Between the 18th – 19th of November, 2019, the University of Padua, Italy, co-hosted in partnership with the Performance Management Association (PMA), the Performance Measurement and Management In Industry 4.0 Symposium. The KPI Institute was honoured to be invited and participate in the event, having been represented by Adrian Brudan, General Manager for the EMEA Region.

The symposium gathered scholars, consultants and practitioners from all over the globe, to focus their discussion, share their experiences and research findings on all of the upcoming industry challenges faced by the 21st century’s companies, as they delve deeper in what is known today as the Fourth Industrial Revolution.

For the past years, the business world has seen the rise of numerous new technological developments: Advanced Manufacturing, Additive Manufacturing, Augmented Reality, Big Data Analytics, Cloud, Cyber Security, Horizontal and Vertical integration, Industrial Internet of Things, Simulations. Organizations around the world are trying to keep up with these trends and it is becoming painstakingly clear that many are faltering in their performance measurement and management practices.

The KPI Institute, represented by Adrian Brudan, GM of the company and Ph.D. student at The West University, in Timisoara, contributed to the discussions with two research studies:

• Performance Management & Measurement Challenges at the Dawn of a New Technological (R)Evolution and
• Performance Management Maturity Model: Role for Improving Decision-Making in a Digitized World.

The first research study conducted by Adrian – Performance Management & Measurement Challenges at the Dawn of a New Technological (R)Evolution, features research carried out over a period of 5 years, with inputs received from participants that attended 199 certification programs in the field of performance management and measurement organized by The KPI Institute, in both open and in-house formats.

The programs were delivered in 48 cities, from 34 countries, on 6 continents. There were 3112 participants who took part in discussions which generated all of the data collected, representing 741 organizations, from 29 diverse industries, with an average of 16 participants per program/discussion.

The study’s central premise revolved around the main challenges that organizations highlight as being key underperformance factors when it comes to performance measurement & management. Each of these main factors represents a compilation of several sub-factors, which together end up resulting in an overarching issue for the company.

The findings reflect that organizations encounter as many challenges as per the number of categories of sub-clusters identified in the study, which led to the development of its main categories. The challenges reflect both technical issues with the concepts of KPI selection, standardization and activation, as well as more generic challenges that pertain to matters such as system deployment, maintenance and maturity due to lack of proper buy-in and nurturing of a performance-driven culture.

The second research study – Performance Management Maturity Model: Role for Improving Decision-Making in a Digitized World, focused on bringing to the fore all of the field-related research work and knowledge, gathered in the last 10 years, under the coordination of Adrian Brudan, GM of the Global Performance Audit Unit – GPA Unit, the strategy and performance audit division of The KPI Institute. Its purpose is to provide integrated strategy and performance management systems assessment solutions through rigorous research, education and analysis.

The GPA Unit developed the Performance Maturity Model Framework, in order to assess the complexity of an institution’s organizational capabilities. The framework relies on approximately 300 assessment parameters, grouped under 5 major areas of organizational performance improvement that reflect best practices in the field.

The Performance Measurement and Management In Industry 4.0 Symposium was a most insightful and inspiring experience. With each year, every new edition brings forth greater and more novel ideas, signaling that the way to deal with today’s recurrent performance challenges does have a one-size fits all solution, but multiple ways to reach the end goal. The symposium acts as a platform for establishing links between research groups with complementary activities, and an opportunity to share experiences with the business world.

We are honoured and proud to have been a part of this event and look forward to its future editions!

Raluca’s adventure started in Egypt, continued in Kuala Lumpur and at the end of it all, finished in Peru. Seeing companies that we have helped achieve realistic, measurable performance improvements is what motivates us to keep spreading best practices worldwide, keep carrying that banner and keep striving to improve the business world at large, one company at a time.On the 28^th of August, 2019, we held a short, 2-part training intervention in Lima, Peru, for a group of representatives from the Central Procurement and Technical Unit (CPTU), part of the Ministry of Planning in Bangladesh.

The first part of the intervention was mostly centered around creating a basic level of understanding and a clear picture of the most popular performance management concepts, ranging from Vision, Mission and Values to KPIs, Tasks and Milestones.

The second part focused on KPI Selection, according to a set of previously defined strategic objectives, because it’s not enough to define where you’d like to go, but also how you’d like to actively keep track of where you’re going, understanding how you will reach that destination.

Therefore, we went over several KPIs and allocated each and every one of them to their respective objectives, which were adapted for procurement in the public sector.

Fast forward after Egypt, Raluca landed in Kuala Lumpur, where a team of 20 delegates, part of Kuala Lumpur’s Ministry of Economy and Finance, dedicated to the Public Financial Management Reform Program, had the chance to explore The KPI Institute’s Performance Management training course, between the 12^th – 14^th of August, 2019. The training session included public sector examples, best practices and case studies.

During the 3-day session, there were a ton of interesting debates and discussions around the various elements covered in our course, however here is a quick top 3 of the most appreciated training sections:

• Performance management concepts: 13 popular concepts were differentiated; this section was particularly useful, as people tended to interpret matters in very different ways from the concepts;
• The Balanced Scorecard being the main tool to operate a PMS based on KPIs;
• Performance Management Simulation: collected data for KPIs results, compiled the performance scorecard, conducted the meeting to enable the decision-making process around KPI results and addressed initiatives to improve performance results, after which we documented the initiatives agreed upon during the meeting. WOW!

Our target during this learning experience in Kuala Lumpur was to ensure that all of the information shared with our attendees would provide them with meaningful methods of dealing with their daily challenges. We never aim to provide a theoretical response to a theoretical issue. Therefore, whenever we receive feedback like the following, it truly warms our hearts because we know we’re helping in making a difference:

• “These sessions are very useful and interesting because I can apply all of this information to my current job.”
• “I have gained a lot of input and experience from the “Performance Management” course, enough to be confident to apply at my work. Good course outline, straightforward and practical case studies and exercises.”

August has been a very active month for Raluca Vintilă, one of TKI’s most experienced management consultants. Engaging into Egypt, conducting consultations in Kuala Lumpur and then putting up a stellar performance in Peru, Raluca’s dedication to performance management and improving performance in general deserves a tremendous amount of respect and recognition.

The KPI Institute would not be the same without such exemplary individuals, carrying our banner forward, pushing companies to overcome challenges and become the best versions of themselves.

6^th training for Valeo Egypt in KPI Management

Raluca begun her adventure in Egypt, where she delivered the 6^th edition of our Certified KPI Professional training course, as an in-house session for Valeo Egypt. She’s become so accustomed to the environment and their team that oftentimes, she feels that she will most likely end up being part of Valeo’s team.

While most people attending had a lot of positive feedback, her favorite parts about this training were the following two sentiments:

• “This training has been mind-twister in Performance Measurement.”
• “This course is really great & an eye-opener on how to effectively visualize KPIs.”

A newly inserted part in this training edition was the review of Valeo’s KPIs, from the 2018 Integrated Report. The review has been conducted according to the standards of the Key Performance Indicators Management Framework v2.0.

Participants found highly attractive the Value Flow Analysis in the KPI Selection session. Moreover, one of the most appreciated Performance Management Tools used during the session and which are also part of the TKI Toolkit were the Scorecard and KPI Documentation Form.

Looking forward to checking what Valeo’s potential 7^th group finds most attractive in the Certified KPI Professional training course.

Between the 13^th – 15^th May and 28^th – 30^th August 2019, The KPI Institute has successfully organized two new editions of our worldwide renowned course – The Certified KPI Professional in Australia’s most vibrant city, Sydney.

Regarding the course itself, The Certified KPI Professional, C-KPI for short, brought a comprehensive new world of insights into how organizations can and should strive for a continuous optimization of their performance operation and performance management processes.

 “A fantastic and well-structured course, which really puts into perspective how to effectively set up KPIs for your organization. Very relevant, easily understood and very applicable to my field of work. It is highly recommended”. – Jane Rowe, ACT NoWaste, Transport Canberra & City Services

During the 3-day learning experience, the 13 attendees, as Performance Specialists, General Managers and Directors of several Australian-based organizations from the Utilities, Healthcare, Pharmaceuticals and Government Sector, had the opportunity of being guided by one of our foremost consultants, Andrea Minelli.

The attendees, via a combination of theoretical notions and hands-on-practice exercises and case studies, had the possibility to better understand and practice the following concepts:

• What is a Performance Management Framework and how to bring it to life;
• How to strategically select the relevant KPIs and why;
• How to implement best practices associated with the selection of relevant KPis;
• How to set realistic yet challenging targets;
• Ensuring the creation of a sound performance framework supporting a performance-oriented culture.

“The course is hands-on practice and extremely useful, with relevant topics and materials. It allowed us to find performance mistakes that we often do when we manage our departments or teams. Very impressed with the presenter, Andrea.” – Denis Nascimben, Sydney Water

Course Journal

This certification course has provided a solid theoretical and hands-on practical foundation on how to optimize all the tools that are part of the performance management system.

Day I

During the first day of the learning experience, participants have been exposed to several concepts associated with KPIs, the Performance Management Architecture and most importantly, building a proper Framework that will set up a sound foundation of the system per se.

Constructive comparisons were made between the performance management system currently implemented within the participants’ organization and the best practices found at an international level.

Day II

The second day featured a full-on hands-on approach, where participants worked in different groups and focused their efforts on understanding and applying best techniques associated with KPI selection and how to strategically align, KPIs and corporate objectives among all the organizational layers.

Understanding the behind-the-scenes of the KPIs selection process was a primary source of discussion among attendees.

Day III

As the final day approached, participants discussed about the importance of not only selecting KPIs, but also of implementing best practices in setting up realistic, yet challenging targets for each KPI.

A customized simulation was created in order for the participants to apply those practices in their own organizational contexts.

Overall, the course has offered participants, all in senior managerial positions, the chance to practice implementing some of the best practices found at a global level, within their own Performance Management System Frameworks.

“The KPI training course is exceptionally important for anyone who would like to know more about their business, how to set their objectives and, most importantly, how to achieve them. The facilitator delivered the message, easily but effectively, allowing us to understand the subject matter and above all, how to efficiently implement the knowledge gained. Highly recommended”. – Musawath Shams Zahedee, Radiant Pharmaceuticals

Want to know more about Performance Measurement and Management?

As performance is a continuous concern for organizations, do not hesitate to contact us and we will be more than pleased to assist you throughout your performance measurement and management journey!

If you are interested in improving the maturity of your performance measurement and management practices currently implemented in your organization, be sure to visit our training calendar and assess what best suits your learning requirements.

Among the key Business Benefits for attendees interested in  Performance Managements courses are:

• Improve the performance of your company by practicing a sound framework for KPI measurement;
• Obtain better business results by selecting the right KPIs to monitor for your company;
• Generate value from using KPIs by optimizing the data collection process.
• Implement best practices that lead to an organizational culture that is performance-oriented
• Ensure a robust alignment between the strategic objectives and the KPI measurement framework.

Otherwise, if a customized training course best suits your needs and time-frame and you would like to know more details about it, please do not hesitate to contact Andrea Minelli, directly at [email protected].

Wishing you best of performance!

The KPI Institute, the global leader in performance management and KPIs training and certification, is pleased to announce that Mogul Consulting, headquartered in Ulaanbaatar, has signed an agreement to be a Training Partner.

Mogul Consulting and Service provides business, IT and ERP consultancy services across a range of industries. Its portfolio includes over 100 successful projects carried out for international and local organizations such as Tavanbogd Group, Zag Group, APU trade, Xacbank, VisionFund, Sandvik and many others.

As a Training Partner, Mogul Consulting will gain further knowledge and tools in deploying and using KPIs in accordance with The KPI Institute’s Key Performance Indicators Management Framework, the main body of knowledge on the rigorous use of KPIs in organizations.

Selecting the most appropriate KPIs to monitor organizational performance, from data collection to reporting and decision making are important issues for every business. Mogul Consulting already has an impressive track record of helping clients manage business process and data collection using technology.

By partnering with The KPI Institute, organizations from Mongolia will get access to international best practices in performance management, in order to improve strategy execution, operations, and learn how to better use their data, in order to achieve their business goals.

“We help organizations excel in their markets as we implement the right IT products and businesses solutions. In addition, we provide them with full-scale training and support. Certified KPI Professional will add important value in selecting the most appropriate KPIs to measure their strategic goals” said Javkhlan Nergui, CEO, Mogul Consulting.

The KPI Institute Program brings product and service offerings within its Key Performance Indicators Management Framework to more than 50 countries from the Middle East, Latin America, Europe, and South-East Asia. These Partners provide growth and awareness of strategy execution, performance measurement, and management to clients through education, consulting and technology.

“This partnership will enable business leaders from Mongolia to adopt international best practices in performance management and improve performance at all organizational levels”, said Cosmin Chindris, Director–Global Partnerships at The KPI Institute.

The KPI Institute Partners commit a significant team of professionals to building a performance measurement and management practice and must have credibility in their region, strong client bases, and deep performance management training and consulting expertise.

This partnership between The KPI Institute and Mogul Consulting and Service debuts with the launch of the first Certified KPI Professional course in Ulaanbaatar, scheduled for the 18th to 20th of November, 2019.

About Mogul Consulting and Service

Mogul Consulting was established in 2016 as a subsidiary of IT ZONE, the leading provider of IT services in Mongolia. Mogul’s mission is to help our clients improve their performance and build their success with the help of technology. We offer business and IT consultancy services.

For more information, visit Mogul Consulting’s website: http://mogulconsulting.mn/

About the KPI Institute

The KPI Institute is a leading global research institute specialized in business performance. It operates research programs in 12 practice domains, ranging from strategy and KPIs to employee performance, and from customer service to innovation performance. Insights are disseminated through a variety of publications, subscriptions services, and through a knowledge platform available to registered members. Support in deploying these insights in practice is offered through training and advisory services.

For more information visit The KPI Institute website – http://partnership.kpiinstitute.org/

Contacts:

The KPI Institute:

Cosmin Chindris

Email: [email protected]

Or

Mogul Consulting and Service:

Chingerel Balchinpurev

Email: [email protected]

Tel: 976-99027699

It has been 15 years since The KPI Institute first began its mission of providing integrated performance solutions, through research, educational programs and consultancy services. Over the course of a decade and a half, we’ve helped companies all around the world. (more…)

The dissemination of best practices in the field of Performance Measurement and Management continue with a new successful edition of our renowned course – The Certified KPI Professional in another promising market of the Asia-Pacific Region. The KPI Institute, in partnership with ECADEMY, hosted the C-KPI course in Bangladesh’s business centre and capital, Dhaka, between the 1^st – 3^rd August, 2019.ECADEMY is a Dhaka-based, training venture of JSN SMARTNET which is a wholly owned subsidiary of Jalal Ahmed Group of Companies offering high quality IT, Project Management, Data Analytics and Soft Skill’s training and education services maintaining leading international standard within the country.

Regarding the course itself, the Certified KPI Professional – C-KPI for short, brought a comprehensive new world of insights into how businesses can and should strive for a continuous optimization of their performance operation and performance management processes.

During the 3-day learning experience, top ranking executives of several organizations from the Telecommunication, Textile and Furniture industries, had the opportunity of being guided by one of our foremost consultants, Andrea Minelli.

The attendees, via a combination of theoretical notions and hands-on-practice exercises and case studies, had the possibility to better understand and practice concepts that are applicable in the current Bangladeshi corporate contexts, such as:

• How to strategically select the relevant KPIs;
• How to align strategic objectives and KPIs among different organizational layers;
• How to benefit from a sound Performance Management Architecture and Framework;
• How to build a sound data gathering and data reporting Framework.

Course Journal

This certification course has provided a solid theoretical and hands-on-practice foundation on how to optimize all the tools that are part of the performance management system.

Day I

During the first day of the learning experience, participants have been exposed to several concepts associated with KPIs and the Performance Management Architecture. Most importantly, they learnt the steps to building a proper framework that will set up a sound foundation for the system.

Constructive comparisons were carried out, between the performance management system currently implemented within the participants’ organization and some of the best practices around the world.

Day II

On the second day, we took a practical approach when it came to one of the most important phases of a Performance Management System’s implementation, which is the selection and alignment among organizational layers of KPIs and Strategic Objectives. Understanding the behind-the-scenes of the KPI selection process was a great source of discussion among the attendees.

Day III

As the final day approached, participants talked about the importance of not only selecting KPIs, but of also implementing best practices in setting up realistic, yet challenging targets for each KPI. Therefore, we put together a customized simulation, in order for the participants to apply those practices in their own organizational context.

The final session ended with a thorough discussion around the alignment of individual KPIs with corporate objectives, and being able to measure the contribution that each division head will have to achieve in order to meet the aforementioned objectives.

Overall, the course has taught the participants, all in managerial positions, how to implement some of the best practices in the industry, within their own Performance Management System Framework.

Want to know more about Performance Measurement and Management?

As performance is a continuous concern for organizations, do not hesitate to contact us and we will be more than pleased to assist you throughout your performance measurement and management journey!

If you are interested in measuring & improving the performance of your company, be sure to check out The KPI Institute or ECADEMY’s website from time to time, for more details on upcoming performance measurement and management courses.

Among the key Business Benefits for attendees interested in the C-KPI course are:

• Improve the performance of your company by practicing a sound framework for KPI measurement;
• Obtain better business results by selecting the right KPIs to monitor for your company;
• Generate value from using KPIs by optimizing the data collection process.
• Implement best practices that lead to an organizational culture that is performance-oriented

Otherwise, if a customized training course best suits your needs and you would like to know more details about it, please do not hesitate to contact Andrea Minelli directly at, [email protected].

Wishing you best of performance!

Since the OKRs methodology is the new trend in goal management, we are trying to expand our related learning services and products where the market demands. Last month, during 20^th-22^nd, we reached Bangkok, through our Senior Management Consultant, Alina Miertoiu.Most of the participants came from the consultancy and entrepreneurship or HR fields, and were eager to learn the secrets of a successful OKR implementation strategy in different organizational contexts, from a practical point of view. We strive to deliver practical and hands-on material, so a big part of this course focused on debriefing several exercises designed to simulate every step of the OKR implementation process.

Similar to our other Certified OKR Professional courses, all of the participants were very interested in how to link OKRs with compensation and bonuses, which was a recurring discussion topic during the three-day learning experience.

Course journal

While the topics and agenda stay roughly the same for most of our OKR courses, each delivery represents a unique experience. Here is the story behind our course adventure in Bangkok.

Day I

Just as it is with any first day, this one started off by introducing the company and the facilitator, being followed up by a short self-presentation from each participant, which included their expectations and interests in the topics at hand. After that, we started discussing about OKRs, what they are, how they are different and their benefits. The highlight of the day were the exercises based on hybrid systems comprised from KPIs and OKRs.

Day II

The second day started off with an overview and recap of the first day, however the most interesting part was when we began simulating OKRs setting and alignment. Participants received a case study and each one of them was assigned a certain position in the company.

The main task was to go through all the steps of an OKR-setting process and ensure alignment between all the levels. Participants showed a lot of involvement and considered the exercise to highly engaging, given the fact that it presented them with hands-on experience, even though it was based on a case study.

Day III

During last day of the course, we continued with the case study from the prior day, followed by an OKRs review exercise, in order to help participants understand the OKRs review process as well as prepare them for this type of activity. We discussed several issues which can appear during the OKRs review process, such as employees’ lack of satisfaction or involvement – and the way we should address them.

We’d like to congratulate all of the participants for their drive and involvement, as well as for their energy during the course and we hope that in future we can see you at our next course and write even more amazing stories.

Sign-ups and registration!

As performance is a constant preoccupation, we would be more than happy to assist you throughout your performance journey!

If you enjoyed reading our course journal and feel that this learning environment would be suitable for your needs, why not visit our training calendar and check what best suits your learning needs?

If you’re someone that does not have a lot of time on their hands, to go to a course in person, we also have online training courses that align well with Performance Management topics:

• Certified Performance Management Professional
• Certified KPI Professional

Otherwise, if the opportunity of customized training courses is of interest to you or you’d like to know more information, contact Alina Miertoiu directly, at [email protected].

Another month has passed and another Certified OKR Professional training course in Kuala Lumpur was facilitated by our Senior Consultant, Alina Miertoiu. As per usual, we would like to share with you our experience and the unique story of this course. Every course is different, but what makes it special are the people who join it, their expectations, their involvement and their enthusiasm.

We particularly enjoyed organizing this course and welcoming our participants from different industries, such as consulting, higher education, IT or Utilities, during the 15^th-18^th of July. The learning experience was based mostly on discussions and debriefing different activities, since most of our participants were practitioners in the field of OKRs.

Regarding expectations, participants shared that they were interested in the overall process of OKRs implementation and what makes OKRs different than other performance management systems.

One other main discussion topic when it comes to OKRs is compensation, more specifically how to reward employees when the theory says you should not link OKRs with rewards.

Course journal  

During all three days, the participants were full of energy and throughout the entire course the learning process was based mostly on discussions and practical exercises, since all attendees were really interested in the subject and very active.

Day I

During the first day, we began with the already familiar introduction and was a bit more theoretical, to ensure that everyone has the same understanding and that similar terminology is used. The difference between OKRs and other systems, especially KPIs based systems, were discussed to great lengths and a lot of practical knowledge was shared by all the attendees.

Day II

The second day was mostly focused on OKRs setting and aligning. Participants simulated a governmental entity, which implemented the OKRs system and each one received a certain role within the Government. The exercise started with long-term objectives setting for the organization and followed all the steps down to OKRs setting for all employees.

Day III

The most exciting part of the third day was a review process simulating the different moments within a quarter, with the facilitator being the employee whose OKRs were reviewed and the participants her managers. Once again, the facilitator tried to challenge the participants and played the role of a “bad cop”. At the end the course, there was a short review session and then the certification exam.

A special thanks from us at The KPI Institute to our amazing participants who were filled with enthusiasm and curiosity, as well as with the desire to learn from the group and share their experiences.

Sign-ups and registration!

As performance is a constant preoccupation, we would be more than happy to assist you throughout your performance journey!

If you enjoyed reading our course journal and feel that this learning environment would be suitable for your needs, why not visit our training calendar and check what best suits your learning needs?

• Certified OKR Professional
• Certified Performance Management Professional
• Certified KPI Professional

If you’re someone that does not have a lot of time on their hands, to go to a course in person, we also have online training courses that align well with Performance Management topics:

Otherwise, if the opportunity of customized training courses is of interest to you or you’d like to know more information, contact Alina Miertoiu directly, at [email protected].