As 2024 comes to an end, we encouraged The KPI Institute (TKI) employees to reflect on the lessons they have learned and the goals they aim to achieve in 2025, celebrating progress and preparing for a brighter year ahead.

In this article, we feature some of the responses from our dedicated employees as they share their reflections on the year that was and the goals they are setting for the future. May their insights serve as a reminder that, no matter the obstacles, collective strength, creativity, and determination will shape a better tomorrow.

Daniela Vuta

Head of Publications

1. What is one skill you developed or improved this year that you’ll carry into the new year?

I consider communication to be one of the most essential skills for a leader. No matter how much one studies this field, there is always room for improvement and refinement. This year, I have concentrated on enhancing my leadership communication skills by cultivating balanced empathy, practicing active listening, demonstrating assertiveness, and effectively resolving conflicts.

2. What strategies or habits helped you overcome challenges this year?

The year 2024 brought its fair share of challenges, which our team successfully overcame. As a leader, I embraced full responsibility and commitment, particularly when external factors disrupted the team. Key elements in supporting our success included effective planning, meticulous attention to detail, and maintaining a comprehensive vision of our operations. 

3. What’s your professional new year’s resolution for 2025?

My aspiration for 2025 is to fully refine and elevate my leadership abilities, with these efforts clearly reflected in the accomplishments of the team I lead. This includes achieving strategic objectives, successfully executing planned initiatives, and, most importantly, making a meaningful and active contribution to the professional growth of each team member.

Cristina – Elena Craciun

Strategy and Performance Specialist

1. What is one skill you developed or improved this year that you’ll carry into the new year?

It’s been a year of constant changes, challenges, and joyful successes. Returning from maternity leave and adding work changes has proven this year to be the year of adaptability.  Today, I am proud to say I am aware of, and I not only accept but cherish changes.

2. What strategies or habits helped you overcome challenges this year?

My best strategy, which I’ve used for years, is not getting stuck. I accept things as they come and move on embracing the future. A good habit I’ve tried to nurture is seeing the good in everything before speaking my mind. Dull, I know, but it is a good exercise connecting mind and heart for a purpose that benefits everyone.

3. What’s your professional new year’s resolution for 2025?

Well, I do wish for a better version of me. Until now, I have wanted to develop knowledge in at least two new subjects and learn new skills in already-known areas. Last, but not least, I aim to improve my online communication skills.

Len Cristobal

Chief Editor

1. What is one skill you developed or improved this year that you’ll carry into the new year?

I’ve become more familiar with the basics of data visualization and analysis through the Certified Data Visualization Professional and Certified Data Analysis courses of The KPI Institute. I hope to further apply what I’ve learned, along with insights from external sources, in content development for Performance Magazine and TKI’s platforms and areas where data-driven decisions can help improve performance, streamline processes, and support strategic planning.

2. What strategies or habits helped you overcome challenges this year?

Being more flexible and maintaining open communication. Flexibility helped me adapt quickly when things changed. Open communication kept me aligned with my team and others. By discussing challenges and working together on solutions, we stayed focused and kept moving forward.

3. What’s your professional new year’s resolution for 2025?

Nothing specific comes to mind yet, but for now, approach your work with purpose and positivity, while maintaining openness and discipline.

Frichette Ann Talania

Junior Business Research Analyst

1. What is one skill you developed or improved this year that you’ll carry into the new year?

This year, I focused on improving my research skills, particularly in the areas of employee performance, evaluation, and benchmarking—fields that were initially unfamiliar to me.

2. What strategies or habits helped you overcome challenges this year?

I faced the challenge of adapting to new research fields, areas I wasn’t initially familiar with. I made time to learn continuously, whether by reading whatever I could find online or attending meetings with my senior or manager. I also leaned on my senior and other teammates for feedback and collaboration, which gave me new perspectives and helped me improve quickly. Lastly, breaking tasks into smaller, manageable pieces kept me from feeling overwhelmed.

3. What’s your professional new year’s resolution for 2025?

My professional new year’s resolution for 2025 is definitely to be able to work on tasks independently, without needing help from seniors. I don’t aim for a promotion anytime soon, but I want to ensure I fulfill my duties and exceed the expectations of my manager and seniors. Additionally, being able to contribute to other tasks and teams would be great.

Maryan Hamadeh 

Jr Training Specialist 

1. What is one skill you developed or improved this year that you’ll carry into the new year?

Besides taking the Certified Training Professional course this year, I have made a great improvement in prioritizing and organizing tasks, working under pressure, and communicating with colleagues. Moreover, my shift to the new position made me more involved in the Instructional Design work instead of merely translating course materials.

2. What strategies or habits helped you overcome challenges this year?

Taking notes, making to-do lists, and using Asana more often has helped me a lot. Furthermore, when working on urgent tasks that have a short deadline, I try to find solutions to organize and submit the tasks on time instead of stressing about the situation.

3. What’s your professional new year’s resolution for 2025?

I currently don’t have resolutions for 2025 as this year has been stressful for me, but I do wish that I keep working at the same pace and try to grow in the company.

Uncertainty may continue to be a part of our journey as we step into 2025. But one thing remains clear: TKI is here to assist and support you through whatever challenges lie ahead. Together, let’s embrace change, navigate challenges, and continue to move forward with a shared commitment to excellence and growth. 

Stay connected with TKI for updates, insights, and support throughout the year by following The KPI Institute on LinkedIn. Join the conversation, engage with our community, and be part of the journey!

The KPI Institute (TKI) People Awards series features the employees and teams recognized by TKI for going above and beyond expectations, excelling as team players, and creating a tremendous impact on the company.

In the ever-evolving professional landscape, the pursuit of excellence extends beyond technical prowess. In this interview, the TKI Employee of the Month (EOM) awardees for the third quarter of 2023 share how their mindset, personal passions and connection to the community shine through in the way they perform their roles and achieve success.

By looking at real stories and lessons from different fields, we gain a holistic view of what success really means.

August

Bernadine Sandoval

Administrative Assistant

Life Management Science Labs (LMSL)

TKI: What does receiving the Employee of the Month award mean to you?

Bernadine: Being awarded the Employee of the Month is a big recognition for my hard work. It also serves as a motivation for me to continue performing at a high level. At the same time, it gives me the eagerness to improve my abilities and skills. Also, I am glad that I was able to contribute to the company’s success.

TKI: What’s your favorite accomplishment so far at TKI?

Bernadine: Working as an admin assistant, I am responsible for ensuring seamless workflow and day-to-day operations. Collaborating with different teams and ensuring their expectations are met has been one of my biggest accomplishments here at LMSL.

TKI: When you’re faced with a challenge at work, how do you find a solution?

Bernadine: My journey at LMSL has been marked by work challenges that have catalyzed my growth. I have discovered that confronting mistakes, rather than avoiding them, can lead to personal improvement and a more resilient and productive work environment.

TKI: What would be the three main career lessons that you have learned thus far?

Bernadine: The three career lessons I have learned so far are continuous learning, leadership skills, and resilience. Working at LMSL gives me the opportunity to learn every day. Even though I am not a leader, I have the chance to improve myself when it comes to decision-making, problem-solving, and team management. Lastly, LMSL taught me to bounce back from disappointments and use them as opportunities for personal and professional growth.

Kathina Aninditya

Junior Research Program Coordinator

Institute for Life Management Science (ILMS)

TKI: What do you want to do when you are not working? What are your hobbies, passions, or involvement in your community?

Kathina: In my free time, I enjoy spending quality moments with family and friends to recharge. One of my hobbies is reading but it varies depending on my mood. As for community involvement, I recently applied for a 5K race with friends to promote a healthy lifestyle.

TKI: What do you appreciate most about working at TKI?

Kathina: What I value most about my role at TKI is the opportunity to work within a global environment. Collaborating with colleagues from diverse cultures and backgrounds adds a unique dimension to our discussions and allows for a rich exchange of perspectives that constantly broadens my horizons.

TKI: What are you looking forward to in terms of your new projects, collaborations, and role here at TKI?

Kathina: Nothing specific, but I am eagerly anticipating the opportunities for growth and learning that come with my new projects, collaborations, and role here at ILMS. It’s an exciting prospect to take on fresh challenges and work closely with talented colleagues.

Islam Salahuddin

Data Analyst

TKI Research Division

TKI: What does receiving the Employee of the Month award mean to you?

Islam: Receiving the Employee of the Month award serves as a valuable recognition from colleagues

TKI: What’s your favorite accomplishment so far at TKI?

Islam: One of my favorite accomplishments at TKI is developing and enhancing the methodology as well as the analysis and reporting of TKI’s flagship Government Services Index.

TKI: When you’re faced with a challenge at work, how do you find a solution?

Islam: Through research, discussions with colleagues and trial and error.

TKI: What would be the three main career lessons that you have learned thus far?

1. Flexibility – Career paths are not carved in stone. 
2. Personal perspective – Everyone has their own experience that shapes their perception and what they have to add, and that is important. 
3. Collective learning – Sharing knowledge and skills supports individual development.

September

Andreea Vintila

Business Research Analyst – TKI Research

TKI: What do you want to do when you are not working? What are your hobbies, passions, or involvement in your community?

Andreea: Outside of work, I enjoy immersing myself in nature and observing the world in motion, which helps me reconnect with reality after spending time in the virtual realm. My creativity knows no bounds; I dabble in photography and often experiment with reinventing recipes.

TKI: What do you appreciate most about working at The KPI Institute?

Andreea: What I value most is the sense of security and the absence of excessive pressure in my work environment. At the same time, I appreciate the occasional challenge of working under pressure, as it fosters growth and adaptability.

TKI: What are you looking forward to in terms of your new projects, collaborations, and role here at TKI?

Andreea: I am always eager to take on diverse projects. I approach each task with confidence, fully aware that the necessary support and patience are readily available to help me excel. My experience within this team shows that with the right people, we can progress at our own pace. Additionally, I have learned that no matter how complex a task may appear, a positive mindset, patience, and dedication can lead to its resolution.

Cynthia Claudia

Senior Editor & Quality Assurance Specialist 

LMSL

TKI: What do you want to do when you are not working? What are your hobbies, passions, or involvement in your community?

Cynthia: I am mostly involved in self-care activities when I disconnect myself from work: I do pilates, have a quiet time to myself, enjoy listening to music and watching movies, and connect with friends and families.

I am also an avid traveler who not only enjoys exploring the serenity of nature in the countryside but the hustle bustle culture of city life too.

TKI: What do you appreciate most about working at The KPI Institute?

Cynthia: I am grateful for the opportunities that TKI provides in terms of self-improvement and learning new skills and knowledge through many training and certifications. There are always opportunities to gain new skills, discover ideas, learn new systems, and build new relationships.

Through remote work setup, I am also grateful to be able to collaborate with people from various ages, cultures, and backgrounds. It is such a remarkable experience to get in touch with people from different parts of the world.

TKI: What are you looking forward to in terms of your new projects, collaborations, and role here at TKI?

Cynthia: I hope to keep earning the trust to deliver various tasks and outputs in my current role. Furthermore, I am also looking forward to being a part of projects outside my scope of work.  As I closely collaborate with the Research team and gain insights into their work, I’m keen to engage in primary research for firsthand data collection, moving beyond secondary research.

The opportunity to conduct surveys or interview people to gather primary data in the field of social science or life science and drawing conclusions excites me the most. I am looking forward to many more opportunities to improve my skills and knowledge in the future. 

Syadza Andini

Framework Program Coordinator 

ILMS

TKI: What do you want to do when you are not working? What are your hobbies, passions, or involvement in your community?

Syadza: Outside of work, I cherish my moments of self-care and relaxation. These moments often include savoring a leisurely day at the beach, immersing myself in a good book on my Kindle, indulging in a soothing massage, and spending quality time with friends. These activities help me recharge and maintain a healthy work-life balance.

Occasionally, my friends and I would also embark on spontaneous adventures, which might lead us to picturesque waterfalls or, when time permits, underwater as we engage in diving. These experiences foster a sense of wonder and excitement, allowing me to connect with nature and create lasting memories with friends.

Regarding my passions, I have a deep-rooted love for working with clients, particularly in the realm of counseling, and my specialization is in Clinical Psychology with a focus on children and adolescents. Although my current role may not involve direct client interaction, I am committed to advancing in this area. I have been actively pursuing additional courses and certifications related to counseling and child psychology, with the ultimate goal of rekindling my passion and making a meaningful impact in this field once again.

TKI: What do you appreciate most about working at The KPI Institute?

Syadza: What I appreciate most about working at The KPI Institute (especially in the ILMS) are:

The diverse culture – Our workplace is a tapestry of diverse cultures, with colleagues coming from different countries and backgrounds. This enriching diversity provides a dynamic environment where different perspectives and insights come together. It fosters a global mindset and encourages creative problem-solving.

Supportive colleagues – The camaraderie among my colleagues is truly exceptional. I am fortunate to work with teams that are not only talented but also incredibly supportive. Whether it is collaborating on projects, seeking advice, or navigating challenges, there is a strong sense of teamwork and a willingness to help one another succeed.

TKI: What are you looking forward to in terms of your new projects, collaborations, and role here at TKI?

Syadza: In terms of my projects, collaborations, and role here at TKI, I have several things that I look forward to:

1. Launching courses with the LMSL – I am eagerly anticipating the launch of courses under the LMSL initiative. This is a project close to my heart, as I was here from the beginning of it, and I am committed to its success. These courses have the potential to offer valuable insights and knowledge to our audience, and I look forward to contributing to their development and rollout.
2. Increased involvement in creating articles – I am keen to become more actively involved in creating articles for the Insights Magazine. Sharing valuable knowledge and insights with our readers is a fulfilling endeavor, and I am excited to be more active and contribute to this platform.
3. New centers in the ILMS – The establishment of a new center within the ILMS is a significant development. I am excited about the challenge of developing the framework for this center and helping it evolve just like the existing centers.

With the rise of remote work, maintaining employee motivation and engagement has become vital to elevate morale, nurture belonging, and amplify productivity. One way to keep employees motivated and engaged is through employee recognition. 

The TKI People Awards series features the employees and teams recognized by TKI for going above and beyond expectations, excelling as team players, and creating a tremendous impact on the company.

In this article, the recipients of the TKI Employee of the Month award in March 2023 shared their thoughts on receiving it and their achievements so far. Learn how they overcome challenges and find motivation at work.

Maryan Hamadeh

Translator and Research Assistant, Research Division

The KPI Institute

TKI: What does receiving the Employee of the Month award mean to you?

Maryan: Receiving the Employee of the Month award means a lot to me. It represents a sense of accomplishment and pride for my hard work. It makes me feel appreciated and that my efforts have been recognized. Moreover, it reassures me that I work in the right company and a supportive working environment that values its employees. 

TKI: What’s your favorite accomplishment so far at TKI? 

Maryan: One of my favorite accomplishments at TKI has been my most recent project. I was proudly able to translate the Certified Innovation Performance Professional (C-IP) course in just one month while juggling other tasks as well, knowing that the time estimation to translate such courses is around three months. This task was challenging but also demonstrated my dedication and time management skills. It is certainly something to be proud of! 

TKI: When you’re faced with a challenge at work, how do you find a solution?

Maryan: The first thing I do once I face a challenge at work is trying to understand the challenge. After that, I break it down into minor challenges and set small goals. I develop an action plan for steps that I need to take to overcome this challenge. Those are the steps I have followed to translate the C-IP course, and I cannot stress enough the importance of time management. Remember that you can continuously develop your time management skills to increase your ability to handle challenges efficiently and achieve better results. 

TKI: What would be the three main career lessons that you have learned thus far?

Maryan: (1) Continuous learning and development: There is always room for improvement and growth. Every day, you face new challenges and handle new tasks, so take that as an opportunity to learn new things. (2) Networking: The KPI Institute is a working environment known for its diversity. Getting to know colleagues from various backgrounds will help you exchange knowledge and share different insights. (3) Taking risks: Always remember that you know a lot more than you think you know. You still need to be put in a situation to discover those skills. So, once you fail, embrace this failure and step up again. Fall seven times, stand up eight! 

Eglis Mewania

Administrative Assistant

Life Management Science Labs (LMSL)

TKI: What does receiving the Employee of the Month award mean to you?

Eglis: Getting the Employee of the Month award means a lot to me. It is like a big thumbs-up from my colleagues and a recognition that my hard work and dedication have paid off. It increases my confidence and motivation, showing that the company values my efforts. Plus, it is a nice little ego boost and a chance to celebrate with my team. Overall, it is a tremendous honor that makes me proud of what I do.

TKI: What’s your favorite accomplishment so far at TKI? 

Eglis: So far at TKI, my favorite accomplishment has been conducting preliminary meetings successfully with potential podcast guests. I took the time to explain everything clearly and effectively, and I was thrilled every time they agreed to join the podcast. Knowing that my efforts paid off and that our podcast would benefit from their participation was a great feeling.

TKI: When you’re faced with a challenge at work, how do you find a solution?

Eglis: When I encounter a challenge at work, I tackle it head-on. First, I take a moment to assess the situation and understand the problem. Then, I brainstorm possible solutions, often bouncing ideas off my colleagues or seeking their input. Once I have a few potential solutions, I weigh their pros and cons. Finally, I choose the best approach and dive in, adapting and learning along the way. It is all about being proactive, collaborative, and willing to learn from successes and setbacks.

TKI: What would be the three main career lessons that you have learned thus far?

Eglis: The three main career lessons I have learned so far would be (1) embrace opportunities, (2) learn from failures, and (3) build relationships.

Shorouk Mohamed

Senior Graphic Designer 

Biodigy

TKI: What does receiving the Employee of the Month award mean to you?

Shorouk: Receiving the Employee of the Month award means a lot to me because it feels great to know that my work got noticed and appreciated. This makes me more encouraged and motivated to keep up the hard work.

TKI: What’s your favorite accomplishment so far at TKI? 

Shorouk: I would say designing the  LMSL and maentae websites is my favorite accomplishment because these projects introduced me to website designing for the first time. I learned from scratch how to use the new required Adobe software and am still educating myself more about the UI/UX design field.

TKI: When you’re faced with a challenge at work, how do you find a solution?

Shorouk: I start by doing my own research regarding the different potential solutions to the challenge I am facing and then discuss the results with my art director for more reliable and supported answers to my questions.

TKI: What would be the three main career lessons that you have learned thus far?

Shorouk: (1) There is always room for learning new skills and getting introduced to new fields of design. (2) It is important from time to time that I get out of my comfort zone and try more challenging projects that require a design outcome that is not my typical design style. (3) Getting to work with colleagues from a diverse culture is very inspiring because it introduces us to different work experiences and project management techniques.

Donnell Constantino

Instructional Designer

Institute for Life Management Science (ILMS)

TKI: What does receiving the Employee of the Month award mean to you?

Donnell: Receiving the Employee of the Month award makes me feel validated. 

TKI: What’s your favorite accomplishment so far at TKI? 

Donnell: My favorite accomplishment so far working at ILMS, one of the organizations within the TKI ecosystem, would be creating course modules

TKI: When you’re faced with a challenge at work, how do you find a solution?

Donnell: When faced with a challenge at work and finding a solution for it,  just be assertive and not be afraid to ask questions. 

TKI: What would be the three main career lessons that you have learned thus far?

Donnell: The three career insights I have gained include the importance of assertiveness, kindness, and critical thinking.

Teamwork is indispensable in the workplace as it enhances workflow efficiency, drives creativity and innovation, and boosts employee productivity. Working as part of a team while executing ideas and delivering results has always been at the core of the Publishing Team, which was named The KPI Institute’s (TKI) first Team of the Quarter awardee for 2023.

The TKI People Awards series features the employees and teams recognized by TKI for going above and beyond expectations, excelling as team players, and creating a tremendous impact on the company.

The Publishing Team is responsible for content planning, strategy, creation, management, and publishing for TKI News and Performance Magazine, both online and in print, as well as their supplementary monthly newsletters. They work in close collaboration with stakeholders and subject matter experts to identify trending topics, industry insights, and emerging themes, producing relevant and engaging articles, interviews, case studies, and analyses. 

Additionally, the team provides support to other entities in the TKI ecosystem by editing various documents and ensuring that they adhere to editorial standards, such as research reports, whitepapers, course syllabi, and marketing materials. 

To gain deeper insights into how they work together to help uphold the company’s reputation as a reliable source of information and thought leadership in strategy and performance management, here is an interview with the three members of the Publishing Team.

Deofelyn Cristobal 

Chief Editor

TKI: What was the biggest accomplishment of your team this quarter?

Len: The team was able to conduct a writer training program while streamlining our operations, revamping our magazine, and preparing our first issue all at the same time. This is in addition to consistently producing content for other platforms.

TKI: What do you like most about your team?

Len: We have established systems and guidelines for most aspects of our work. But what I appreciate about our team is that even when we find ourselves realizing we do not have a protocol for a certain task yet, we are still able to accomplish things because we communicate and are always willing to help and support each other.

TKI: Describe one of the challenges you were able to overcome this quarter. How were you able to overcome it as a team?

Len: There are times when we have to juggle various tasks but by keeping the lines of communication open and being as proactive as possible, we are able to effectively work together, set priorities, and accomplish tasks on time.

Paolo Orduña

Senior Editor

TKI: What was the biggest accomplishment of your team this quarter?

Paolo: We successfully launched a training program to improve the written communication skills of our writers and researchers.

TKI: What do you like most about your team?

Paolo: I love our team’s collaborative culture.

TKI: Describe one of the challenges you were able to overcome this quarter. How were you able to overcome it as a team?

Paolo: The writer training program was quite challenging because of the short timeline. But we managed to work through it by spreading the workload.

Kimberly Tilar

Publisher and Editor Specialist

TKI: What was the biggest accomplishment of your team this quarter?

Kim: It would be the Writer Training Program. This program was conducted in March for 9 days and aimed to hone the participants’ fundamental, intermediate, and advanced writing skills to improve their output in every project that involves writing, such as creating a report, research, online and print content creation, and designing a course guide. We were able to pull it off, given the short period to prepare and while in the middle of other projects.

TKI: What do you like most about your team?

Kim: What I like the most about our team is the excellent communication. It fosters collaboration, builds strong relationships, and helps us overcome challenges, leading to collective growth and success. Moreover, my two seniors welcome my suggestions, opinions and ideas, as much as I learn significantly from them. This dynamic exchange creates a collaborative environment, yielding remarkable results. 

TKI: Describe one of the challenges you were able to overcome this quarter. How were you able to overcome it as a team?

Kim: Experiencing imposter syndrome has made me sometimes question my abilities, feeling inadequate in my work. However, with the support and encouragement of my team, I am gradually gaining confidence and overcoming these doubts. Moreover, slot thailand I appreciate the generosity of Len and Paolo in offering compliments, feedback, and constructive criticism, which has been immensely helpful.

Join the growing team of TKI! Check out the following professionals that TKI is looking for that might match your interests and areas of expertise:

• Business Development/Sales Managers
• Edutech Business Analyst
• Product Manager
• Marketing Manager & Head of Marketing
• Community Manager
• Graphic Designer

Should you be interested, submit your CV to [email protected]

In the vibrant corridors of an organization bustling with dynamic teams and ambitious projects, there exists a source of inspiration and a beacon of excellence. Each month, The KPI Institute (TKI) acknowledges the performance of individuals through the TKI People Awards.

The TKI People Awards series features the employees and teams recognized by TKI for going above and beyond expectations, excelling as team players, and creating a tremendous impact on the company.

In this article, TKI proudly introduces you to the esteemed employees of the month in February 2023. Learn about the awardees’ unique personal and professional interests and outstanding accomplishments, showing their incredible journey and invaluable contributions to the organization.

Daniela Vuta

Head of Publication

The KPI Institute

TKI: What do you want to do when you are not working? What are your hobbies, passions, or involvement in your community?

Daniela: When not working, I enjoy listening to music, reading and staying active. Also, I practice and hone my piano skills and experiment with different musical genres in my spare time. When I am not playing music, you can find my nose deep in a book, exploring different worlds and perspectives through literature. 

Moreover, I love hiking and jogging to stay fit and have fun outdoors. I enjoy the challenge of hiking up steep trails, taking in beautiful scenery and pushing myself to reach new heights. But I like to jog around my neighborhood or in the local park for a quick and energizing workout. 

TKI: What do you appreciate most about working at The KPI Institute?

Daniela: There are several aspects of my workplace that I value. My first example is a positive work culture. It also offers opportunities to improve my skills and advance my career through training programs, mentorship, and advancement opportunities, which I truly value. Nonetheless, feeling fairly compensated for my efforts is vital to job satisfaction. The KPI Institute is a company that provides competitive pay, benefits and opportunities for bonuses or other rewards. Lastly, working for the Institute allows me to achieve the work-life balance I have always aspired to. Flexible scheduling and remote work options are all valued perks that help me balance my personal and professional life.

TKI: What are you looking forward to in terms of your new projects, collaborations and role here at TKI?

Daniela: I am thrilled about the upcoming projects I will be working on, particularly the one that entails developing new publications that align with our mission of delivering comprehensive performance solutions backed by thorough research. I look forward to collaborating with my team members to develop more creative ideas, strategies and content that enhance decision-making, shed light on business practices, and provide valuable insights to our readers. 

In terms of my role in the organization, I am eager to take on more leadership responsibilities and contribute to the growth and success of the company. Overall, I am excited about the opportunities ahead and cannot wait to see what we can achieve together.

Abdallah Diab

Human Resources Information System Specialist

ILMS

TKI: What do you want to do when you are not working? What are your hobbies, passions, or involvement in your community?

Abdallah: Outside of working hours, I am usually either swimming as part of my workout routine, reading from my collection of books, watching Netflix, or spending time with family and friends when possible. Hopefully, I could travel again during the summer vacation and use my time off. Moreover, my hobbies include playing chess, drawing and Arabic calligraphy.

TKI: What do you appreciate most about working at The KPI Institute?

Abdallah: I mostly appreciate the work culture at TKI and my colleagues, especially the ILMS Research Leadership team members, who encourage me to pursue particular projects and support me. They pave the way for my growth and provide opportunities to experiment with specific initiatives I take. Also, I value my team members’ trust in me to bring improvements and change to the team in achieving overall efficiency and reaching targets and goals.

TKI: What are you looking forward to in terms of your new projects, collaborations, and role here at TKI?

Abdallah: I look forward to expanding my knowledge, learning more, and upskilling myself in diverse areas when possible, especially in data management and human resource and performance practices. 

Indita Sindaran

Admin Assistant

LMSL

TKI: What does receiving the Employee of the Month award mean to you?

Indita: Getting the Employee of the Month award means a lot to me! It is like a big pat on the back for all the effort and commitment I put into my job. It is awesome to know that my hard work has not gone unnoticed and that my colleagues and manager appreciate what I do. This recognition boosts my confidence and makes me even more determined to keep up the good work. Overall, it is really a special honor that puts a big smile on my face.

TKI: What’s your favorite accomplishment so far at TKI?

Indita: My favorite accomplishment is getting guests consistently for the cluster I am assigned to. Moreover, I keep my projects to be the most organized.

TKI: When you’re faced with a challenge at work, how do you find a solution?

Indita: Whenever I face challenges, discussing it and brainstorming to find a solution with fellow Admin Assistants (AAs) or the direct manager always works.

TKI: What would be the three main career lessons that you have learned thus far?

Indita: The three main career lessons I have learned while working at LMSL are as follows: (1) a good companion should always be appreciated, especially in hard times, (2) set a schedule before you do anything to avoid overworking, and (3) resting your eyes after a prolonged time staring at your computer screen is essential to keep you healthy— physically and mentally.

Sarika Fitri 

Business Analyst

Lerero

TKI: What does receiving the Employee of the Month award mean to you?

Sarika: The Employee of the Month award means recognition and validation for exceptional dedication and performance.

TKI: What’s your favorite accomplishment so far at TKI?

Sarika: My favorite accomplishment so far would be having to work with colleagues from around the world.

TKI: When you’re faced with a challenge at work, how do you find a solution?

Sarika: We are currently witnessing remarkable growth in the artificial intelligence (AI) industry. So, nowadays, I utilize ChatGPT to find a solution to the challenge I am facing and then seek further opinions from my colleagues working globally.

TKI: What would be the three main career lessons that you have learned thus far?

Sarika: Slot Thailand The importance of engaging in networking, possessing soft skills like adaptability, and embracing the culture of continuous learning.

Every successful organization has talented individuals whose dedication, passion, and expertise drive innovation, conquer challenges, and turn visions into reality.

The KPI Institute (TKI) People Awards series features the employees and teams recognized by TKI for going above and beyond expectations, excelling as team players, and creating a tremendous impact on the company.

Today, we will uncover the outstanding journeys and accomplishments of the employees of the month for January 2023. Get ready to be inspired and motivated by their stories in an interview with the TKI Publishing Team. 

Haifa Audrey

Junior Instructional Designer

ILMS

TKI: What does receiving the Employee of the Month award mean to you?

Haifa: Receiving the Employee of the Month award is a humbling experience. This award has made me reflect on my work and my contributions to the team. It has also given me motivation to keep improving my skills.

I am grateful for the support and guidance of my colleagues, who have helped me grow professionally. Their willingness to collaborate and share their knowledge has allowed me to contribute more effectively to the team’s success.

Overall, this award is a reminder of the importance of hard work, dedication and collaboration. I will continue to work hard and strive for excellence, and I am grateful for the opportunity to work with such a talented and supportive team.

TKI: What’s your favorite accomplishment so far at TKI?

Haifa: My favorite accomplishment at TKI is sharing knowledge as an onboarding buddy for new instructional designers (IDs). Sharing my knowledge about the team’s work and processes with new colleagues not only helped them to settle in quickly but also gave me a fresh perspective on our work.

Through this experience, I gained new insights that have improved my work, and I was inspired to seek further opportunities for collaboration and knowledge-sharing. I believe that this chain of knowledge sharing is critical to our team’s success, and I am proud to have played a part in it.

TKI: When you’re faced with a challenge at work, how do you find a solution?

Haifa: When faced with a challenge at work, I first approach the problem with a positive mindset. Being optimistic and open-minded helps me see things from different perspectives and develop better solutions. I also believe staying calm and focused is important, so I take a step back to analyze the situation before jumping into any solutions.

Once I have gathered all the relevant information, I turn to my colleagues for input. I find that by seeking solutions collaboratively, we can come up with more effective solutions than we could on our own. It is also a great opportunity to learn from one another’s experiences and perspectives, which can help us navigate similar challenges in the future.

TKI: What would be the three main career lessons that you have learned thus far?

Haifa: Throughout my career, I have learned three key lessons that have been instrumental in my personal and professional growth. Firstly, I have come to understand that effective communication is paramount not only in what I communicate but also in how I do it. I have learned to listen to others, empathize with their perspectives, and respond appropriately to communicate effectively.

Secondly, maintaining a positive mindset has proven to be powerful. It helps me approach challenges with a clear head, find solutions, and contribute to a positive work environment. I try to proactively build an environment that fosters positivity and inclusivity.

Lastly, I have learned that collaboration is crucial to achieving our goals as a team. We can leverage each other’s strengths and expertise to reach our objectives by working together. Owning up to our mistakes, taking responsibility, and learning from them have helped me grow and improve my collaboration with others.

Linh Do

Head of Professional Services- Vietnam 

Systeams

TKI: What does receiving the Employee of the Month award mean to you?

Linh: It motivates me to maintain a positive attitude toward my work

TKI: What’s your favorite accomplishment so far at TKI?

Linh: We conducted our first Certified Performance Management course in Vietnamese in March 2023, and the participants gave positive feedback, demonstrating our team’s capability to expand in this market. Our premium products are priced higher than the local offerings, but we believe that the quality of our products speaks for itself.

TKI: When you’re faced with a challenge at work, how do you find a solution?

Linh: In many cases, I seek advice from my senior colleagues to arrive at a solution. However, there are instances where I conduct research and benchmarks on my own particularly when my colleagues have not encountered similar problems yet..

TKI: What would be the three main career lessons that you have learned thus far?

Linh: First, creating a work environment that recognizes the significance of continuous learning is crucial, as it is the most critical aspect of any profession.

Second, successful teamwork and the achievement of team objectives rely heavily on the buy-in and involvement of colleagues.

Lastly, the key to success is not managing time but managing one’s mind. Therefore, it is important to cultivate an interest in and passion for the work one does every day.

Widasari Wida

Admin Assistant 

LMSL

TKI: What does receiving the Employee of the Month award mean to you?

Widasari: So many things happened that made me question whether I was doing well or doing things right, and this award dispels any doubts I had. Now, I am proud of everything I have accomplished so far.

TKI: What’s your favorite accomplishment so far at TKI?

Widasari: Being entrusted with managing a handover course production process between ILMS and LMSL. As the project is ongoing, I hope everything goes well.

TKI: When you’re faced with a challenge at work, how do you find a solution?

Widasari: I believe that communication is key for any matter to happen, so I consult problems I have with my team. I am grateful to have such a supportive team with an awesome direct manager that I am able to give and receive much support.

TKI: What would be the three main career lessons that you have learned thus far?

Widasari: In project management, being proactive is highly important since we are expected to seek action and solve problems quickly. You must also be brave enough to stand up for yourself when in a difficult position. Lastly, spare time to check regularly on your teammates to see if they need help.

Temiloluwa Makinwa

Product Manager

Lerero

TKI: What does receiving the Employee of the Month award mean to you?

Temiloluwa: It is intriguing and encourages me to do more in my job function.

TKI: What’s your favorite accomplishment so far at TKI?

Temiloluwa: My favorite accomplishment at TKI is the soon-to-be-launched Learning Management System (Lerero LMS). I am excited to launch the product.

TKI: When you’re faced with a challenge at work, how do you find a solution?

Temiloluwa: When I am faced with a challenge at work, I collaborate with team members, try to research possible solutions, and put in a can-do attitude.

TKI: What would be the three main career lessons that you have learned thus far?

Temiloluwa: I have learned three main career lessons: (1) asking the right questions, (2) building relationships with key contributors, and (3) designing and testing solutions with others.

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Be part of TKI’s growing team! Check out the following professionals that may fit your interest and expertise:

• Head of Marketing
• Marketing Managers
• Web Developers
• Research Analyst
• Podcast Host
• Sales Manager
• Admin Assistant

Should you be interested, submit your CV to [email protected]

Achieving success in any organization is not only about individual achievements but also the collective effort of a team. The concept of teamwork has become increasingly important in today’s business environment as it allows individuals to collaborate towards a shared goal, leveraging their unique strengths and perspectives.

The KPI Institute (TKI)  has recently announced the Partnerships Department as the Team of the Quarter awardee for the fourth quarter of 2022.

The TKI People Awards series features the employees and teams recognized by The KPI Institute for going above and beyond expectations, excelling as team players, and creating a tremendous impact on the company.

Cosmin Chrindris, the Head of Partnerships, shared that despite the market conditions shifting and several markets remaining unsettled due to the aftermath of the pandemic, the partnership team successfully adapted and redirected their energy toward their most effective strategies. As a result, they were able to surpass their goals.

Today, we will explore the story of this remarkable team and their secrets to success. We will delve into the factors that led to their accomplishments, the challenges they faced, and how they overcame them.

Carmen Boboc

Partnership Manager

1. What was the biggest accomplishment of your team this quarter?

One of the most significant accomplishments in quarter four was the Performance Management Masterclass for Human Resources Departments. This course was successfully delivered in Mauritius in partnership with Soft Skills Consultants.

The Performance Management Masterclass approaches performance management as a practice that enables alignment of the HR department with corporate strategy. It provides a framework, tools, and techniques for the HR department to effectively measure performance and optimize internal processes.

The course includes highly interactive and applicative sessions in which participants learn how to manage and improve results within any HR department. As part of this process, participants identify improvement initiatives and build the HR initiatives portfolio while aligning HR projects with departmental objectives.

2. What do you like most about your team?

What l like the most about our team is even though we continue to live in uncertain times, we always manage to find solutions to overcome them, develop new markets for our services, and maintain long-term business relationships with our partners. I admire our perseverance and determination.

3. Describe one of the challenges you were able to overcome this quarter. How were you able to overcome it as a team?

One of the challenges we faced was understanding our partners’ current market needs and challenges and developing new solutions. However, we overcome these challenges by working together to identify the root cause, brainstorm possible solutions, and then decide on the best course of action. We always support each other and provide assistance when needed.

Annisa Alifindira 

Research Analyst

1. What was the biggest accomplishment of your team this quarter?

I believe that achieving the team’s financial target for the quarter is the biggest accomplishment of our team. 

2. What do you like most about your team?

Since I work with Cosmin more often, I appreciate that he does not micromanage and never hesitates to show appreciation, not just to me but also to other divisions. He is quick to find solutions and alternatives. Also, I found Carmen and Doina to be willing to help me in times of need

3. Describe one of the challenges you were able to overcome this quarter. How were you able to overcome it as a team?

I am responsible for the administrative and research tasks of the team, so I ensure that all tasks are completed on time and coordinate regularly with other departments, such as Educational Program.

Doina Popovici

Partnership Manager

1. What was the biggest accomplishment of your team this quarter?

The biggest accomplishment of our team this quarter was exceeding our financial targets and successfully securing new projects through our local partners.

2. What do you like most about your team?

What I like most about our team is how we share experiences, exchange impressions regarding different markets or regions, and discuss our approaches to addressing potential challenges.

3. Describe one of the challenges you were able to overcome this quarter. How were you able to overcome it as a team?

I believe that through open communication, we can solve any issues. Our team encourages initiative and innovation, and we are always open to discussing ways to improve our internal processes

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The Partnership team accomplished several noteworthy feats in 2022, such as providing a Performance Management Masterclass for the Human Resources Department, introducing the first customized and internally-delivered Certified Agile Strategy Execution Professional program, and advocating for the creation of a dedicated course focused on the Certified OKR Professional Methodology. According to Cosmin, while developing new courses does not fall within the department’s primary responsibilities, the Partnership team is proactive in identifying opportunities for growth in existing services and creating new courses to address untapped market potential.

Join the global partnership network of TKI and experience the unique advantage of marketing and the delivery of universal benchmarks for Key Performance Indicators (KPIs) selection, documentation, and reporting. To learn more about TKI’s Global Partnership, visit https://partnership.kpiinstitute.org/

The KPI Institute, a global research institute specializing in business performance, has announced the winner of the TKI People Awards for Employee of the Year 2022. The TKI People Awards recognize employees and teams who go above and beyond expectations, excel as team players, and create a tremendous impact on the company.

Teodora Gorksi, Managing Director – MENA, is the recipient of the Employee of the Year award. She has not only excelled in her job but also contributed significantly to the growth of the organization. She was praised by Adrian Brudan, Managing Partner at TKI, for her “relentless efforts, support offered to the team, and excellent results achieved.”

Let’s find out what her life and work principles are.

What does receiving the Employee of the Year award mean to you?

Teodora: I always like to tell a story about myself. Starting with my childhood, I was always trying to be one step ahead. It began with a story about finding Neverland, winning first prize in school, going to the math Olympics, and being captain of the volleyball team. Growing older made me realize that it is more than that. Being ahead means creating something great, trusting people, putting passion in what you do, keeping your family and friends near, learning from many, teaching more, encouraging everyone, and finally, never forgetting that when you were a child, you thought everything was possible. Well, it still is. This has always inspired me to bring motivation, passion for what I do, knowledge and an open heart and mind to what I do. I am a proactive learner, and I always feel the motivation and commitment towards personal and professional development while leaving my personal contribution and legacy in the things I get involved.

What’s your favorite accomplishment so far at TKI?

Teodora: I would include among them, opening operations in a new region and fostering positive work and personal relationships with my colleagues, a lot of which I can call my friends, and some are even part of my family. Together, we established a strong foothold in the region and created a collaborative work environment that led to remarkable results.

When you’re faced with a challenge at work, how do you find a solution?

Teodora: “Have a break, have a KitKat.” 😊

Or, if you want something more serious:

‘”Believe you can, and you’re halfway there.” – Theodore Roosevelt

What would be the three main career lessons that you have learnt thus far?

Teodora: I’d like to mention four based on Luthans’ four positive attributes:

Hope – Embrace hope as a driving force to set goals, create a roadmap, and stay self-motivated with willpower and waypower to reach your destination.
Efficacy – Develop efficacy by cultivating the conviction to execute tasks with excellence in any given situation. Believe in yourself, and let your confidence shine through.
Resilience – Cultivate resilience as an indispensable trait that enables you to bounce back and overcome any setback, disappointment, or success.
Optimism – Harness the power of optimism to propel you forward toward success. Optimism creates a positive outlook and a belief in the possibilities of achieving your goals. Let this positive energy fuel your happiness, perseverance, and success.

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Join The KPI Institute’s growing team! Visit TKI’s official LinkedIn page to see job openings, career opportunities, and more.

For 2023, The KPI Institute has prepared the annual calendar with premium training programs for executives available as virtual classrooms, face-to-face groups, or self-paced eLearning classes. Furthermore, we will continue to share practical insights from our research programs and disseminate publications to empower professionals and organizations to enhance and adapt their performance management to everyday challenges.

With 19 years of experience in providing performance solutions, The KPI Institute is now a global research organization with over 200 employees from 17 different nationalities serving thousands of clients around the world. We are proud to have trained over 13,500 professionals in strategy and performance management related disciplines. Our wide global reach would not have been possible without the support of our 37 partner organizations.

Our consultancy division has supported tons of organizations ranging from holding companies and corporations to government agencies. Success stories were promoted by some of our clients that strive for business excellence.

Last year marked the launch of our first index –  Government Services Index 2022, a pragmatic review of public service performance in the post-pandemic era, covering 7 world regions, 66 countries, 5 dimensions, and 32 indicators.

2023 will be an important year.

For professionals looking to advance in their career paths and organizations seeking solutions to modern business challenges, Live-Online Certifications 2023 and face-to-face Certified Courses 2023 – MENA or SEA region can meet your learning and development needs with courses that are based on advanced research and rigorous frameworks.

The KPI Institute continues to partner with global organizations in delivering the world’s first global certification to validate performance management and KPIs expertise.

On that note, I wish everyone a happy and successful 2023!

Cristina Mihăiloaie

Business Unit Manager – Research Division

The KPI Institute 

Phone: +61 (390) 282 223 | +40 (749) 424 517

Email: [email protected]

Editor’s Note: This is a continuation of the first year-in-review article we published, A year-in-review: a look back on 2022. 

A new chapter has finally unfolded. The new year is about going forward, opening new doors, and accepting the journey that is about to begin. Starting something new is always challenging, as uncertainty and unfamiliarity sound terrifying. But beginnings are most powerful as they feel fresh and light. Moreover, you have the chance to set new and higher goals that can serve as your guide through the new year, whether professionally or personally.

We asked some of our colleagues in The KPI Institute (TKI) Ecosystem to highlight their objectives in the year 2023 that you may find inspiration from, as well as their proudest achievements in 2022 that can serve as motivation to do better in the new year.

Iulia Tutulan

Senior Customer Engagement Specialist

Support

1. What project or task you accomplished this year that you are most proud of and why?

2022 was an amazing year for me, not necessarily only in terms of results but in terms of consolidating the processes of learning and maturing my skills. I am proud of my team, and I am proud of my accomplishments and the projects delivered. I am proud that I managed to sign many contracts and delivered many successful projects, which lead to many certified professionals, who now have the chance to evolve in their careers.

I am grateful to be part of a team that supports each other in growth, and I am positive that all of our great results reside also in the power of our team.

2. What endeavors or objectives would you like to prioritize in your career as well as in life next year?

For 2023, I am expecting to focus more on developing my skills, designing my career path, and deciding on what my focus in my career should be. Even though I feel I could never give up sales and customer interaction, I also feel that I enjoy working with companies in developing their workforce. Thus, I plan to start my Ph.D. and focus more on the academic part. My personal life will bring new challenges that will need my attention. My family is growing, so 2023 will be an amazing year for me with happy moments and challenges in my personal and professional life.

Bori Pentek

Head of Operations

ILMS 

1. What project or task you accomplished this year that you are most proud of and why?

The accomplishment I am most proud of this year is setting the work processes in the Research and Instructional Design team.

2. What endeavors or objectives would you like to prioritize in your career as well as in life next year?

In my career, I prioritize reaching the production targets Aurel Brudan, CEO of TKI, requested from ILMS and instilling a culture of continuous improvement.

In my personal life, I only have two objectives: to be more mindful and more compassionate.

Cynthia Claudia

Assistant Editor

Publishing

1. What project or task you accomplished this year that you are most proud of and why?

As our team’s objective is to generate standard documents for each LMSL’s elements, I am proud to be the first editor who proposed the workflow or process of working on a Standard Document. One of the main processes involves constant collaboration with the Research team that generates the materials. We will keep improving the workflow as we move forward with generating more documents in the future.

A Standard Document refers to a document that collates available research on a subject matter including requirements, rules, guidelines, and characteristics. These documents serve as companions to learning merchandise produced by the LMSL Labs.

2. What endeavors or objectives would you like to prioritize in your career as well as in life next year?

I am looking forward to how the Publishing team will grow next year. When the team grows, it is inevitable that there will be new responsibilities and challenges, as new working and communication processes will be introduced. However, I am seeing these challenges as opportunities to develop myself.

My personal goal for next year is to be able to thrive in my current role, as well as develop and utilize my potential to achieve the company’s objectives. I am also looking forward to helping the growing Publishing team achieve our shared goals.

PRAMOD N S

Instructional Designer

AMSI

1. What project or task you accomplished this year that you are most proud of and why?

The Digital Marketing Course modules development and review are the ones I am proud of. In this project, I got insights into digital marketing, and it gave me an opportunity to see the modules from the learner’s perspective.

2. What endeavors or objectives would you like to prioritize in your career as well as in life next year?

In the next year, I want to upgrade my skills in Instructional Design so I can contribute more towards the success of my team.

Irene Kaldas

Marketing Consultant

Head of Marketing Center in AMSI, and Internal Consultant for other TKI’s entities

1. What project or task you accomplished this year that you are most proud of and why?

I initiated and created a digital marketing program that leverages different, top-of-mind digital marketing domains and current and emerging digital marketing concepts and tools.

2. What endeavors or objectives would you like to prioritize in your career as well as in life next year?

I have always chosen work experiences that not only enhance my skills but also broaden my horizon in unconventional ways. As a Marketing Consultant and mentor for thousands of learners in the technology field, I believe getting the chance where those experiences can be invested became my ultimate goal. Whatever I aim to achieve, either on a professional or personal level, I always try to appreciate every new learning experience and enjoy the process while working toward my goals.

Bayu Mahdhani

Web Developer

Biodigy

1. What project or task you accomplished this year that you are most proud of and why?

Working on Power BI features from the signature module and salary comparison is what I am the proudest of this year as they needed in-depth research before doing them.

2. What endeavors or objectives would you like to prioritize in your career as well as in life next year?

In 2023, I am looking forward to more new technology implementation and more opportunities to learn and develop my skill.

Doina Popovici

Partnerships Manager and Consultant

Research division

1. What project or task you accomplished this year that you are most proud of and why?

Here are my top three accomplishments which I am most proud of:

1. Being able to validate the first live online C-KPI course in Spanish, organized directly by TKI and not through partners
2. Creating a sales pipeline with leads coming from own research and prospecting efforts as well as being able to send a couple of in-house proposals and one audit service
3. Signing two Reseller Partners and a few more companies in the current negotiation for signing

2. What endeavors or objectives would you like to prioritize in your career as well as in life next year?

I set my objectives in 2023 to establish a consultancy project, sign a Training Partner, and target an audience from new countries to attend our programs. Moreover, I want to lead several open and in-house courses through partners and personal efforts.

Abdallah Diab

Research Analyst

ILMS

1. What project or task you accomplished this year that you are most proud of and why?

A monthly report and performance tracker that monitors the work of an individual is one of my accomplishments this year of which I am most proud. I created the tracker in a standard way that is applicable to a diverse set of tasks conducted by the research team.

2. What endeavors or objectives would you like to prioritize in your career as well as in life next year?

Upskilling myself and experimenting in multiple domains to gain more confidence in my career path, perhaps along the lines of project management and performance improvement. These are my main objectives in the coming year.

Claudia Istratii

Senior Customer Engagement Specialist

Support Division

1. What project or task you accomplished this year that you are most proud of and why?

2022 was a year of many projects, tasks, and accomplishments. But something that deserves to be mentioned is the fact that I am part of a great customer engagement team that always focuses on customer experience. This year, I have managed to bring many ideas for sales strategy improvement and innovation, and I was happy to see them in practice. 

For me, it is very important to assist our customers as I would wish to be treated to have a positive experience. What helped me maximize my knowledge of customer satisfaction and experience was the Certified Customer Service Performance Professional course I attended.

2. What endeavors or objectives would you like to prioritize in your career as well as in life next year?

On a professional level, in 2023, I would love to make some steps forward to becoming a trainer for the Certified Customer Service Performance Professional course. I would like to inspire every professional interested in customer service to develop their performance management skills.

On a personal level, I would love to travel more and see new places around the world, learn the Arabic language, and spend quality time with my family.