Between the 18^th – 20^th of March 2019, Raluca Vintila, Management Consultant for The KPI Institute, hosted the Certified Performance Management Professional (C-PM) 3-day training course in Kuala Lumpur.

Participants from various industries, such as Mechanical & Industrial Engineering, Education Management, and Information Technology and Services have joined us for this learning experience.

Attendees were invited to express their learning needs and expectations from the course:

• Understanding what is a Performance Management System (PMS) based on KPIs and how to design it
• How to manage performance across organizational levels in an aligned manner
• How to bring KPIs from the strategic to the lower managerial levels
• How to improve and enhance the Organizational Strategy through the PMS
• Understanding how to address and cover performance gaps, in a formal and structured manner
• How to measure staff performance and team performance
• What types of rewards and recognition systems are recommended to connect to a PMS

Course journal

The C-PM training course provides the pillars, tools, and resources required for the effective implementation of the Performance Management Framework. In the first 2 days of the training course, we focused on the 6 pillars that need to be applied to ensure performance improvement, starting from data analysis and reporting, continuing with decision-making and initiative management, and ending with learning and building a performance culture.

Day I

Generally speaking, the most appreciated part of Day 1 was the exercise that highlights the differences between 13 performance-related concepts, ranging from vision and mission to KPIs, targets, and tasks. Participants found extremely relevant the tools that support the implementation of the Performance Management System, starting from the Desired State of Evolution and Strategy Map, to the Portfolio of Initiatives and Initiative Documentation Form.

Day II

The most engaging learning experience of Day 2 was the Performance Review Meeting, where participants took on different roles, such as Performance Manager, CEO and KPI owner. Besides having fun, the attendees understood how important it is to make decisions based on performance data and to have a rigorous preparation prior to the meeting.

Day III

These six pillars discovered in the first 2 days were applied on the 3^rd day, in 12 scenarios, starting from different levels across the company, all the way to diverse capabilities and different stakeholders. All the learning has been integrated into a final simulation, which ended up being extremely dynamic for the participants as they simulated the process of airplane production.

To ensure a smooth learning experience, the training course blended in toolkits, templates, case studies, and best practices examples from some of the most successful organizations worldwide, as well as thought-provoking exercises.

Sign-ups and registration!

As performance is a constant preoccupation, we would be more than happy to assist you throughout your performance journey!

If you enjoyed reading our course journal and feel that this learning environment would be suitable for your needs, why not visit our training calendar and check what best suits your learning needs?

If you’re someone that does not have a lot of time on their hands, to go to a course in person, we also have online training courses that align well with Performance Management topics:

• Certified Performance Management Professional
• Certified KPI Professional

Otherwise, if the opportunity of customized training courses is of interest to you or you’d like to know more information, contact Raluca Vintila directly, at [email protected]

The KPI Institute, the global authority in Key Performance Indicators (KPIs) research and education now offers weekly webinars that provide the information and best practices needed to understand the performance management architecture, overcome challenges and attain performance excellence, while following the process sequence.

The forth webinar from this series focuses on the benchmarking study process.

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Adrian Brudan, Director of Research Programs at The KPI Institute, delivered a one day workshop as part of the Strategy Leaders Forum, which took place in Dubai, United Arab Emirates, on the 13^th – 17^th of April 2014.

As data based decision making is at the core of better management practices today, tools such as Key Performance Indicators and Key Risk Indicators assist with the provision of critical business data for decision making. This workshop explored the relationship between metrics, KPIs and KRIs and how they can be deployed in practice. It also presented the fundamental techniques for KPI selection that ensure a rigorous process and quality result. Practical exercises were combined with best practice examples from a variety of industries and functional areas.

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March 12, 2014, Melbourne, Australia – The KPI Institute, the global authority on Key Performance Indicators (KPIs) research and education announces the launch of a new report, KPIs for Restaurant Scorecard. The publication is based on research conducted through www.smartKPIs.com, which contains over 20,000 Key Performance Indicator examples, making it the world’s largest source of thoroughly documented KPIs.

Restaurant activities include the provision of complete meals or drinks fit for immediate consumption, in traditional restaurants, self-service or take-away restaurants, whether as permanent or temporary stands, with or without seating. Also, it can include the service of food and beverage to a group as part of an organized event, where services occur to all guests within a specific time frame. Restaurants vary greatly in appearance and offerings, including a wide variety of the main chef’s cuisines and service models.

The KPIs for Restaurant Scorecard report is a comprehensive collection of 25 KPIs considered by the smartKPIs.com team as the most relevant and adequate to populate the Restaurant Scorecard. Each KPI is documented based on the best practice KPI documentation template proprietary to smartKPIs.com and available in the smartKPIs Premium section of the website. There are over 30 fields of metadata specific to each KPI, from KPI name to definition, subordinate measures, and calculation formula, among others.

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March 12, 2014, Melbourne, Australia – The KPI Institute, the global authority on Key Performance Indicators (KPIs) research and education announces the launch of a new report, KPIs for Restaurant Dashboard. The publication is based on research conducted through www.smartKPIs.com, which contains over 20,000 Key Performance Indicator examples, making it the world’s largest source of thoroughly documented KPIs.

Restaurant activities include the provision of complete meals or drinks fit for immediate consumption, in traditional restaurants, self-service or take-away restaurants, whether as permanent or temporary stands, with or without seating. Also, it can include the service of food and beverage to a group as part of an organized event, where services occur to all guests within a specific time frame. Restaurants vary greatly in appearance and offerings, including a wide variety of the main chef’s cuisines and service models.

The KPIs for Restaurant Dashboard report is a comprehensive collection of 30 KPIs considered by the smartKPIs.com team as the most relevant and adequate to populate the Restaurant Dashboard. Each KPI is documented based on the best practice KPI documentation template proprietary to smartKPIs.com and available in the smartKPIs Premium section of the website. There are over 30 fields of metadata specific to each KPI, from KPI name to definition, subordinate measures, and calculation formula, among others.

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March 12, 2014, Melbourne, Australia – The KPI Institute, the global authority on Key Performance Indicators (KPIs) research and education announces the launch of a new report, KPIs for Recruitment Agency Scorecard. The publication is based on research conducted through www.smartKPIs.com, which contains over 20,000 Key Performance Indicator examples, making it the world’s largest source of thoroughly documented KPIs.

Recruitment and employment activities include the search and placement of permanent or temporary staff. Clients can be both organizations that have outsourced these human resources processes, integrally or for specific vacancies, and individuals in search for a job. KPIs focus on both process efficiency (planning, interviewing, selecting, hiring) and suitability with the client’s needs.

The KPIs for Recruitment Agency Scorecard report is a comprehensive collection of 28 KPIs considered by the smartKPIs.com team as the most relevant and adequate to populate the Recruitment Agency Scorecard. Each KPI is documented based on the best practice KPI documentation template proprietary to smartKPIs.com and available in the smartKPIs Premium section of the website. There are over 30 fields of metadata specific to each KPI, from KPI name to definition, subordinate measures, and calculation formula, among others.

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March 12, 2014, Melbourne, Australia – The KPI Institute, the global authority on Key Performance Indicators (KPIs) research and education announces the launch of a new report, KPIs for Recruitment Agency Dashboard. The publication is based on research conducted through www.smartKPIs.com, which contains over 20,000 Key Performance Indicator examples, making it the world’s largest source of thoroughly documented KPIs.

Recruitment and employment activities include the search and placement of permanent or temporary staff. Clients can be both organizations that have outsourced these human resources processes, integrally or for specific vacancies, and individuals in search for a job. KPIs focus on both process efficiency (planning, interviewing, selecting, hiring) and suitability with the client’s needs.

The KPIs for Recruitment Agency Dashboard report is a comprehensive collection of 22 KPIs considered by the smartKPIs.com team as the most relevant and adequate to populate the Recruitment Agency Dashboard. Each KPI is documented based on the best practice KPI documentation template proprietory to smartKPIs.com and available in the smartKPIs Premium section of the website. There are over 30 fields of metadata specific to each KPI, from KPI name to definition, subordinate measures, and calculation formula, among others.

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March 12, 2014, Melbourne, Australia – The KPI Institute, the global authority on Key Performance Indicators (KPIs) research and education announces the launch of a new report, KPIs for Library Dashboard. The publication is based on research conducted through www.smartKPIs.com, which contains over 20,000 Key Performance Indicator examples, making it the world’s largest source of thoroughly documented KPIs.

Library as an industry includes all types of archives (academic, church, national etc.) and libraries (national library, local public library, school library). KPIs are related to the quality in serving and guiding customers, managing and preserving the archives and books, as well as the efficiency in organizing and structuring them.

The KPIs for Library Dashboard report is a comprehensive collection of 25 KPIs considered by the smartKPIs.com team as the most relevant and adequate to populate the Library Dashboard. Each KPI is documented based on the best practice KPI documentation template proprietary to smartKPIs.com and available in the smartKPIs Premium section of the website. There are over 30 fields of metadata specific to each KPI, from KPI name to definition, subordinate measures, and calculation formula, among others.

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Andreea Trîmbițaș, Business Research Analyst at The KPI Institute, delivered on the 24^th of February 2014, a two-hour workshop, as part of the 11^th HR Metrics Summit 2014, which took place in Orlando, Florida.

As data-based decision making is at the core of better management practices today, tools such as Key Performance Indicators (KPIs), Scorecards, Dashboards, and Portfolio of Initiatives assist with the provision of critical business data for decision making. The workshop explored the interdependencies between performance management tools and the way they can be deployed in practice.

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Adrian Brudan, Director of Research Programs at The KPI Institute, delivered a one day workshop as part of the Balanced Scorecard – Strategy Leaders conference, which took place in Riyadh, Saudi Arabia, on the 16^th – 20^th of November 2013.

As data based decision making is at the core of better management practices today, tools such as Key Performance Indicators and Key Risk Indicators assist with the provision of critical business data for decision making. This workshop explored the relationship between metrics, KPIs and KRIs and how they can be deployed in practice.

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