In the constantly shifting business world, the demand for agility and innovation is constant. The Global Performance Audit (GPA) Unit, the strategy and performance assessment division established by The KPI Institute (TKI), persistently strives to help organizations like the Public Investment Fund (PIF) to identify their strengths, address weaknesses, and continuously improve their performance management systems through evidence-based evaluations and targeted recommendations.

PIF’s recent achievement of the highest recognition in strategy and performance management – Level 5: Optimized underscores their exceptional dedication to excellence and their proficiency in developing and sustaining a robust strategic framework. This accomplishment not only highlights the PIF’s impressive capabilities but also demonstrates the vital role that the GPA Unit plays in supporting organizations in reaching such esteemed levels of performance management and strategic excellence.

Join us as we celebrate the remarkable success of PIF. Watch the video above, provided by the GPA Unit, and explore their official YouTube channel for more insights and updates.

The GPA Unit is committed to delivering the most thorough performance management system maturity assessments and guiding businesses towards achieving their highest potential. For further information, please visit their official website: www.gpaunit.org

Around 67% of the world’s population, or 5.4 billion people, are now online, according to the International Telecommunication Union’s (ITU) report, “Facts and Figures 2023.” Apparently, the demand for high-speed Internet access is increasing, and the telecommunications industry should make sure that its infrastructure can handle the growing usage without compromising quality.

But beyond infrastructure upgrades, it is important that organizations can effectively sustain their systems to constantly meet their goals and maintain reliable service for customers. One approach to achieve this is the implementation of performance measurement systems. This will allow organizations to gather data on network efficiency, easily identify bottlenecks, make well-informed decisions regarding infrastructure investments, and most of all, deliver better customer service.

Providing leaders, professionals, and the broader business community with essential knowledge and resources, The KPI Institute (TKI) curates a collection of diverse learning materials and opportunities in strategy and performance management and adjacent fields every month. Some of these resources, while released years ago, remain highly relevant due to their timeless principles and adaptability to changing business dynamics as well as their enduring value and insights for today’s challenges.

This month, TKI is pleased to present comprehensive, research-based resources focusing on telecommunications.

Articles (FREE): Explore these featured articles from Performance Magazine: 

• $ Telecom subscriber acquisition cost
• % Call setup success rate (CSSR)
• Verizon Communications and the HR Balanced Scorecard
• Decision-Making: An Applied Case of Problem-Analysis and Solutions Finding

The Telecommunications KPI Dictionary: The key performance indicator (KPI) taxonomy used in this dictionary covers all major functions of the telecommunications industry, such as call center and telecommunications. The content covers establishing a robust workforce, improving people policies, practices, and systems, ensuring that the financial and operational telecom models meet their goals, and providing information on the quality of inbound and outbound calls.

Call Center Scorecard: This represents a catalogue of the KPIs used by the call center in order to manage and measure its strategic performance. The KPIs are grouped in the four traditional perspectives of the balanced scorecard, each containing objectives and KPIs that describe and assess the performance of the organization.

Call Center Performance Management System Toolkit: Featured here is a visual snapshot of the overall system for managing and measuring performance within the call center, including the system tools and processes and the connections between them.

Customer Service Call Center Dashboard: This is designed for managing and measuring performance of inbound call centers. The tool contains a repository of the most relevant and widely spread KPIs in the call center industry. While pre-populated with KPIs and other relevant data, this template can be customized for the specific needs of your organization. A Customer Service Call Center Dashboard Administrator Guide is also included with each purchase to make template customization an easy process.

Global Performance Audit Unit (GPA Unit), the strategy and performance audit division of The KPI Institute, is proud to announce that the Public Investment Fund (PIF) has successfully achieved the highest level of accreditation: Level 5: Optimized. This follows a comprehensive assessment of PIF’s strategy and performance management system.

“This prestigious recognition highlights PIF’s commitment to excellence in the field of strategy, performance measurement, and performance improvement, complementing and reinforcing PIF mission to support investment opportunities and drive economic transformation in Saudi Arabia. GPA Unit and The KPI Institute remain committed to unlocking organizational potential and empowering entities through rigorous research, expert insights, and innovative capabilities,” said Adrian Brudan, GM of GPA Unit and VP of The KPI Institute.

The accreditation acknowledges PIF’s exceptional performance in:

• Strategy Planning: Demonstrating a robust and coherent strategic framework that aligns organizational goals with operational execution.
• Performance Measurement: Implementing precise and comprehensive Key Performance Indicators that drive informed decision-making and accountability.
• Performance Improvement: Continuously enhancing processes and practices to achieve superior outcomes and foster a culture of excellence.

GPA Unit conducted the assessments using a comprehensive methodology based on its PMS Maturity Model framework. It involved detailed analysis on over 300 items that reflect industry best practices, designed to gauge the complexity of organizational capabilities in the strategy and performance management field.

PIF is a global investment powerhouse and the world’s most impactful investor, enabling the creation of new sectors and opportunities that will drive the economic development, diversification and transformation of Saudi Arabia and shape the future for the global economy. Actively investing over the long term to maximize sustainable returns, PIF has been the investment partner of choice for global opportunities. PIF’s stability has been recognized by international credit ratings agencies: PIF is rated A1 by Moody’s with a positive outlook and A+ by Fitch with a stable outlook.

PIF’s partnership with GPA Unit is part of PIF’s work in exploring new ways and new perspectives to allow it to carry out its mandate better. GPA Unit’s work assists PIF to allow analysis of where PIF can grow in its performance management practices.

The accomplishment is a testament to PIF’s promising strategy and robust performance management system, as well as the well-established practices that drive PIF’s success and its position as one of the largest and most impactful sovereign wealth funds. The acknowledgment complements and reinforces the recent recognition of PIF as the single most valuable brand among the world’s sovereign wealth funds.

The achievement was formally recognized during an award ceremony that took place in Riyadh on June 6, 2024. The event was hosted by Saad Alkroud, PIF Chief of Staff and General Secretary of the Board of Directors.

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About PIF

PIF is the investment engine driving economic transformation for Saudi Arabia and the world. With an ambitious program to deliver Vision 2030, PIF invests in projects, companies and partners to diversify the Saudi economy, stimulate growth in every major sector, and create new opportunities for investment and employment.

And as a global investor and catalyst of change, PIF actively partners with the most pioneering organizations across the world to accelerate their growth, and transfer the technology and knowledge needed to build industry ecosystems of the future.

Since 2017, PIF has established 94 companies and injects at least SAR 150 billion into the local economy each year. Through strategic investments and partnerships across the Saudi public and private sector, PIF is driving the transition to a more sustainable economy, and laying the foundations for local and international partners to invest in the economic and societal transformation of Saudi Arabia. 

For more information, visit the website at www.pif.gov.sa

About The KPI Institute and the GPA Unit

The KPI Institute (TKI) is a worldwide leader in performance management and KPIs training and certification. It operates research programs in 12 practice domains, disseminates industry insights through publications and knowledge platforms, and provides support in deploying those insights through training and advisory services.

The Global Performance Audit Unit (GPA Unit) is the strategy and performance audit division of The KPI Institute. Its purpose is to provide integrated strategy and performance assessment solutions through rigorous research, education and analysis.

Based on over 20 years of experience and a combination of academic and practitioner research in the field of strategy and performance, GPA Unit has developed a unique set of frameworks for assessing the maturity level of organizational performance management systems.

The concept and services of the GPA Unit are available worldwide, as it is supported by a dedicated online platform and a global network of collaborators, www.gpaunit.org

Contact details

For more information, please contact:

Adrian Brudan: General Manager EMEA, TKI

adrian.brudan@kpiinstitute.com | Contact Number: +40 721 233 084

According to the 2022 Big Data and AI Survey, 97% of participating organizations invest in data initiatives, yet only 26.5% report that they have created a data-driven organization. The great barrier lies within the difficulty of creating a data culture.

One of the main aspects of building a data culture is to foster data literacy among managers and executives. Such literacy includes the ability to read, work with, analyze and argue with data, understand analytical methods and techniques applied, and describe the use case of application and resulting business value.

Developing such capabilities is what the Certified Data Analysis Professional course of The KPI Institute is all about.

Course overview

The Certified Data Analysis Professional is the first level of the Data Analysis Program. It is a hands-on training course aimed at equipping professionals with the necessary concepts and tools to perform basic statistical and analytical reporting activities and generate value out of existing data. 

The course provides participants with the knowledge required for understanding distinct methods used in analyzing data and statistical interpretation of quantitative and qualitative data and becoming proficient in using key Microsoft Excel features. Participants can expect to reach the following learning objectives:

• Developing a hands-on, practical overview of data analysis and connected topics;
• Integrating statistical concepts and analysis tools that are widely used in corporate analytics environments;
• Analyzing examples of practical applications for statistical methods used in solving real-life business issues;
• Acquiring mastery of Microsoft Excel Data Analysis features by learning to use statistical techniques through practical examples.

Benefits and importance

By becoming a Certified Data Analysis Professional, you will harness the following benefits:

• • Obtaining the most relevant data, by setting up a customized data analysis process
  • Understanding the data analysis process, its methodology, and logical framework
  • Obtaining the necessary knowledge to analyze complex data and to interpret results
  • Improving the organization’s decision-making process, by gaining knowledge on data analysis and interpretation;
  • Receiving the management team’s buy-in, by sharing with them the utility of implementing a customized data analysis methodology in daily business activities;

• Obtaining 40 CPD credits to include in your CPD records for your professional body, institute, regulator or employer

Course structure and methodology

The course encompasses a three-stage educational process with an expected duration of 40 hours:

1. Pre-course stage: This stage ensures a seamless transition into the training program. Participants will assess their current skills, engage with their fellow participants through an interactive online forum, and lay the groundwork for a collaborative learning journey.
2. Core-course stage: Participants can choose between attending live online sessions or engaging in face-to-face interactions. They will engage in experiential learning and a high level of interactivity, complete their Individual Learning Maps, and undertake the certification exam.
3. After-course stage: Here, participants will engage in thought-provoking forum discussions and explore additional readings. They will be able to develop an actionable plan tailored to their organization’s needs.

Course syllabus

The core course comprises 14 modules that gradually build on theory towards application and start from basics to advanced.

1. Business understanding
2. Data collection
3. Data preparation
4. Data Exploration
5. Descriptive statistics
6. Sampling
7. Estimation of population
8. Hypothesis testing
9. Z-test and t-test
10. Analysis of variance
11. Chi-square tests
12. Simple linear regression
13. Multiple linear regression
14. Time series

Flexible learning options

The Certified Data Analysis Professional course is offered frequently in English and Arabic to accommodate everyone’s schedule and language preferences.

Certification and recognition

Upon completion, participants will receive the following certificates (soft copy):

• Certificate of Attendance: for course sessions participation
• Certificate of Completion: after fulfilling pre-course activities and passing the Certification Exam
• Certified Professional Diploma: upon successfully completing all three stages of the learning experience, as well as the full payment received by the contractor
• CPD Certificate of Attendance: provided once you achieve Professional Status

It’s time to cut through the data culture gap and transform your organization into a data-driven one. Enroll today and become a Certified Data Analysis Professional! 

Thirty-seven percent of ecommerce marketers worldwide use artificial intelligence (AI) for customer service and assistance, according to Qualtrics and Klaviyo’s February 2024 data. Meanwhile, Fortune reported that Amazon has recently laid off 100 customer service agents. In the US, a new Forrester study revealed that customer service performance declined across all three dimensions of customer service quality–effectiveness, ease, and emotion, and only 3% of companies are currently categorized as customer-obsessed, defined as prioritizing customers’ needs.

Collectively, these narratives suggest that there is a pressing need to reevaluate the customer service sector. However, customer service excellence requires more than simply embracing cutting-edge technologies and trends. Businesses must methodically examine and optimize their customer service operations and performance in order to identify and address true areas of need. This is where The KPI Institute (TKI) can help. 

Providing leaders, professionals, and the broader business community with essential knowledge and resources, TKI curates a collection of diverse learning materials and opportunities in strategy and performance management and adjacent fields every month. Some of these resources, while released years ago, remain highly relevant due to their timeless principles and adaptability to changing business dynamics as well as their enduring value and insights for today’s challenges.

This month, TKI is pleased to present comprehensive, research-based resources focusing on customer service.

Top 10 Customer Service Key Performance Indicators (FREE): Part of the Top 10 KPIs Series, this collection of posters provides an overview of how key performance indicators (KPIs) are measured in practice today, specifically in customer service. Some of the KPIs profiled in this poster are # Frequency of customer complaints, # Speed of answer, and % First contact resolution rate.

KPI of April: $ Customer Lifetime Value (FREE): Each KPI of the Month Infographic sheds light on a specific KPI by clarifying its terminology and addressing the most challenging aspects of using it in terms of profile, calculation, balanced scorecard focus, data profile, targets, and in-practice recommendations.

Webinar: “Tools and techniques for measuring customer satisfaction:” In order to discover what customers think about your company and what can be improved, you can now deploy a series of tools and techniques for measuring customer satisfaction. This webinar presents key techniques and guidelines to support you in assessing your customers’ satisfaction.

The Top 25 Customer Service KPIs – 2020 Extended Edition: The Top 25 Customer Service KPIs – 2020 Extended Edition report compiles the most popular 25 KPIs used by Customer Service divisions throughout 2016 and 2020. This report contains not only two pages of detailed documentation for each KPI, but also interesting articles on best practices in terms of KPI selection and documentation.

The Sales and Customer Service KPI Dictionary: This dictionary enlists the names and arithmetic rules for more than 220 KPIs and covers all major components of the sales and customer service departments. This material can be used in the early stages of implementing a performance management framework, in selecting and documenting KPIs, and improving an existing performance measurement system.

Customer Service Call Center Dashboard: This is a ready-to-use instrument for managing and measuring the performance of inbound call centers. It also contains a repository of the most relevant and widely spread KPIs in the call center industry.

Customer Service Performance Consulting Services: If your organization needs support in the implementation phase– for either a performance management system in customer service or other customer service processes or instruments– TKI’s specialists can provide you with consultation and references. We will make sure that the framework, which proves its efficiency in multiple organizations, is adjusted to the specific needs of your industry or area of expertise and will overcome the expected change rejection reactions of employees that are commonly experienced by most organizations.

The only constant in life is change. Yet, we are often surprised when change happens. In the realm of business and the workplace, new trends emerge every day. Hence, staying up-to-date is not only necessary today, it is a must! This means learning new concepts and practices that can help advance your knowledge and skills, which is crucial for staying competitive and effective in your work or business.

As we embark on the second half of 2024, now is the perfect time to explore how The KPI Institute (TKI) memberships can accelerate your journey to mastery of any field from the 12 practice domains TKI research programs cover, such as strategy and business planning, performance management, and data analysis

Whether you are a seasoned professional or just starting in your career, TKI memberships offer a gateway to a wealth of resources, insights, and networking opportunities tailored to enhance your expertise and drive organizational success. 

TKI provides four membership tiers, each tailored to meet the needs of different engagement levels and areas of interest with an annual membership fee that accommodates various budgets. Find out which membership package best fits your needs.

The KPI Institute Membership

This membership is TKI’s most basic package and ideal for a trial period, especially if you are new and want to test our services. This includes:

• Full access to all premium content in smartKPIs.com, including online guidance for exploring the TKI knowledge platforms
• Event discount of up to $100 off the early bird rate
• Two KPI dictionaries of your choice
• Two Top KPI reports of your choice
• Two Performance Management toolkits of your choice
• Two webinars of your choice
• Preview to research studies’ executive summaries

For further information, visit The KPI Institute Membership on the TKI Marketplace.

The KPI Institute Insight Membership

This tier includes most of what is in the basic package or TKI membership, but what sets this apart is that you have full access to all available resources in TKI platforms and an event discount for two or more participants’ rates.

• Full access to all premium content in smartKPIs.com, including phone guidance for exploring the TKI knowledge platforms: eight hours of video or phone advisory support from a TKI research analyst and another eight hours of support for a customized secondary research project on demand
• Training courses and conferences discount: $100 off when registered with another companion or more
• Full access to all available KPI dictionaries, Top KPI reports, Performance Management Toolkits, webinars, and Research Library resources

If this suits your preferences, you can read more and purchase the membership through the TKI Marketplace. 

The KPI Institute Insight Plus Membership

Providing exceptional value for your investment, this exclusive membership option includes complimentary access to one of TKI’s global training courses and performance events.

• One full certification course or conference of your choice: Live Online and Recorded Courses
• Full access to all premium content in smartKPIs.com, including online guidance for exploring the TKI knowledge platforms and four hours of support from a TKI research analyst
• Training courses and conferences discount: $100 off when registered with another companion or more
• Full access to all available KPI dictionaries, Top KPI reports, Performance Management Toolkits, webinars, and Research Library resources
• Participation in an exclusive private group accessible solely to members of The KPI Institute
• An electronic membership certificate showcasing dedication to professional excellence through continuous learning

If this matches what you are looking for, visit the TKI Marketplace.

The KPI Institute elearning Membership

This membership is similar to the TKI Insight Plus membership, but what sets it apart is access to six online pre-recorded courses of your choice throughout the year.

• Full access to all premium content in smartKPIs.com, including online guidance for exploring the TKI knowledge platforms  and four hours of support from a TKI research analyst
• Training courses and conferences discount: $100 off when registered with another companion or more
• Full access to all available KPI dictionaries, Top KPI reports, Performance Management Toolkits, webinars, and Research Library resources
• Participation in an exclusive private group accessible solely to members of The KPI Institute
• An electronic membership certificate showcasing dedication to professional excellence through continuous learning

If this aligns with your expectations, visit the TKI Marketplace for further information.

It is never too late to start on your learning journey and take charge of your professional development with TKI! Become a member today and empower yourself with the resources and opportunities to thrive in your career. For further questions or assistance, please reach out via email to sales at sales@smartKPIs.com or support at support@smartKPIs.com 

Performance Magazine has reported a remarkable 40% increase in downloads from 2023. Over the last decade, Performance Magazine has established itself as a reliable source for industry know-how, trends, and best practices in strategy, performance management, and data analytics. This milestone not only proves the publication’s long-standing dedication to providing high-quality information, but also demonstrates the growing demand for its insights among professionals worldwide.

In 2023, Performance Magazine rolled out editions centered on the public sector, data analytics, government, and sustainability. As always, the magazine featured industry leaders and top executives from major organizations, such as Eelco van der Enden of the Global Reporting Initiative and Madhur Mayank Sharma, Head of SAP’s AI Services & Accelerator team.

This year, Performance Magazine gave its readers back-to-back releases: the Employee Performance Edition and the Strategy Management Edition. The Employee Performance Edition discusses the role of diversity, equity, and inclusion (DEI) in talent management, democratizing strategy planning, implementing a hybrid performance management system, nurturing holistic performance management, and more. 

On the other hand, the Strategy Management Edition offers insights into practicing strategic leadership in disruptive times, empowering employees for effective change management, and ensuring data accuracy for informed decision-making. The next two editions of Performance Magazine for 2024 are about business excellence and the use of artificial intelligence (AI) in strategy and performance management.

Drawing on The KPI Institute’s (TKI) 20 years of experience in performance management, Performance Magazine provides its readers with prime resources, updates, interviews, case studies, expert recommendations, and global perspectives on strategy and performance management. Its first printed edition was launched in April 2015, with TKI’s CEO, Dr. Aurel Brudan, on the cover.

As the magazine gears up for its 10th anniversary next year, enjoy your free access to past editions of Performance Magazine on TKI Marketplace.

Have you ever wondered how some organizations consistently achieve exceptional performance while others struggle to keep up? What if there was a way to uncover the secrets behind their success and unlock the full potential of your organization? 

Course overview

The Certified Performance Management Systems Audit Professional equips participants with the knowledge and skills to conduct comprehensive performance audits by assessing the maturity level of Performance Management Systems that drive organizational excellence. The program embeds over 10 years of research in performance architecture development, employing maturity models for capability maturity levels diagnosis. This learning session presents a rigorous approach to diagnosing and auditing the maturity of performance architectures across five capabilities: 

• Strategic planning 
• Performance measurement
• Performance management 
• Performance culture
• Employee performance management

Benefits and importance

• By joining the global community of Performance Management System Audit, you gain access to a multitude of advantages, which include ensuring you have the right tools, processes, and people in the right place for your Performance Management System
• Identify the weaknesses of your current Performance Management Framework and learn how to shift from one maturity level to the next one.
• Maximize the added value generated by your Performance Management System by elevating current practices to best practices.
• Educate stakeholders to be oriented toward continuous learning and improvement.
• Assess your organization’s maturity level using the full audit methodology developed by The KPI Institute in collaboration with the GPA Unit.

Course structure and methodology

The course is structured into three stages, with an estimated duration of 40 hours:

1. Pre-course stage: This initial phase ensures a smooth transition into the training program. Participants will assess their current skills, interact with peers through an engaging online forum, and establish the foundation for a collaborative learning experience.
2. Core-course stage: During this stage, participants can opt for live online sessions or in-person interactions. They will actively participate in experiential learning, fostering a high level of interactivity. Additionally, they will complete their Individual Learning Maps and take the certification exam.
3. After-course stage: In this final phase, participants will participate in stimulating forum discussions and explore supplementary readings. They will have the opportunity to craft an actionable plan tailored to their organization’s specific needs.                                          

The Certified Performance Management Systems Audit Professional course also provides participants with a lot of meaningful resources like materials, samples, and toolkits (Desired State of Evolution, Strategy Map, Performance Scorecard, Performance Dashboard, Performance Healthogram, Initiatives Portfolio, Performance Management System Architecture, Monthly Performance Management Process, Employee Scorecard).

Course syllabus

The core course comprises nine learning modules:

1. The Role of the Performance Management Systems Audit
2. The Capabilities of an Integrated Performance Maturity Model Framework
3. Performance Management Maturity Assessment Methodology
4. Evidence-based Assessment
5. Perception-based Assessment
6. Interview-based Assessment
7. Data Interpretation
8. Audit Reports Consolidation
9. Audit Outputs

Flexible learning options

The course is regularly available in multiple languages, accommodating every participant’s schedule and language preferences.

Certification and recognition

Upon completion, participants will receive the following certificates (soft copy):

• Certificate of Attendance: for course session participation.
• Certificate of Completion: after fulfilling pre-course activities and passing the Certification Exam.
• Certified Professional Diploma: Upon successfully completing all three stages of the learning experience, as well as the full payment received by the contractor.
• CPD Certificate of Attendance: provided once you achieve Professional Status.

Seize the opportunity to unleash your organization’s potential through efficient performance management. Enroll today to become a Certified Performance Management Systems Audit Professional!

While key performance indicators (KPIs) have been around for a long time and are vital for tracking corporate, operational, and employee performance, some organizations still struggle to use them effectively up to these days. 

According to The KPI Institute’s State of Strategy Management Practice Global Report – 2023, 25% of the 346 respondents from private, government, and non-profit organizations expressed that aligning KPIs and targets across the organization continues to be their primary challenge. Moreover, 24% struggle with KPI selection, reflecting a 4% increase compared to results from 2022. When assessing their organizations’ proficiency in documenting KPIs, 47% of respondents rate their capabilities as high or better, but it is still important to note that 26% rate their documentation capabilities as low or lowest. Hence, 16% of them encounter difficulties in documenting KPIs.

To offer insights into the practical application of KPIs, The KPI Institute introduced a series of free infographics called KPI of the Month. Each infographic focuses on a particular KPI that provides explanations of terminology and addresses key challenges related to its use. The monthly infographics include profile, calculation, balanced scorecard focus, data profile, targets, and practical recommendations.

In case you missed the KPI of the Month from the first quarter of 2024, we’ve compiled the highlights to keep you informed and up-to-date:

KPI of January: $ Free cash flow (FCF) – This indicator “measures the amount of cash a company generates from its operations, after covering operating expenses and capital expenditures.” It aims to offer insights into a company’s financial well-being and ensure efficient cash management. One of its benefits is that it offers a focused evaluation of liquidity and solvency through exclusive attention to cash flow. To learn more about $ FCF, download the poster on the TKI Marketplace.

KPI of February: # Greenhouse gas emissions – This indicator’s purpose is to evaluate environmental pressures from greenhouse gas emissions. Specifically, it “measures the quantity of greenhouse gas emissions of country, industry,  or company expressed in metric tons of carbon dioxide equivalent (MtCO2e).” The greenhouse gas emissions have become a pressing issue that even the United Nations set ambitious net-zero goals, aiming for a 45% reduction in global greenhouse gas emissions by 2023 and achieving net-zero emissions worldwide by 2050. Learn how to utilize this indicator to align with your strategy for reducing emissions. Get the free infographic via TKI Marketplace.

KPI of March: % Critical positions filled – This indicator “measures the percentage of critical job positions that have been filled out of all available positions identified as critical within an organization.” The objective being measured by this indicator is the improvement of workforce planning for key positions. The % Critical positions filled helps organizations assess their capability to attract and retain suitable talent for critical job positions. But to utilize this KPI, identifying the critical positions within the organizations is important. To find out more about how you can apply this indicator in practice, grab a copy of the free poster from the TKI Marketplace. 

To amplify your KPI toolkit with a wealth of documented KPIs from various industries and functional areas, visit smartKPIs.com— the leading online platform for performance measurement knowledge integration and the world’s largest database featuring over 21,000 documented KPIs. 

The transformative shifts occurring today compel employees to recalibrate their thinking, embrace cutting-edge technologies, adapt behaviors, and operate in new environments. While these changes hold the promise of progress, they simultaneously introduce disruptions. 

Effective change management is a critical factor for organizational success in this dynamic scenario. Change management relies on strategic leadership, as highlighted in the Certified Agile Strategy Execution course offered by The KPI Institute (TKI). This program emphasizes the importance of shaping a strategic vision and guiding employees through essential actions for its realization. It involves anticipating change, maintaining flexibility, and empowering others to drive strategic change when needed. 

However, TKI’s State of Strategy Management Practice Global Report – 2023 reveals a stark reality in the business environment: 34% of professionals identify poor management of changes as a significant contributor to strategic failure. Meanwhile, on the employees’ side, the challenge of change fatigue emerges during transformation changes.

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This excerpt is from the cover story of Performance Magazine Issue No. 29, 2024 – Strategy Management Edition titled “Empowering employees for a new strategic vision and adaptability through change management.” To find out the factors that hinder employees’ performance and engagement when experiencing continuous change and how to cultivate a positive and adaptive organizational culture, download the free digital copy of the Performance Magazine on the TKI Marketplace. An additional printed copy is available and can be purchased via Amazon.