% off voucher applies to one TKI course per person.
• While the 20% voucher for courses is ONLY valid until August 31st, you can join any specific course editions from now until December. If you redeem the voucher until the 31st of August, you can use it to take 20% off of a course that may take place even in December.
• The “2023 Government Services Index” is the proprietary index of The KPI Institute to assess the performance of governments around the world.
• The “State of Strategy Management Practice Global Report – 2023” thoroughly examines the most recent developments and progressions in strategy planning, performance measurement, and strategy execution within organizational contexts.
• Offers cannot be combined with other promotions.
• This promotion is subject to change without notice.

At a certain point, all companies will inevitably face challenges in achieving strategic objectives and improving performance. Growing a business— irrespective of scale—is no simple feat.  

If you’re seeking a starting point, this certification could be the perfect first step. 

Course overview

The KPI Institute’s Certified Balanced Scorecard Management System Professional course accredits practitioners for their knowledge in developing a Performance Management System (PMS) using the Balanced Scorecard (BSC) methodology and implementing the framework across the entire organization.

Participants will learn how to implement a Balanced Scorecard Management System and master the strategic planning process while reaching the course’s learning objectives:

• Grasp PMS fundamentals
• Transpose the organizational strategy into a Balanced Scorecard Management System
• Integrate components of Balanced Scorecard Architecture
• Differentiate between objectives, key performance indicators (KPIs), and initiatives

Benefits and importance

In this training program, you will acquire the knowledge and skills to successfully implement a Balanced Scorecard Management System, unleashing the potential to drive business performance. Additionally, you will gain a range of benefits, including:

• Gain a deeper understanding of the value and functionality of the Balanced Scorecard Management System
• Develop and implement a Balanced Scorecard Management Architecture in a standardized manner
• Overcome challenges in strategy execution by implementing the Balanced Scorecard Management System
• Improve strategy communication using the Balanced Scorecard Management System

Course structure and methodology

The course encompasses a three-stage educational process with an expected duration of 40 hours:

1. Pre-course stage: After completing the needs assessment and a brief knowledge quiz, participants will engage with peers through an interactive online forum and peruse relevant documents to deepen their understanding of the core course content.
2. Core-course stage: Participants may select between taking live online training sessions or interacting in person. They will engage in immersive learning and interactive activities, progress through their Individual Learning Maps, then complete the certification assessment.
3. After-course stage: Participants will be immersed in stimulating forum discussions alongside additional readings. Upon completion of their learning journey, participants will be able to create a tailored and actionable plan that addresses the unique needs of their organization.

Course syllabus

The core course comprises 10 learning modules:

• BSC – performance management tool 
• BSC governance and performance leadership 
• Organizational assessment 
• Strategy formulation and integration 
• Setting organizational objectives 
• Working with KPIs  
• Initiative management 
• Aligning the BSC across organizational levels 
• Managing the BSC system 
• Nurturing a performance culture 

Flexible learning options

The course is provided in numerous languages (English, Arabic, Bahasa) and locations to cater to a diverse array of schedules and preferences. 

Certification and recognition

Participants will receive the following certificates (soft copy) upon completion of the program:

• Certificate of Attendance: after participating in the five-day live session course
• Certificate of Completion: after completing the pre-course activities and passing the Certification Exam
• Certified Professional Diploma: awarded upon successful completion of all three stages and full payment
• CPD Certificate of Attendance: provided once you achieve Professional Status

Take a brave step forward and unlock your organization’s full potential! Enroll today and become a Certified Balanced Scorecard Management System Professional!

Today’s dynamic corporate world always seeks value-rich opportunities, the most effective management style, and the best way to achieve exceptional performance. Hence, practical knowledge and expertise in managing and improving organizational results are invaluable assets for sustaining a competitive advantage.

Embracing the power of change and achieving high performance with experts’ guidance is crucial to unlocking the full potential of your business. 

Course overview

The Certified Performance Management Professional course of The KPI Institute equips professionals with the skills needed to improve performance across all organizational levels. The training curriculum focuses on designing processes that foster a performance culture, aligning with the course’s learning objectives:

• Identify key competencies for developing internal performance management capability
• Design the main tools for a performance management architecture
• Utilize performance data for informed decision-making and strategic execution
• Enhance organizational performance reporting process
• Cultivate enablers for result-oriented organizational culture growth

Benefits and importance

While delving into the six pillars of a successful Performance Improvement System, you gain access to numerous benefits, including:

• Build a strong case highlighting the importance of a sound Performance Management System for organizational growth
• Discover the key enablers for creating a performance-oriented culture
• Reflect on organizational practices and identify necessary improvements for a more mature Performance Management System
• Access ready-to-use Performance Scorecard, Performance Dashboard, and Portfolio of Initiatives in Microsoft Excel format
• Free access to assess your organization’s performance improvement system maturity

Course structure and methodology

The Certified Performance Management Professional course encompasses a three-stage educational process with an expected total duration of 40 hours:

1. Pre-course stage: Participants will assess their skills, engage in online discussions, and establish a collaborative learning journey—setting expectations for the training course.
2. Core-course stage: Participants can select the live online or face-to-face sessions— any option facilitates experiential learning and fosters human interaction. In this phase, they will also fill in the Individual Learning Map and take the certification exam. 
3. After-course stage: Here, participants will engage in forum discussions and peruse additional readings. Moreover, they will be able to create an actionable plan for implementing post-training actions and initiatives at this stage.

Course syllabus

The core course comprises 10 learning modules:

1. Introduction to performance management
2. Trends shaping performance management practices
3. Performance management system governance
4. The performance management process
5. Performance management tools
6. Performance enablers
7. Learning and improvement
8. Corporate performance management
9. Departmental performance management
10. Individual performance management 

Flexible learning options

The course is delivered in various languages and locations, catering to diverse schedules and preferences.

Certification and recognition

Participants will obtain the following certificates (soft copy) upon completion:

• Certificate of Attendance: after participating in the five-day on-site training course
• Certificate of Completion: after completing pre-course activities and passing the Certification Exam
• Certified Performance Management Professional Diploma: awarded upon completing all three-course stages and making full payment
• CPD Certificate of Attendance: provided once participants achieve the Certified Professional Status

Don’t stop now, your time has come. Enroll today in The KPI Institute’s Certified Performance Management Professional course and propel your business to the next level! 

Success in today’s ever-evolving world hinges upon the commitment to ongoing learning. The KPI Institute (TKI) is dedicated to ensuring that leaders, professionals, and the rest of the business community are equipped with the right knowledge and tools.

Every month, TKI curates a collection of diverse learning materials and opportunities in strategy and performance management. Some of these resources, while released years ago, remain highly relevant due to their timeless principles and adaptability to changing business dynamics, providing enduring value and insights for today’s challenges.

This month, TKI is pleased to present comprehensive, research-based resources focusing on human resources (HR).

Top 10 Human Resources Key Performance Indicators (FREE): Part of the Top 10 KPIs Series, this collection of posters provides an overview of how key performance indicators (KPIs) are measured in practice today, specifically in HR. It combines insights from the smartKPIs.com community with research and analysis from TKI’s Publications team.

Articles (FREE): Find practical insights related to HR and employee performance management from a variety of articles published on Performance Magazine, written by subject matter experts and research analysts.

• The human element: employees, fears and working with KPIs
• How to measure the performance of your human resources department
• Humane technology: the future of employee performance management
• Beyond remote work: insights and strategies for enhancing employee productivity and performance

The Human Resources KPI Dictionary: Get access to valuable information on over 370 KPIs with calculation formulas for every one of them. It is an innovative tool, essential for assessing and optimizing your performance in eight main functions of the Human Resources division within an organization, including compensation and benefits, talent development, and working environment.

The Top 25 Human Resources KPIs – 2020 Extended Edition: Browse the most popular 25 KPIs used by Human Resources divisions throughout 2016 and 2020. It provides a complete hands-on experience in working with KPIs as it contains not only two pages of detailed documentation for each KPI, but also interesting articles on best practices in terms of KPI selection and documentation.

HR Performance Management System Toolkit: Explore a ready-to-use collection of pre-populated templates for managing the performance of the HR department and monitoring its contribution to the overall organizational performance. Customers can customize the templates in the toolkit for internal use within their organization.

HR Scorecard: Monitor the alignment of departmental objectives with KPIs and the application of the Balanced Scorecard concept at the operational level with this ready-to-use tool. This is pre-populated with KPIs grouped by objectives and Balanced Scorecard perspectives and developed through the review of hundreds of best practice performance reports and the documentation of thousands of KPIs.

HR Dashboard: Manage and measure the contribution of the Human Resources function to the overall organizational performance by using this tool. Discover a repository of the most relevant and widely spread HR KPIs used to track the HR services’ effectiveness and performance at the organizational level.

Certified Employee Performance Professional – Online Course: Grab this opportunity to access the best practices in the field of employees’ performance. Gain the knowledge, skills, and confidence to create an environment where employees can thrive and successfully contribute to organizational performance by linking their activities to strategic objectives and reflecting their contribution against the company’s strategy.

Employee Performance Management System Implementation – Consulting: Find and build the essential bridge to link performance efforts across all organizational levels. By adopting a structured and robust employee performance framework, we emphasize on objectivity in measuring the results against expectations with the help of individual KPIs. This intervention relies on the analysis of key internal documents, delivery of awareness sessions with primary stakeholders, KPIs selection workshops, and post-implementation support.

In the ever-evolving business landscape, aligning a strategy with all organizational objectives can be challenging. Thus, strategic planning is vital for businesses to thrive amidst a turbulent environment. 

This begs the question, what steps can leaders take to ensure that their team will embrace the strategic planning process? This is where strategy and business planning capabilities come in handy.

Course overview

The KPI Institute’s Certified Strategy and Business Planning Professional course empowers practitioners with the knowledge to develop excellent strategies and plan their businesses using a robust framework.

This comprehensive training program delivers impactful outcomes for employees and organizations, regardless of the business’s scale. 

Participants will get access to a network of specialists, sharing business opportunities and innovative solutions to strategic planning challenges while reaching the course’s learning objectives, which are:

• Organize an effective process to formulate and plan the organizational strategy
• Formulate meaningful mission statement, vision and corporate values
• Identify the right strategy choice (position) for the organization
• Integrate operational plans with corporate strategy
• Connect strategy to KPIs and initiatives

Benefits and importance

In this learning program, you’ll gain premium recognition as a Certified Strategy and Business Planning Professional and other benefits, including:

• Access to structured knowledge, enabling the expertise transfer across all professional life areas
• Additional educational resources such as examples of tools centralized in several catalogues, Microsoft Excel based tools, and 10 short video doodles.
• Premium subscription for smartKPIs.com with six-month access to 500 fully documented KPIs and over 20,000 enlisted KPIs and one research report from the Top 25 KPIs series
• 40 Continuing Professional Development (CPD) credits to include in the CPD records for your professional body, institute, regulator, or employer

Course structure and methodology

The course encompasses a three-stage educational process with an expected total duration of 40 hours:

1. Pre-course stage: Participants will determine their current skills, actively engage with colleagues via an interactive online forum, and establish the foundation for a beneficial learning experience.
2. Core-course stage: Participants can opt for live online sessions or face-to-face training, where they will complete Individual Learning Maps and take the certification exam. Both options facilitate experiential learning and encourage human interaction. 
3. After-course stage: Participants will delve into stimulating discussions and additional readings. They will be able to create a tailored, actionable plan aligned with their business needs.

Course syllabus

The core course comprises eight learning modules:

1. Key concepts
2. Corporate identity
3. Choice of a competitive strategy
4. Strategic internal environmental scanning
5. Strategic external environmental scanning
6. Vision and choice of a growth strategy
7. SMART objectives at the corporate level
8. Planning at the departmental level

Flexible learning options

The course is offered in multiple languages and locations to accommodate a wide range of schedules and preferences.

Certification and recognition 

Upon completion, participants will receive the following certificates (soft copy):

• Certificate of Attendance: for course sessions presence
• Certificate of Completion: after finalizing pre-course activities and passing the Certification Exam
• Certified Professional Diploma: upon properly concluding all three stages of the learning experience (to be issued once the contractor has received the full payment)
• CPD Certificate of Attendance: provided once you achieve Professional Status

Maximize your organization’s potential through effective planning. Enroll today and become a Certified Strategy and Business Planning Professional!

Marking a year of accomplishments, The KPI Institute (TKI) is geared up to continuously deliver top-tier training programs to professionals and organizations worldwide in 2024. These programs are designed to equip them with the most up-to-date knowledge and tools for crucial business domains, such as strategy, performance management, data analysis, and customer service.

TKI, a global leader in performance management training and certification, remains committed to meeting the ever-changing demands of the dynamic business environment with the recent launch of the 2024 course calendars: Live-online Global Certifications 2024, Dubai Training Courses 2024, and Southeast Asia Training Courses 2024. 

The 2024 training calendars feature in-demand certifications like the Certified KPI Professional and Practitioner and the Certified Strategy and Business Planning Professional. The KPI Professional and Practitioner training courses aim to provide participants with an in-depth understanding of the challenges associated with key performance indicator (KPI) measurement and practical strategies to overcome them. To ensure a seamless learning experience, TKI offers a wealth of resources, such as toolkits, templates, case studies, and exemplary practices from successful global organizations.

Similarly, the Certified Strategy and Business Planning Professional course is designed to help professionals cultivate a strategic mindset, grasp fundamental strategy planning concepts, apply strategy planning tools through individual and collaborative exercises, and analyze industry best practices by examining real-world examples and engaging in discussions.

Today’s professionals are also engaging in contemporary programs such as Certified OKR Professional and Certified Data Analysis Professional to gain the skills required to address the current needs of the corporate landscape.

Amid the intricacies of the modern business world, The KPI Institute certifications serve as a catalyst for professionals to achieve success, presenting a globally acclaimed approach characterized by steadfast standards, rigorous research, and exceptional leadership. In 2023 alone, TKI facilitated learning experiences for 6,086 individuals through 372 in-person and live session courses from January to November 2023.

Whether someone is looking to advance in their career, undergo a transition, or ensure their organization stays competitive, The KPI Institute has something to offer. Explore the full calendar of training programs and secure seats for the upcoming year here.

An increasingly used performance management tool in organizations worldwide is the balanced scorecard (BSC). This is according to the latest report released by The KPI Institute on strategy management. The BSC provides a comprehensive framework for monitoring and managing performance across various business dimensions, including financial, customer, internal processes, and learning and growth. However, despite its numerous advantages, effectively adopting the BSC presents some obstacles.

Ensuring that the BSC aligns with the organization’s strategic goals is one of the main challenges. Developing relevant performance metrics requires an in-depth understanding of the mission and vision of the organization. Without this alignment, the BSC is just a collection of metrics that do not drive the desired outcomes.

Another issue lies in collecting and managing the data required to support the scorecard. Organizations usually struggle to acquire reliable and timely data, which can affect their capacity to accurately monitor performance. Furthermore, data saturation can become an obstacle, as companies may be tempted to track too many indicators. This may result in information overload and inefficiency.

Communication and staff buy-in are also major challenges. Employees may resist the changes brought about by the BSC and consider it an additional layer of bureaucracy. To overcome this reluctance and make sure that they know what the scorecard is for, it is important to use effective communication and engagement techniques.

For professionals who want to learn how to overcome these challenges, discover real-life cases, and explore solutions, join the Certified Balanced Scorecard Management System Professional – Live Online course. The KPI Institute is holding the year’s last session from December 4 to 8. 

Make your last move of 2023 count and secure your spot by registering here.

Editor’s Note: This excerpt was originally published in the Ask Our Experts section of PERFORMANCE Magazine Issue No. 26, 2023 – Data Analytics Edition. Islam Salahuddin, a business research analyst and data expert at The KPI Institute, answers, “How can organizations bridge the knowledge gap between data analysts and non-technical stakeholders and decision-makers?”

Bridging the gap between data teams and non-technical stakeholders should be a multi-way effort. 

From the technical side, data analysts first have to be aware of business needs and then adopt communication best practices. Insights should be delivered in the plain language of stakeholders, eliminating technical jargon and providing business context. Data storytelling techniques should be leveraged to ensure communication is engaging and persuasive.

From the side of stakeholders, having a high level of data literacy is key to avoiding communication gaps and insight misinterpretations that can lead to distorted decision-making.

Moreover, as hierarchical organizational gaps widen in larger businesses, having mediator roles can also be beneficial. These roles can be performed by experienced business analysts or specialized positions like data translators. Making room at the management tables for data-experienced managers and chief officers will bridge the gap more easily.

From a big-picture perspective, developing a wider data culture environment within an organization can eliminate such gaps on different levels. Business data maturity can only be achieved if business objectives are aligned with and then enabled by data uses, which highlights the importance of crafting a data strategy in alignment with the overall business strategy.

Ready to bridge the gap between data teams and non-technical stakeholders? Elevate your data skills through The KPI Institute’s Certified Data Analysis and Certified Data Visualization Professional courses.

In a mission to equip professionals with the skills and knowledge for navigating today’s business landscape, The KPI Institute joins forces with maentae, a progressive learning solution provider, to develop a course on harnessing the power of artificial intelligence (AI).

AI for Business Productivity online course, which is expected to launch this year, will offer participants the opportunity to learn the practical application of several AI tools to optimize various business functions guided by key learning objectives, including:

• Gain a good understanding of the different use cases and applications of AI in business, including marketing, customer service, sales, operations, HR, and innovation
• Learn how to identify the opportunities to adopt AI in your business
• Learn how to integrate AI tools into your business 
• Enhance your career prospects by acquiring in-demand skills in AI and demonstrating your ability to drive productivity and growth
• Connect and interact with a community of like-minded professionals, looking to deepen their knowledge in emerging technologies, as well as expand their network and career opportunities

Throughout the course, participants will get access to real-world case studies and examples showcasing successful applications of AI in numerous industries and business functions as well as interactive modules with practical exercises.

This course features several  lessons covering various topics and business functions, such as marketing, sales, operations, customer relations, and human resources. The modules consist of specific use cases for AI tools and hands-on training to ensure participants will learn how to integrate the tools into business functions, and the overall business operations.

The KPI Institute, with 19 years of experience in providing solutions for performance excellence, invites decision-makers, stakeholders, business owners, and entrepreneurs to future-proof their businesses and increase adaptability.

maentae’s goal is to empower individuals at every skill level to thrive in the dynamic and ever-changing modern workforce. Its core values focus on the combination of science, art and technology—crafting curricula that transcend boundaries with a harmonious blend of academic research and practical insights.

Participants who complete the course will be awarded a certificate in AI for Business Productivity, which they can use to prove their knowledge and proficiency in using AI to boost efficiency and productivity in business. Get updates on the launch of the course by visiting the TKI Marketplace, or contact Alexandru Muntean, head of customer engagement: [email protected] +40 747 060 997.