The Research Division of The KPI Institute (TKI) has been named the Team of the Quarter for its exemplary performance in the first quarter of 2021.

The TKI People Awards series features the employees and teams recognized by TKI for going above and beyond expectations, excelling as team players, and creating a tremendous impact on the company.

Composed of subject matter experts and business research analysts, the Research Division ensures that the company’s courses are calibrated according to industry trends and demands. With their knowledge, skills, and leadership, TKI’s comprehensive KPI database continues to provide up-to-date and innovative content in order to help businesses measure their success.

“We are the BRAINs, the core team, which develops the company’s products and services,” says Cristina Mihăiloaie, Business Unit Manager of the Research Division. The team is responsible for producing quantitative and qualitative research and publications on performance management and performance measurement systems.

How are they able to accomplish those things?

Let’s find out from some of the team’s members.

What are a few perks that make working in your team a great experience?

Cristina: Openness, honesty, and support allow us to make sure that at the end of the day, our output meets clients’ expectations.

Human Hardy: We are able to learn and acquire new sets of knowledge and skills in many industrial topics.

Aida Manea: I would say the feeling that you are being listened to and that you are also listening. The amazing thing that results from this is anyone can come up with ideas, and if they are good, they will be recognized and applied.

What advice would you give other teams in order for them to achieve the same success you now enjoy?

Daniela Vuta: Focus on individual study and continuous learning but also encouragement, collaboration, and feedback sharing among team members.

Silvana Badita: When dealing with difficult tasks, collaborating and communicating with team members can help you find the best solutions to your problem.

Aida: Step out of your comfort zone a little every day. Stay focused and strive for the best version of yourself.

Cristina: It does not matter how many times or how bad you fail. What matters is how you get out of tough situations as a team. It can break you and make you secretly hate each other, or it can contribute to learning and building trust among people.

Teamwork requires shared knowledge and work experiences. What would you say is the main thing you have learned as part of your team?

Silvana: You need to work together towards a shared goal. This way, you can improve productivity and bring better business results.

Agnes Ilyes: We can improve ourselves faster if we are helping, not competing, with each other.

Human: The importance of brainstorming. Ask whatever you need to ask, and you’ll be surprised by the knowledge and perspective that your colleagues have.

Cristina: It is not about what you as an individual knows that matters in a team, but what you can bring to complete the team. You may be very good at many things, but the team may require from your role just one skill. You need to deliver what is needed and in the format it is needed.

For more information on TKI’s research reports, publications, and consulting services, get in touch with Cristina Mihăiloaie, Business Unit Manager – Research Division: [email protected] | +61 (390) 282 223 | +40 (749) 424 517.

The KPI Institute (TKI) marks its 17th year of research on KPI best practices, with 21,264 KPIs documented on smartkpis.com to date. Smartkpis.com functions as an online KPI library built with performance cycle solutions and designed for professionals and public and private organizations who want to monitor the performance of key result areas of their business activities.

The KPI Database, a result of ongoing research activity managed by experienced performance measurement analysts, covers 25 industries and 16 functional areas, such as accounting, finance, CSR, human resources, portfolio and project management, sales, and supply chain.

More than 84,000 subscribers now enjoy access to a wide range of KPI examples that they can apply to their business environment, the global level, and even personal contexts, such as productivity and work-life balance. 

Members can find relevant KPI examples for their context, use them to design their own template, and get advice from experts about performance measurement.

They can also explore TKI’s Research Library, which virtually houses hundreds of resources and publications on performance-related research. 

Some of them are The KPI Dictionary series, which features definitions and calculation formula for more than 8,000 KPIs, and the Top KPI Reports series, which records the most popular KPIs used in different industries along with insights from TKI’s research analysts.

To those who would like to develop and upgrade their performance management architecture, TKI offers Toolkits consisting of pre-populated templates and examples to guide organizations in the process.

Apart from generating research reports, TKI remains committed to equipping professionals and organizations with the necessary skills in addressing KPI measurement challenges. Through the Certified KPI Professional program, they can achieve international recognition in the field of performance measurement, provide value for their business, and join esteemed peers in the Certified KPI Professionals Community.

Some of the organizations that have used TKI’s services are Accenture, Microsoft, PWC, BMW, Pepsico, Samsung, Emirates, IBM, Hilton Worldwide, and Petronas. Join the growing list of clients by choosing the subscription plan that suits your needs.

For inquiries, contact Cristina Mihăiloaie, Business Unit Manager – Research Division:  [email protected], +61 (390) 282 223 or +40 (749) 424 517.

The KPI Institute’s Certified Performance Management Systems Audit Professional Online Training Course is a self-paced online certification program where you will learn how to assess and compare performance management systems. 

The course is based on The KPI Institute’s trademarked Maturity Model Framework and taps into more than 10 years worth of research on the use, improvement, and management of maturity models, for an institution’s capability maturity diagnosis. 

The KPI Institute, which has training experience in delivering more than 1,000 training programs for 6,536 professionals in 54 countries, allows participants to access the course in two ways: by attending a Live Online Delivery or a self-paced training layout on The KPI Institute’s E-learning Platform.

This four-part certification program is packed with core course videos, exercises and reading materials, templates, after-course action plans, webinars, presentations and forum discussions, and an evaluation session for a complete learning experience.

Cristina Mihailoaie brings her years of expertise into the facilitation of the course. As The KPI Institute’s research director, Mihailoaie has coordinated the performance management audits for renowned organizations, such as Nordea IT Group, MEFIC Capital, King Saud University Medical City, and Financial Audit Dubai. She was also involved in multiple projects for implementing a performance management system based on a Balanced Scorecard at strategic, operational, and individual levels.

After taking the course, you would be able to:

• Ensure you have the right tools, processes, and people in the right place for your Performance Management System;
• Identify the weaknesses of your current Performance Management Framework and learn how to shift from one maturity level to the next one;                                           
• Conduct a full maturity assessment for one organization by accessing for free our full methodology (all 5 capabilities);                                                                   
• Obtain premium recognition for your skills as a Certified Performance Audit Professional.

Don’t miss out on the chance to become a Certified Professional Auditor in Performance Management Systems

Enroll today and find out more details about the Certified Performance Management Systems Audit Professional online training course HERE.

The KPI Institute is pleased to announce that Strategic KPI, headquartered in Tunisia, has signed a partnership agreement in order to become a Training Partner for the Certified KPI Professional course.

Strategic KPI’s mission is to work together with professionals, consultants, and companies, in order to equip them with the necessary performance tools of management to reach true strategic progress.

They rely on their partners and a wide network of experts and interim managers, established through close cooperation on multiple projects and in different industries.

The company’s key competencies are emphasizing synergy in strategy execution, performance management, and KPIs.

By partnering with The KPI Institute, organizations from Tunisia will get access to international best practices in performance management, enabling them to improve their strategy execution & operations and learn how to better use their data, in order to achieve their business goals.

The partnership between The KPI Institute and Strategic KPI debuted with the first edition of our flagship course – The Certified KPI Professional, delivered live-online in French, for professionals in Tunisia, between the 24th – 28th of May, 2021.

During the 5-day learning experience, top-ranking executives from different organizations in Tunisia had the opportunity of being guided by one of our foremost consultants, Andrea Minelli.

The course had 12 participants, mostly Senior Managers, such as Control Managers, Internal Audit Managers, Finance Managers, Marketing Managers, and several other key governance figures.

The attendees, via a combination of theoretical notions, hands-on exercises, and case studies had the opportunity of better understanding and practicing the following concepts:

• How to strategically select relevant KPIs and why that is important;
• How to align strategic objectives and KPIs among different organizational layers;
• How to benefit from a sound Performance Management Architecture and Framework;

If you would like to inquire or register for the upcoming courses, please contact our partner – Strategic KPI, via e-mail: [email protected] | phone number: +216 228 25857, or contact us directly at [email protected] | phone number: + 40 751 046 049

Promoting excellence and improving performance happens at all levels. We oftentimes focus on employees, managers, and heads of departments, but we mustn’t forget about the upper echelon – directors, and executives. They represent the starting point for an organization’s vision, mission, and overarching goals.

If we were to take a look at many companies, a large percentage of the reason they became and remained successful is their leadership, specifically, the people positioned at the highest ranks.  

However, a number of organizations also failed precisely because the individuals at the helm did not know how to steer them in the proper direction, oftentimes swaying too much to one side or going completely off-course. 

Here at The KPI Institute, our belief is that no business should ever fail or steer off-course if it benefits from proper management. Many of our courses focus on ensuring mid-tier level or intermediate-level leaders receive the knowledge they need in order to stabilize, improve, or maximize the performance of their organization. With that said, we felt it was high time we also focused on a business’s zenith, namely its uppermost executives. 

The Executive Program in Strategy and Performance 

The Executive Program in Strategy and Performance is the most complex educational program in The KPI Institute’s portfolio.

It is designed for business leaders who are interested in strengthening their skills in strategic planning, performance measurement based on Key Performance Indicators, data analysis, and reporting, strategy execution in dynamic markets. 

The Executive Education Program is split into two parts: a postgraduate diploma course and a graduate certificate course.  

• The Postgraduate Diploma in Strategy and Performance spans over the course of 3 semesters, or 18 months, and covers 8 specialized learning experiences. Once you’ve finished all your studies, you are required to put together a practitioner portfolio that will focus on 40 assignments. This course also awards you 280 CPD points, for your CPD development portfolio.
  

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• The Graduate Certificate in Strategy and Performance only lasts 2 semesters, over a period of 12 months, requiring its learners to complete 4 specialized courses and put together a practitioner portfolio that will focus on only 20 assignments. This course also awards you 140 CPD points, for your CPD development portfolio. 

Out of the 8 specialized learning experiences, 6 are mandatory, while 2 are elective. The 6 mandatory ones are Strategic Planning, Performance Measurement, Performance Management, Strategy Execution, Performance Management System Audit, and Employee Performance Management. 

The final two are up to preference. You can choose whichever two options you wish, out of the following: the Balanced Scorecard, Objectives and Key Results (OKRs), Innovation Management Framework, Data Analysis, Data Visualization, or Benchmarking. 

Admission process 

The admission process for Executive Education Program is straightforward and only has 4 steps: 

1. You schedule an initial discussion with us, expressing your interest in this program 
2. You submit an admission file, which will contain your letter of intent (200-500 word), your CV, and all diplomas that reflect your educational background 
3. We will review your admission file 
4. We will schedule an interview with you 

After the interview is concluded, we’ll look to submit a final answer on your application process in up to 3 days’ time. 

Participant profile 

This course is primarily aimed at mid-tier and high-level leaders, from sales managers, chief accountants, production supervisors, and facilities managers, to directors, presidents, vice-presidents, and CEOs.  

Our intention is to focus on business leaders who wish to better their ability to plan ahead and strategize for the future, based on present data. We cover all aspects related to business improvement, from strategy execution, data analysis, and KPI measurement, to systems thinking, project management, and performance reporting. 

Competency framework 

Each of the courses covered in this program is intended to help you expand your competencies and capabilities so that you will become an integrated strategy and performance executive. The core of our Executive Education Program courses focus on the following:  

• The Certified Strategy and Business Planning Professional will augment your strategic planning capability, whilst improving your strategic thinking, stakeholders’ engagement, and communication competencies.
  

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• The Certified Agile Strategy Execution Professional will advance your strategy execution capability, whilst refining your systems thinking, project management, and leadership competencies.
  

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• The Certified KPI Professional will amplify your performance measurement capability, whilst developing your KPI selection, data collection, and data visualization competencies.
  

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• The Certified Performance Management Professional will elevate your performance improvement capability, whilst enhancing your data analysis, problem-solving, and decision-making competencies.
  

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• The Certified Employee Performance Management Professional will supplement and boost your knowledge on employee performance management capability, whilst progressing your employee performance planning, employee evaluation, and feedback sessions competencies.
  

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•  The Certified Performance Management Systems Auditor will evolve your Performance Management System maturity model based-assessment capability, whilst intensifying your examination, analytical thinking, and solutions design competencies.
  

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Through the Executive Education Program, we aim to build a new generation of executives, one that is ready to surmount any business trials or obstacles, much like a seasoned general.

In the 21st century, it is unacceptable for a business leader to falter in the face of adversity when in this day and age, there are more tools and tricks available than ever before. 

At The KPI Institute, we believe that through knowledge, dedication, and hard work, any challenge can be overcome. Even though some hurdles are greater than others and may cause setbacks, many of the greatest success stories in history came from failure. 

It is high time we addressed the high rates of failure in strategy execution so often encountered in organizations. It is time you shape the future, by knowing exactly what needs to be done and how to generate changes in the strategy and performance management practices of your organization.

It is time to become the best version of your professional self that you can be. 

In today’s expert faculty member spotlight, we’re highlighting our resident education specialist, Raluca Vintilă!

Raluca holds two bachelor’s degrees, one in International Relations and European Studies and the other in Public Administration, and two master’s degrees, the first being the Train the Trainers Professional Master’s, whilst the second is a Research Master’s in Administration and Public Management.

Complementing her educational background is a series of certification and training courses that she has attended over the years:

• Certified Balanced Scorecard Management System Professional, The KPI Institute
• Certified KPI Practitioner, The KPI Institute
• Certified Benchmarking Professional, The KPI Institute
• Certified Performance Improvement Professional, The KPI Institute
• Certified KPI Professional, The KPI Institute
• Trainer Accreditation, National Authority of Qualifications, Romania

Raluca’s passion and drive for education began at an early point in her career, specifically throughout the course of 4 internships: The Green Project (AIESEC Vilnius), Europharm, Instituto Complutense de Ciencia de la Administracion, and Competition Council.

Having been noticed as a young educational prodigy, Raluca was given the opportunity to become a trainer for the Youth Academy NGO in Romania, a position she held for 4 years. Whilst training youth at the Academy, Raluca also took up the position of Business Research Analyst at The KPI Institute.

After a year in research, given her impressive education-related knowledge and expertise, she took up the role of Instructional Design & E-learning Coordinator. During her 3-year long journey as the Head of ID, she designed and delivered learning solutions and more than 12 educational programs related to business performance and performance management.

In addition to this, she coordinated the expansion of educational content by promoting the use of online training courses (she knew about online courses before it was 2020-cool!). Furthermore, Raluca conducted periodic learning needs assessments for key markets, and systematically developed curricula and training materials.

In 2017 and up until the present day, Raluca embarked on a new journey – that of a fully-fledged PM consultant, following her many years delivering certification courses, training sessions, and instructional design meetings.

Ms. Vintilă has been one of TKI’s most versatile faculty members. With over 1,300 hours of training, more than 3,500 clients, and upwards of 400 organizations serviced, Raluca has been an educational powerhouse, undertaking any opportunity that came her way, from workshops and training courses, to business simulations, webinars, and conferences.

As an educator and consultant, she has focused on 4 subjects: KPIs (research, documentation, analysis), Performance Management and Measurement (system design, implementation, monitoring), Audit Management (strategic planning, performance measurement, performance management, performance culture), and Project Management (planning, implementation, follow-up). These have represented the bulk of her training and certification deliveries.

When it comes to her most outstanding projects, Raluca’s portfolio contains the following:

Training

• Certified KPI Professional training courses:
• Valeo (Egypt)
• Hidroeléctrica de Cahora Bassa (Mozambique)
• Elsaco Energy Infrastructure (Romania)
• Royal Court Affairs (Oman)
• Saudi Aramco MSSD (Kingdom of Saudi Arabia)
• Certified KPI Professional and Practitioner training course:
• Department of Transport in Abu Dhabi, United Arab Emirates)
• KPI and Performance Management training courses:
• European Parliament – IT Division (Luxembourg)
• Ministry of Economy and Finance (Cambodia)
• National Passengers Railway Transportation Company (Romania)
• Botswana Communications Regulatory Authority – BOCRA (Botswana)
• Mitsubishi Corporation (Pakistan)
• Central Procurement and Technical Unit, Ministry of Planning (Bangladesh)
• Employee Performance Management training course:
• Malaysian Communications and Multimedia Commission – MCMC (Malaysia)
• Ministry of Economy and Finance (Cambodia)
• Asian Productivity Organization:
• In-country training program for Productivity & Quality Practitioners (Mongolia)
• Multi-country training program on Performance Management for the Public Sector (Philippines)
• KPI Training for Vietnam National Productivity Institute – VNPI (Vietnam)

On-site Consulting

• Performance Management System – Organizational, Divisional, Individual Architecture:
• PetroVietnam Insurance – PVI (Vietnam)
• Performance Management System – Organizational Architecture:
• PetroVietnam Group – PVN (Vietnam)
• Romanian Railway Group (Romania)
• LEMET Furniture Manufacturing (Romania)
• Organizational KPI Selection for Riphah International University (Pakistan)

If you’re interested in joining any of Raluca Vintilă’s courses, feel free to access the following LINK, and browse through our list of certifications. We’re certain you’ll find something that matches your needs!

In today’s expert faculty member spotlight, we’re featuring one of our longest-standing members and facilitators, Teodora Gorski!

Teodora holds two bachelor’s degrees, one in International Business Administration and the other in Law, alongside a Master’s Degree in Project Management and a Diploma in Entrepreneurship and Venture Creation.

Her professional knowledge is further strengthened by the numerous professionalization courses she has attended and certification titles she has earned:

• The ATD Master Trainer Course and the Consulting Skills Certification;
• The Romanian National Authority of Qualifications Trainer Accreditation and the HR Manager Certification;
• The KPI Institute’s C-PI, C-KPI, C-EPM, or C-B courses.

She is currently in the process of obtaining her 9^th certificate, as part of the GRI Sustainability Reporting Process Course, in the Netherlands.

Given her penchant for business administration, it was no coincidence that Teodora’s first professional undertaking was Vice President of AIESEC’s Sibiu branch – an international youth-run NGO, managing the branch’s financial team. Under her tutelage, AIESEC won the National Prize for Best Projects, received 3 funding grants, saw 75% growth, participated in 3 international conferences, and implemented 10 national projects.

That being said, much like juggling 2 bachelor’s degrees at the same time, Teodora decided to manage 2 organizations at the same time. During her time at AIESEC, she also handled the financial management and organizational development of Diamond SA, a fiber optic interconnection solutions company.

In 2013, she took a greater interest in the minutiae of managing performance, performance indicators, and data analysis, which lead her to join The KPI Institute’s team, as an Integrated Technology and Business Analyst. During her first year on-board, she documented and researched over 150 KPIs.

At the start of 2014, she took on a new role, as an Organizational Development Specialist, which solidified her HR-related acumen. By the time we reached October that year, Teodora became the Managing Director for the MENA region – which she is her current position, as a culmination of her efforts, prowess, and expertise.

As an educator, she has delivered over 120 courses and workshops in the United Arab Emirates, Oman, Bahrain, Saudi Arabia, Qatar, Malaysia, Vietnam, Indonesia, the USA, Romania, Germany, and Slovakia, training over 1,500 attendees.

Given Mrs. Gorski’s eclectic professional background, it comes as no surprise that her courses revolved around a wide array of topics, from organizational performance management, employee performance management, and employee appraisal, to KPIs, the BSC, and strategy and leadership.

Up to this point, Teodora has provided advisory services and facilitated training sessions to the following clients:

• The United Arab Emirates: Abu Dhabi Retirement Pensions Fund, Dubai Electricity, and Water Authority, Dubai Ambulance, Dubai Municipality, Balmer Lawrie, Boehringer Ingelheim, Emirates Nuclear Energy Corporation, Al Falah Holding, Lloyd Register
• The Kingdom of Saudi Arabia: King Fahad Specialist Hospital, Advanced Electronics Company, Takamol, Al Moosa Specialist Hospital, Al Kifah Holding, Tamweel Al Oula, HubTech, Al Quwa, Port State Control Authority, Saudi Information Technology Company, SATORP (Saudi Aramco Total Refining and Petrochemical)
• Bahrain: Ministry of Education
• Oman: Oman LNG
• Qatar: Abdudllah Abdulghani & Bros
• Brunei: Brunei Investment Authority
• Malaysia: MCMC (Malaysian Communications and Multimedia Commission

As one of our most senior and experienced facilitators, Mrs. Gorski is in charge of delivering a broad selection of courses, as follows:

• Employee Performance Management Training Course
• Certified KPI Professional
• Certified KPI Practitioner
• Certified Performance Improvement Professional
• KPI Essentials
• KPI Performance Architecture
• Certified Employee Performance Management Professional
• Certified Performance Management Professional
• KPI Masterclass
• Certified Balanced Scorecard Management System Professional
• Applied Key Performance Indicators Training

If you’re interested in joining any of Teodora Gorski’s courses, feel free to access the following LINK, and browse through our list of certifications. We’re certain you’ll find something that matches your needs!

Companies only stay competitive if they can refresh themselves somehow. Whether that means making a new strategy, creating a new product, developing new services, or hiring new blood, something has to breathe in fresh air.

For us at The KPI Institute, we went with the final option – we decided it was time to expand our team of facilitators, both internally and externally, ensuring we can handle the demand for online learning that surged last year. This article is the first of many to come, in which we give you a glimpse of our roster so that you know who our faculty members are when you join any of our courses.

Ahmed Alzahrani – EMBA, Assoc. CIPD, MPM, HRPM, CBP-HRM, CBP-TOT, PMP, C-EPMP, SHRM-SCP, C-KPI Practitioner

In today’s article, we’ll be spotlighting a member of our external faculty of collaborators.

A systems engineer bachelor (King Fahad University) and a business administration master (King Abdulaziz University), Ahmed began his specialization in HR management by undergoing the Chartered Institute of Personnel and Development’s (CIPD) course, earning him the title of HR Practitioner.

However, his experience with management and KPIs began long before that, with his first professional forays, as a Quality Engineer Trainer at Siemens Ltd. and a Recruitment Manager at Saudi Binladin Group, where he amassed 11 years of experience in this role.

Once he began his studies, he became an HR Operations Manager, having held that position for 3 years, until he finished his master’s degree, which enabled him to advance as a Talent Acquisition Director in the same company, which is also his current position.

After picking up the mantle of Talent Acquisition Director, Ahmed’s foray into the world of HR unfolded in front of him, as over the course of 4 years, he attended over 60 HR-related courses.

Some of his most notable ones would be the following: Human Resources Project Manager – AAPM 2016, Master Project Manager – AAPM 2016, TOT – International Business Training Association (IBTA), HRM – International Business Training Association (IBTA), HR Practitioner – CIPD 2017, Certified KPI Professional – KPI Institute 2020, PMP – PMI 2020.

Having mastered his professional passion, it was only natural that Ahmed turned to teaching others the ways of his trade. As a result, he began facilitating courses and seminars on HR or employee performance-related topics. He has so far delivered over 30 courses with several providers, both on-site and online. Here are some of the most significant events he has either delivered or participated in:

• KPIs in HR – King Abdulaziz University (Trainer)
• HR Management – Princess Nora University (Trainer)
• Advanced Skills in HR – Princess Nora University (Trainer)
• KPIs in HR – Ministry of Health (Trainer)
• Career Path and Succession Planning – Ministry of Health (Trainer)
• Training Needs Analysis – Ministry of Health (Trainer)
• HR Management – King Abdulaziz University (Trainer)
• Job Analysis and Job Description – Ministry of Health (Trainer)
• Work Consciously (Seminar) – King Fahd University of Petroleum & Minerals (Speaker).
• Tips for Successful Employment (Seminar) – Effat University (Speaker).
• Work Consciously (Seminar) – Princess Nora University (Speaker).

For The KPI Institute, Ahmed Alzahrani will be one of the faculty members facilitating our C-KPI Professional course that is held in Arabic.

When he is not being a miracle worker in HR, our proficient talent acquisition director is also a writer in his free time, being an active contributor to the Maaal electronic newspaper.

If you want to see Ahmed in practice AND learn more about KPIs & how they interact with your organization’s strategy, goals, as well as how to get buy-in from your employees, sign up for any of our C-KPI Arabic-held courses and get ready for a one-of-a-kind learning experience!

Last year’s unfortunate turn of events certainly distanced us from one another, however, it did not manage to divide and conquer. Organizations around the globe managed to improvise, adapt, and overcome, turning a new page in their book.

Some channeled their energy into the online environment, either creating e-shops or simply delivering their services through the Internet. Others invested in delivery services and partnerships, ensuring their products reach consumers anywhere they may be.

For us, at The KPI Institute, this meant completely rehauling the way we deliver courses. We focused on building new foundations, new processes, new tasks, goals, and objectives. The end result was a roaring success, as even with the outside world being battered, people in the safety of their abode joined our courses left, right, and center.

In 2020, we registered some of the highest numbers attendance-wise, a fact for which we are grateful to our amazing participants and partners, who continued to focus on their professional development with even more poise and focus.

We’re back in (on-site) business!

However, there’s still something missing. We miss that genuine human connection you get with someone when you can work on a project face to face. There’s nothing like the feeling of joy you get when you’re together with a group of people who share your values, passion, drive, and interests. Therefore, in 2021, we’re relaunching our face-to-face, on-site certification courses, in Malaysia only, for the moment.

This decision came as a result of Malaysia experiencing less duress under the COVID-19 pandemic and relaxing its regulatory measures, allowing for greater engagement and interaction between individuals.

That being said, it goes without saying that we’ll take all the precautionary measures we have to for each course we organize, in order to ensure our participants are kept in utmost safety. When you join a TKI course, you have nothing to worry for, as we will take care of all aspects that pertain to personal safety and health.

So, without further ado, here’s the list of certification courses you will be able to sign up for:

• Certified KPI Professional and Practitioner (CPD eligible)
• Certified Strategy and Business Planning Professional (CPD eligible)
• Certified Balanced Scorecard Management System Professional
• Certified OKR Professional (CPD eligible)
• Certified Performance Management Professional (CPD eligible)
• Certified Employee Performance Management Professional (CPD eligible)
• Certified Innovation Performance Professional
• Certified Agile Strategy Execution Professional
• Certified Data Analysis Professional (CPD eligible)
• Certified Data Visualization Professional (CPD eligible)
• Certified Benchmarking Professional (CPD eligible)
• Certified Supplier Performance Professional
• Certified Performance Audit Professional (CPD eligible)

All of these Malaysia-based courses are 100% HRDF-deductible! Furthermore, by completing many of our courses, you will be able to earn 40 CPD credits, for your CPD record, per course!

Our face to face, on-site courses were always vibrant and full of energy. The level of emotion, passion, and dedication that people exhibited was wonderful. We’re hyped for this relaunch, and we hope you’ll be as well, bringing the same degree of enthusiasm and spirit that we know and love to see from every single one of you!

2020 was a wild ride. It was probably, barring 2008, the most rollercoaster year in the recent 20 years. Most organizations had to completely overhaul and rethink their strategies, operations, corporate culture, management style, logistics, and the way they interact with employees and customers alike. In recent history, this has been one of the most uniquely-challenging years for businesses and institutions.

Even for us, at The KPI Institute, 2020 proved to be quite an interesting experience, as we revamped our entire course offer, from the face-to-face format, to the live online format. However, this turned out to be a roaring success, given that we’ve had to organize additional sessions upon the already-planned ones, as participants kept coming in droves. This December alone we’ve scheduled over 4 extra sessions, on top of the 4 we already had planned!

Taking performance to a new level

In addition to all of this, we have added three new courses to our list of certifications – the Certified Agile Strategy Execution Professional, the Certified Strategy Development & Execution Professional, and the Certified Governance and Compliance Audit Professional.

CERTIFIED AGILE STRATEGY EXECUTION PROFESSIONAL

The Certified Agile Strategy Execution Professional course reflects on the best methodologies to leverage the benefits of deploying an integrated strategy and performance management framework within organizational settings.

CERTIFIED STRATEGY DEVELOPMENT & EXECUTION PROFESSIONAL

During this three-day course, participants will learn all there is about the strategic planning cycle, from development to execution, monitoring, and review, to building a strategic mind-frame.

CERTIFIED GOVERNANCE AND COMPLIANCE AUDIT PROFESSIONAL

This course is a great opportunity to access the best practices in the field of Governance & Compliance, and to gain the necessary knowledge & skills to diagnose and audit the maturity of such a system. Moreover, our course enables you to find the best solutions for your company to evolve beyond its current state and reach a higher maturity level.

We believe these new certifications are an exciting excursion into the world of auditing, governance, strategy crafting, and agile execution. While they are aimed primarily at advanced knowledge users, those who may not be the most proficient on these topics can still find valuable information, as we’ll look to facilitate an in-depth coverage of these subjects.

Therefore, even if you are not at peak knowledge performance, we’ll help you through these certification journeys, so that you’ll always feel a true sense of accomplishment upon graduating from one of our courses!

The full 2021 training calendar course offer

For those interested to see our full offer of learning experiences, here’s a brief rundown, as well as the calendar for the upcoming year:

CERTIFIED KPI PROFESSIONAL AND PRACTITIONER

This certification program is meant to improve your practical skills in working with KPIs and developing instruments like scorecards & dashboards. Participants will acquire a sound understanding of measuring KPIs, starting from the moment they are selected, until results are collected in performance reports.

Learn more about our C-KPIPP course here.

CERTIFIED OKR PROFESSIONAL

This five-day certification course teaches participants how to set and work with OKRs, and offers them the opportunity to get certified on their ability to deploy and use OKRs in accordance with The KPI Institute’s standards, developed through extensive research and practical knowledge in the field of Performance Management and Objective Setting.

Learn more about our C-OKR course here.

CERTIFIED STRATEGY AND BUSINESS PLANNING PROFESSIONAL

This certification course will help improve your business’s planning process and long-term organizational performance, through the use of strategic planning tools that will ultimately lead to smarter and quicker strategic decisions.

Learn more about our C-SBP course here.

CERTIFIED PERFORMANCE MANAGEMENT PROFESSIONAL

This certification course offers insights and best practices for improving the overall level of performance in different scenarios, from data analysis and reporting, decision-making, and initiative management, to building a comprehensive performance culture.

Learn more about our C-PM course here.

CERTIFIED EMPLOYEE PERFORMANCE MANAGEMENT PROFESSIONAL

Attendees will gain exposure to best practices and key concepts, learning how to establish and use objective criteria for performance evaluations, from the implementation, to the improvement and maintenance of the company’s employee performance management system.

Learn more about our C-EPM course here.

CERTIFIED BALANCED SCORECARD MANAGEMENT SYSTEM PROFESSIONAL

This certification course focuses on delivering all the information needed to fully comprehend the value & benefits of the Balanced Scorecard, as well as developing the necessary skills for its successful implementation in any company.

Learn more about our C-BSC course here.

CERTIFIED DATA ANALYSIS PROFESSIONAL

Attendants will understand through practical learning how to effectively collect, analyze and interpret data, by enabling managers & analysts to draw insights, from both quantitative and qualitative data, based on historical statistics and trend analysis.

Learn more about our C-DA course here.

CERTIFIED DATA VISUALIZATION PROFESSIONAL

This certification course represents an exclusive framework that provides insights on effective visual communication. This is done through a rigorous approach to creating visual representations of vast amounts of information, by way of using several standardization techniques and tailored data visualization tools.

Learn more about our C-DV course here.

CERTIFIED BENCHMARKING PROFESSIONAL

Benchmarking’s methodological uniqueness lies in the identification & analysis of the processes that lead to a superior company performance level, offering the opportunity to compare an organization’s performance against industry competitors.

Learn more about our C-B course here.

CERTIFIED SUPPLIER PERFORMANCE PROFESSIONAL

This certification course will develop participants’ skills in managing supplier performance and developing a strategic approach to procurement, by enabling the identification of performance gaps and implementing action agreements with suppliers.

Learn more about our C-SP course here.

CERTIFIED CUSTOMER SERVICE PERFORMANCE PROFESSIONAL

During this certification course, participants will not only understand the importance of and implementation phases for the Customer Service Excellence Standards, but they will be given the necessary tools to implement them internally and measure their impact externally.

Learn more about our C-CSP course here.

CERTIFIED PERFORMANCE SYSTEMS AUDIT PROFESSIONAL AND PRACTITIONER

This educational certification program presents a rigorous approach to diagnosing & auditing the maturity of a company’s performance architecture for 5 capabilities: strategic planning, performance measurement, performance management, performance culture, and employee performance management.

Learn more about our C-PA course here.

CERTIFIED INNOVATION PERFORMANCE PROFESSIONAL

This certification course provides an interactive practice-based learning environment, focused on best practices for developing and maintaining an innovation-oriented organizational culture, within organizations.

Learn more about our C-I course here.