Looking ahead to 2025, The KPI Institute (TKI) is set to deliver its top-notch training programs to professionals and organizations around the globe. These courses offer the latest insights, practical tools, and actionable solutions to excel in strategy and performance management, as well as address modern business challenges in areas like artificial intelligence, data analysis, customer service, and more.

For over 20 years, TKI has been a trailblazer in performance management research and education, with over 400 publications to its name. Its 2025 course lineup includes Live-Online Global Certifications and face-to-face training in Dubai, Southeast Asia, the Kingdom of Saudi Arabia, the Middle East and North Africa, and the United Kingdom. TKI enhances learning with resources like toolkits, templates, case studies, and real-world examples from successful global enterprises.

This year’s lineup features coveted certifications such as Certified KPI Professional and Practitioner and Certified Strategy and Business Planning Professional. Participants in the KPI Professional course will learn to navigate and resolve performance measurement challenges. On the other hand, the Certified Strategy and Business Planning Professional program provides knowledge and tools to improve an organization’s business planning process and long-term performance, leading to smarter and faster strategic decisions.

Contemporary courses, including the AI Enablement Professional, OKR Professional, and Certified Data Analysis Professional, are becoming popular among those aiming to meet modern corporate needs. The AI Enablement program, with a focus on natural language processing (NLP) tools and practical applications, empowers individuals to leverage AI to streamline tasks, save time, and advance work quality. The OKR Professional course teaches participants how to set and work with OKRs, while the Certified Data Analysis course enables them to effectively collect, analyze, and interpret data.

TKI is also offering customized live online group training programs that present a perfect blend of research, best-practice, and best-in-class instructional design paired with next-generation online technology. These learning programs are accessible anytime and anywhere and ready to support organizations of all sizes, providing their employees with development opportunities in an efficient, impactful, and cost-effective way.

Built on rigorous research, industry standards, and expert leadership, TKI has trained over 33,936 individuals across 60 countries as of November 2024. Whether you’re advancing your career, exploring new paths, or keeping your organization competitive, TKI has the right opportunities for you. Discover the full training schedule for live online and face-to-face classes in 2025 and see for yourself:

Live Online Calendar:

https://kpiinstitute.org/Live_Online_Training_Courses_2025_Calendar_a.pdf

Face to face Calendar Dubai:

https://kpiinstitute.org/Dubai_Training_Courses_2025_Calendar.pdf

Face to face Calendar KSA:

https://kpiinstitute.org/KSA_Training_Courses_2025_Calendar.pdf

Face to face Calendar SEA:

https://kpiinstitute.org/SEA_Training_Courses_2025_Calendar.pdf

Face to face Calendar MENA (Dubai + KSA):

https://kpiinstitute.org/MENA_Training_Courses_2025_Calendar.pdf

Face to face Calendar UK  ( London ):

https://kpiinstitute.org/UK_Training_Courses_2025_Calendar.pdf

As we bid farewell to an eventful 2024, The KPI Institute (TKI) proudly reflects on a year marked by remarkable accomplishments and milestones. From groundbreaking initiatives to impactful collaborations, 2024 has been a testament to TKI’s dedication to providing professionals worldwide with the expertise and capabilities needed to thrive in today’s ever-changing business environment. Let’s take a moment to look back at some of the achievements that shaped 2024, and celebrate the hard work and dedication of TKI’s teams.

Celebrating two decades in business and a thriving Community

TKI celebrated its 20 years of innovation, growth, and impact. Founded in 2004 by Dr. Aurel Brudan, TKI has evolved from a pioneer in strategy and performance management into a diversified ecosystem driving progress across business and society. Highlights include creating the world’s largest KPI database and launching enterprises that offer solutions across various sectors, setting benchmarks in knowledge and innovation.

Building on this legacy, TKI has achieved another remarkable milestone by fostering an online community of over 70,000 social media followers and more than 60,000 LinkedIn group members. This growth reflects a strong commitment to enhancing networking connections, which are crucial for driving knowledge-sharing and collaboration.

Empowering growth through consulting, training, and partnerships

In addition to its continued success in community engagement, The KPI Institute (TKI) has made significant strides in consulting, training, and research in 2024, forging numerous partnerships with esteemed organizations worldwide. This year alone, TKI trained 6,787 professionals through its face-to-face training sessions and live-online webinars, bringing its total global reach to 27,382 individuals across 60 countries and further solidifying its role as a leader in empowering professionals and driving organizational growth.

As a trusted advisor to organizations worldwide, TKI made valuable collaborations through its consulting and training services, helping clients integrate advanced performance management strategies and solutions that drive sustainable growth.  

In early 2024, the Global Performance Audit (GPA) Unit, the division at The KPI Institute (TKI) that specializes in strategy and performance management audits, delivered significant milestones through comprehensive maturity assessments for various organizations in Saudi Arabia. One such evaluation was conducted for the Zakat, Tax, and Customs Authority (ZATCA), which achieved a maturity level of “IV – Integrated” on a five-level scale. This distinction highlighted ZATCA’s advanced capabilities in strategic planning, corporate reporting, and performance improvement. [Read the full story HERE]

During the same period, the GPA Unit completed a detailed performance management system maturity assessment for the Saudi Commission for Health Specialties (SCFHS). This review analyzed five critical organizational capabilities: strategic planning, performance measurement, performance improvement, performance culture, and employee performance management, marking SCFHS’s ongoing commitment to excellence. [Checkout the full article HERE]

The Public Investment Fund (PIF) also partnered with TKI, successfully attaining the highest level of accreditation, “Level V: Optimized,” after a rigorous evaluation of its strategy and performance management system. This achievement exemplified PIF’s exemplary operational sophistication and alignment with best practices. [Read the full article HERE]

Similarly, the General Secretariat of Zakat, Tax, and Customs Committees (GSTC) was awarded Maturity Level “IV – Integrated” following a thorough assessment by the GPA Unit. This recognition underscored GSTC’s remarkable progress in strategic planning and performance measurement practices. [Checkout the full story HERE]

Through these tailored services—including strategic planning, KPI development, and performance measurement—TKI continues to empower organizations to navigate the complexities of today’s dynamic business environment, driving impactful results and fostering sustained growth.

Research and publications

Furthermore, TKI’s research efforts continued to set industry standards in 2024. The institute published groundbreaking reports offering actionable insights into critical business areas such as employee performance, strategy execution, and business excellence. In addition to regular series like KPI of the Month, Top 10 KPIs, and KPIs for Functional Areas, the Top 25 KPIs series made a comeback in 2024.

This comprehensive collection highlighted the 25 most widely used Key Performance Indicators (KPIs) in various functional areas. The selections were based on viewership data from smartKPIs.com, covering the period from January 2023 to April 2024. This edition reflects current trends and preferences in performance measurement, solidifying TKI’s role as a leader in the field. 

Another notable achievement was the release of the Government Services Index (GSI) 2024 report and the State of Strategy Management Practice – 2024 MENA Region report. The GSI serves as a comprehensive benchmark for assessing and measuring government performance, while the State of Report provides insights from leaders of top organizations alongside expert guidance on developing more efficient organizational systems for strategic planning, performance measurement, and execution. 

Based on the findings of the State of Strategy Management Practice 2024 report, TKI hosted an engaging webinar that brought together industry professionals to discuss the key takeaways and actionable recommendations. This event not only enhanced the report’s impact but also fostered meaningful dialogue on advancing strategy management practices. [Read the webinar highlights HERE or watch the full webinar on YouTube]

In 2024, the Publications team also made significant strides in advancing TKI’s mission. Aside from providing editing support to other departments and entities within TKI’s ecosystem, and producing regular content and monthly newsletters on two websites: kpiinstitute.org and performancemagazine.org, the team’s significant achievement was the release of four print editions of Performance Magazine in 2024, which covered themes of employee performance, strategy management, government performance, and business excellence. These editions featured insights from industry experts, practical frameworks, real-world case studies, and actionable recommendations, offering professionals a comprehensive understanding of performance management and excellence across diverse sectors.

Additionally, the team began revamping the Performance Magazine website. This improved platform promises a seamless, user-friendly experience, enriched with innovative features, the latest trends, and fresh perspectives on performance excellence. The new website will be launched soon!

In 2025, The KPI Institute is looking forward to the exciting opportunities ahead. There’s so much more in store as TKI continues its journey of growth, excellence, and innovation. Stay tuned for what’s coming next, and do not forget to follow TKI on LinkedIn for updates!

Editor’s Note: This article is authored by Islam Salahuddin, a Business Research Analyst, and Len, the Chief Editor at The KPI Institute and originally published in the 25th printed edition of PERFORMANCE Magazine.

The KPI Institute achieved another year of record-breaking success in 2022, with 5,553 individuals participating in 336 course deliveries. This marks the seventh consecutive year of growth for the global research organization dedicated to setting standards in strategy and performance management-related professions. Compared to 2016, the number of participants in The KPI Institute’s Premium Certifications grew fivefold, up from 898.

With 19 years of experience providing performance solutions, The KPI Institute has successfully trained thousands of professionals in strategy and performance management-related disciplines with the support of its 40 partner organizations worldwide. The organization offers a variety of course delivery options, including virtual classrooms, face-to-face groups, and self-paced eLearning classes.

Live online courses remain the most popular delivery method, chosen by 3,664 participants. This trend has continued for the third year in a row since the launch of live online courses in 2020, far surpassing the number of participants who opted for in-person sessions, totaling 1,889. 

“We are thrilled to report another year of exceptional growth. This success can be attributed, in part, to the organization’s expansion of course offerings. With this, we remain committed to providing top-quality training and insights through our research programs and publications. In addition, I would like to thank our partner organizations that are contributing to fulfilling our vision,” Cristina Mihăiloaie, business unit manager of The KPI Institute’s Research Division, said.

The courses offered by The KPI Institute are designed to enable professionals and organizations to adapt and succeed in today’s business environment. Some of the certifications are Certified KPI Professional and Practitioner, Certified Strategy and Business Planning Professional, and Certified Performance Management Systems Audit Professional. 

Check our partner organizations here, or apply to become a partner organization of The KPI Institute.

The KPI Institute (TKI) capped off  2021 with numerous feats. From welcoming more participants to revenue growth to signing new partnerships, take a look back at how the organization navigated changes and chased success throughout the year.

Here are the 10 highlights reflecting our steadfast drive for progress:

1. New courses: TKI launched the Agile Strategy Execution, Certified Performance Audit Professional, and Executive Education Program  as a response to
2. A growing online community: Smartkpis.com, the world’s biggest database of documented KPIs, attracted over 2000 new subscribers and members.
3. Unparalleled KPI research: With more than 17 years of experience in the field, The KPI Institute remains a valuable source of the most popular KPIs in various industries and functional areas. You can learn more about them by downloading the Top KPIs reports and KPIs of the Month infographics.
4. Trusted by Major Organizations: TKI provided consulting services for the National Grid (KSA), Andes Petroleum (Ecuador), Power International Holding (PIH) – 14 Entities, Solutions by STC, Islamic Development Bank, Program for Health Assurance and Purchasing, Sharquia Development Authority (KSA), and Al Nahdi Family Office.
   
5. Expanding organizational structure: The company saw a 64% increase in the number of employees this year compared to 2020.
6. Nurturing a multicultural environment: As a global research institute, the TKI ecosystem is composed of skilled professionals, specialists, and consultants with different cultural backgrounds. Its employees and collaborators come from Romania, Indonesia, Jordan, Lebanon, Australia, Egypt, Malaysia, Philippines, India, Mauritius, Nigeria, Greece, Italia, Turkey, and Vietnam.
7. High-quality training sessions: TKI recorded a 121% increase in the number of training courses organized in 2021 compared to 2020.
8. Most coveted certifications: The certification program with the highest number of participants in 2021 was the KPI Certified Professional and Practitioner, followed by the Strategy and Business Planning Professional Certification. The Balanced Scorecard Management System Professional Certification, the Certified Performance Management Professional and Practitioner Certifications, and the Certified OKR Professional also made it to the Top 5.
9. Significant partnerships sealed: Three new partners strengthened the presence of TKI in different markets. Thanks to Strategic KPI from Tunisia, Enroute International Limited from Bangladesh, and Third Sector Center for Training and Management Consultancy Saudi Arabia.
10. Attracting audiences worldwide: The number of course participants during open training sessions in 2021 rose by 82% compared to 2020.

Join us this year in conquering new heights and empowering the world to achieve exceptional performance.

• Explore our Performance Management Training Calendar 2022.
• Get the latest resources on strategy and performance management.
• Enjoy free access to intelligent analysis and comprehensive discussions on Performance Magazine.
• Let our experts guide you in achieving success through our consulting services.

If you don’t find what you’re looking for above, email us at [email protected] or call at T: +61 3 9028 2223 / M: +61 4 2456 8088.

Committed to helping organizations stay ahead of the curve, The KPI Institute has released its Performance Management Training Calendar for 2022. It features the most popular live-online courses designed for professionals who want to discover their untapped potential, root out business challenges, and take their performance to the next level.

“Virtual training opportunities are growing by leaps and bounds. Choosing the right course provider is a make or break factor for professionals who want to make smart investments in learning and achieve results,” said Roxana Barb, Head of Educational Programs at The KPI Institute.

“Our over 17 years of experience in the field of KPI research and the unparalleled credentials of our facilitators in strategy and performance management serve as the backbone of the professionalization roadmap of our course participants. Our mission has always been to help them become experts in their fields,” she added.

Each performance management training course is a blend of research-based lessons, structured knowledge, practical insights from highly experienced facilitators, industry perspectives, and solutions tailored to real-world situations. Participants can enjoy extensive access to learning resources, toolkits and frameworks, consultancy, and networks of professionals and experts in their respective fields.

• CERTIFIED KPI PROFESSIONAL AND PRACTITIONER LIVE-ONLINE CERTIFICATION – This program is meant to improve the practical skills in working with KPIs and developing instruments like scorecards and dashboards. Participants will acquire a sound framework to measure KPIs, starting from the moment they are selected, until results are collected in performance reports.
• CERTIFIED OKR PROFESSIONAL LIVE-ONLINE CERTIFICATION – This course teaches participants how to set and work with OKRs and offers them the opportunity to get certified on the ability to deploy and use OKRs in accordance with The KPI Institute’s standards, developed through extensive research and practical knowledge in the field of Performance Management and Objective Setting.
• CERTIFIED STRATEGY AND BUSINESS PLANNING PROFESSIONAL LIVE-ONLINE CERTIFICATION – The course will help improve an organization’s business planning process and long-term organizational performance, through the use of strategic planning tools that will ultimately lead to smarter and quicker strategic decisions.
• CERTIFIED PERFORMANCE MANAGEMENT PROFESSIONAL LIVE-ONLINE CERTIFICATION – This course offers insights and best practices for improving performance in different scenarios, from data analysis and reporting, decision making and initiative
  management, to building a performance culture.
• CERTIFIED PERFORMANCE MANAGEMENT SYSTEMS AUDIT PROFESSIONAL LIVE-ONLINE CERTIFICATION – This educational program presents a rigorous approach to diagnosing and auditing the maturity of performance architectures across 5 capabilities: strategic planning, performance measurement, performance management, performance culture, and employee performance management.
• CERTIFIED EMPLOYEE PERFORMANCE MANAGEMENT PROFESSIONAL LIVE-ONLINE CERTIFICATION – Attendees will gain exposure to best practices and key concepts, and will learn how to establish and use criteria for performance evaluations, from the implementation stage, to the improvement and maintenance of the company’s employee performance management system.
• CERTIFIED DATA ANALYSIS PROFESSIONAL LIVE-ONLINE CERTIFICATION – Attendants will understand through practical learning how to effectively collect, analyze, and interpret data by enabling managers/analysts to draw insights from both
  quantitative and qualitative data, based on historical statistics and trend analysis.
• CERTIFIED DATA VISUALIZATION PROFESSIONAL LIVE-ONLINE CERTIFICATION – An exclusive framework that provides insights on effective visual communication, through a rigorous approach to creating visual representations of vast information,
  techniques of standardization, and tailored data visualization tools.
• CERTIFIED BENCHMARKING PROFESSIONAL LIVE-ONLINE CERTIFICATION – Benchmarking’s methodological uniqueness is represented by the identification and analysis of the processes that lead to a company achieving superior performance,
  offering the opportunity to compare an organization’s performance against industry competitors.
• CERTIFIED GOVERNANCE & COMPLIANCE AUDIT PROFESSIONAL LIVE-ONLINE CERTIFICATION – This course is a great opportunity to access the best practices in the field of Governance & Compliance, to gain the necessary knowledge and skills to diagnose and audit the maturity of this system, and to find the best solutions to achieve the next maturity level.
• CERTIFIED BALANCED SCORECARD MANAGEMENT SYSTEM PROFESSIONAL LIVE-ONLINE CERTIFICATION – This course focuses on delivering all the information needed to fully comprehend the value of the Balanced Scorecard, as well as on developing the necessary skills for its successful implementation.
• CERTIFIED INNOVATION PROFESSIONAL LIVE-ONLINE CERTIFICATION – This course provides an interactive practice-based learning environment, focusing on best practices for developing and maintaining an innovation-oriented organizational culture within organizations.
• CERTIFIED SUPPLIER PERFORMANCE PROFESSIONAL LIVE-ONLINE CERTIFICATION – We will develop our participants’ skills in managing supplier performance and crafting a strategic approach to procurement, by enabling the identification of performance gaps and implementing action agreements with suppliers.
• CERTIFIED AGILE STRATEGY EXECUTION PROFESSIONAL LIVE-ONLINE CERTIFICATION – The Certified Agile Strategy Execution Professional course reflects the best methodologies to leverage the benefits of deploying an integrated strategy and
  performance management framework within organizational settings.
• CERTIFIED CUSTOMER SERVICE PERFORMANCE PROFESSIONAL LIVE-ONLINE CERTIFICATION – Participants will not only understand the importance and implementation phases for the Customer Service Excellence standards, but they will be given the necessary tools to implement it internally and measure its impact externally.

To inquire about the courses and find out which suits your learning needs, contact:

For Middle East
Teodora Gorski
Managing Director MENA
E: [email protected]
M: +971 55 787 6427

For Asia Pacific
Sasikala Annamalai
Senior Business Development Manager
E: [email protected]
M: +60 12 591 1366

For the Rest of the World
Alexandru Muntean
Head of Customer Engagement
E: [email protected]
M: +40 747 060 997

What is a balanced scorecard? A balanced scorecard (BSC) is a tool in strategic planning and performance management developed by Prof. Robert Kaplan and Prof. David Norton in 1992. It provides organizations a comprehensive view of their business performance.

A BSC shows the four dimensions of an organization: financial, customer, internal processes, and learning, and growth. With this, managers can allocate resources properly and determine the areas that need improvement. The scorecard is also used to align key performance indicators (KPIs) with strategy at all levels of an organization: the strategic, the operational, and the team and individual.

When done right, a BSC can help companies save time and resources, improve their procedures, and keep them on track in terms of objectives.

The Certified Balanced Scorecard Management System Professional (C-BSC) course of The KPI Institute (TKI) will show how your organization can develop and implement a Balanced Scorecard Performance Management System Architecture.

Facilitated by experienced analysts and experts, the C-BCS training course offers toolkits, templates, case studies, and good practice examples to help participants understand and analyze the fundamentals of a BSC system. They will learn how to formulate the main elements of a BSC system and implement the framework in their organizations.

The 40-hour training course comes with pre-course requirements, live online sessions, an individual learning map, a certification exam, and after-course requirements.

In the fourth quarter, the C-BSC in Arabic will be held online on 24 – 28 October 2021, while the C-BSC in English is happening on 29 November – 3 December 2021.

For more information, get in touch with Teodora Gorski, Managing Director MENA: email: [email protected] or phone: +61 3 9028 2223.