How do you navigate a ship when the weather is unpredictable and the map keeps changing?

That’s the dilemma that confronts most organizations today, where volatility, complexity, and perpetual change are the new normal. Under these conditions, successful strategy and performance management are no longer choices, but necessities. Business corporations are being asked to produce quantifiable results, react nimbly, and connect long-term vision to day-to-day action.

To assist professionals in dealing with such demands, The KPI Institute has published the Top 25 Strategy and Performance Management KPIs – 2025 Edition. The definitive report highlights the most effective key performance indicators (KPIs) through evidence-based usage data, empowering decision-makers with facts to fortify their performance architectures and achieve strategic success.

This edition is a part of the Top 25 KPIs – 2025 Edition report series authored by The KPI Institute. This provides new perspectives into implementation strategies of KPI and captures successful performance management practices in industry settings. Ranging across diverse indicators—beginning from Strategic Initiative Completion Rate to KPI Implementation Rate—the report depicts current usage trends developed through the dataset accumulated during the period from January 2023 through April 2024 using smartKPIs.com data.

The KPIs in this report are the most widely used metrics in strategy and performance management, offering practitioners a solid benchmark to measure and improve their existing measurement systems. For a quick overview, here are the top five out of the 25 KPIs from the report:

1. # Performance Management Capability Maturity Level – Measures the complexity of an organization’s performance measurement function and its alignment with international best practices, based on the maturity assessment framework developed by the Global Performance Audit Unit and The KPI Institute.
2. # Strategy Planning Capability Maturity Level – Assesses the complexity of the organization’s strategic planning function and its compliance with international best practices, using the maturity assessment framework developed by the Global Performance Audit Unit and The KPI Institute.
3. % Performance reports produced on time – Tracks the percentage of performance reports submitted as originally scheduled, relative to the total number of reports planned for submission.
4. # Operational performance reviews conducted – Evaluates how many formal assessments are carried out on operational processes, procedures, and outcomes during a specified period.
5. % Active KPIs – Calculates the percentage of KPIs that are actively tracked and monitored, compared to the total number of KPIs selected.

KPIs are the backbone of contemporary performance management. They help organizations track progress, identify problems, and realize strategic objectives. As sectors change and complexity increases, having access to real-time, accurate KPI benchmarks enables organizations to stay flexible and up to speed.

The Top 25 Strategy and Performance Management KPIs – 2025 Edition offers In-depth articles, where you can discover new thought leadership articles that dive into the Performance Measurement Concept Framework, prevalent KPI use challenges, and 10 pragmatic tactics for more effective KPI implementation. It also features improved documentation templates with revised forms that now highlight the most important information of every KPI, making them simpler to comprehend, communicate, and incorporate into performance systems. All KPIs have been extensively reviewed and updated to address the most recent business trends, so the report continues to be a current and useful resource.

Whether you’re revitalizing an existing measurement system or advocating for KPI adoption within your organization, the Top 25 Strategy and Performance Management KPIs – 2025 Edition is an essential resource for keeping pace with performance management best practices. You can download the digital version via the TKI Marketplace or get your hands on the print version by ordering via Amazon. Secure your copy today!

Today’s dynamic corporate world always seeks value-rich opportunities, the most effective management style, and the best way to achieve exceptional performance. Hence, practical knowledge and expertise in managing and improving organizational results are invaluable assets for sustaining a competitive advantage.

Embracing the power of change and achieving high performance with experts’ guidance is crucial to unlocking the full potential of your business. 

Course overview

The Certified Performance Management Professional course of The KPI Institute equips professionals with the skills needed to improve performance across all organizational levels. The training curriculum focuses on designing processes that foster a performance culture, aligning with the course’s learning objectives:

• Identify key competencies for developing internal performance management capability
• Design the main tools for a performance management architecture
• Utilize performance data for informed decision-making and strategic execution
• Enhance organizational performance reporting process
• Cultivate enablers for result-oriented organizational culture growth

Benefits and importance

While delving into the six pillars of a successful Performance Improvement System, you gain access to numerous benefits, including:

• Build a strong case highlighting the importance of a sound Performance Management System for organizational growth
• Discover the key enablers for creating a performance-oriented culture
• Reflect on organizational practices and identify necessary improvements for a more mature Performance Management System
• Access ready-to-use Performance Scorecard, Performance Dashboard, and Portfolio of Initiatives in Microsoft Excel format
• Free access to assess your organization’s performance improvement system maturity

Course structure and methodology

The Certified Performance Management Professional course encompasses a three-stage educational process with an expected total duration of 40 hours:

1. Pre-course stage: Participants will assess their skills, engage in online discussions, and establish a collaborative learning journey—setting expectations for the training course.
2. Core-course stage: Participants can select the live online or face-to-face sessions— any option facilitates experiential learning and fosters human interaction. In this phase, they will also fill in the Individual Learning Map and take the certification exam. 
3. After-course stage: Here, participants will engage in forum discussions and peruse additional readings. Moreover, they will be able to create an actionable plan for implementing post-training actions and initiatives at this stage.

Course syllabus

The core course comprises 10 learning modules:

1. Introduction to performance management
2. Trends shaping performance management practices
3. Performance management system governance
4. The performance management process
5. Performance management tools
6. Performance enablers
7. Learning and improvement
8. Corporate performance management
9. Departmental performance management
10. Individual performance management 

Flexible learning options

The course is delivered in various languages and locations, catering to diverse schedules and preferences.

Certification and recognition

Participants will obtain the following certificates (soft copy) upon completion:

• Certificate of Attendance: after participating in the five-day on-site training course
• Certificate of Completion: after completing pre-course activities and passing the Certification Exam
• Certified Performance Management Professional Diploma: awarded upon completing all three-course stages and making full payment
• CPD Certificate of Attendance: provided once participants achieve the Certified Professional Status

Don’t stop now, your time has come. Enroll today in The KPI Institute’s Certified Performance Management Professional course and propel your business to the next level! 

The Global Performance Audit (GPA) Unit, the division at The KPI Institute (TKI) that specializes in strategy and performance management audits, has propelled Saudi Arabia’s Zakat, Tax and Customs Authority (ZATCA) to new heights through a comprehensive performance management system maturity assessment. The review highlights ZATCA’s capabilities in terms of strategic planning, performance measurement, performance improvement, performance culture, and employee performance management.

The Integrated Performance Maturity Model Framework applied by the GPA Unit involves a thorough approach, incorporating more than 300 assessment items aligned with industry best practices. This rigorous methodology includes assessments based on evidence, perception, and interviews, resulting in a detailed examination of ZATCA’s performance management capabilities.

As per the evaluation undertaken, ZATCA demonstrated advanced strategy and performance management practices, reaching the maturity level “IV – Integrated,” out of a five-level scale. The result obtained, positions the organization among the top governmental entities assessed by the GPA Unit in the past years, with sophisticated strategy planning, corporate reporting, and performance improvement practices.

ZATCA’s achievement underscores TKI’s staunch commitment to empowering professionals and organizations in their pursuit of globally competitive performance management systems and practices.

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About the Zakat, Tax and Customs Authority (ZATCA)

The Zakat, Tax and Customs Authority was established under the Council of Ministers Decision to merge “the General Authority of Zakat and Tax” and “the General Customs Authority” into one Authority. The Authority undertakes to collect zakat, taxes and customs duties while achieving the highest level of taxpayer compliance possible in accordance with best practices. The Authority is also responsible for organizing and managing all activities connected to ports and customs operations in order to achieve the highest level of compliance, productivity and competitiveness. This aims to assist the Kingdom in developing into a significant global logistics hub by promoting trade and maintaining national security. For more information, visit their website at www.zatca.gov.sa.

About The KPI Institute & the GPA Unit 

The KPI Institute (TKI) is a worldwide leader in performance management and KPIs training and certification. It operates research programs in 12 practice domains, disseminates industry insights through publications and knowledge platforms, and provides support in deploying those insights through training and advisory services.

The Global Performance Audit Unit (GPA Unit) is the strategy and performance audit division of The KPI Institute. Its purpose is to provide integrated strategy and performance assessment solutions through rigorous research, education and analysis.

Based on over 15 years of experience and a combination of academic and practitioner research in the field of strategy and performance, we have developed a unique set of frameworks for assessing the maturity level of organizational performance management systems.

The concept and services of the GPA Unit are available worldwide, as it is supported by a dedicated online platform and a global network of collaborators, www.gpaunit.org.

Contact details

For more information, please contact:

Adrian Brudan: General Manager EMEA, TKI

adrian.brudan@kpiinstitute.com | Contact Number: +40 721 233 084

Amidst a sea of strategic frameworks and performance modulations, aligning your organizational strategies with validated, global insights is akin to following a lighthouse that guides you toward informed, impactful decision-making. With that in mind, The KPI Institute (TKI) invites you to join our exclusive webinar meticulously crafted for leaders, strategists, and innovators like you. 

The webinar will be held on Nov. 14, 2023, at 7:00 PM (KSA) and is designed to give participants the tools they need to navigate through the crucial findings of TKI’s “State of Strategy Management Practice Report 2023.” The report is a comprehensive research study conducted by TKI, which echoes the current state, challenges, and tactics of organizations across the globe. This webinar will not merely present data, but it will also help you understand how to weave these insights into the very fabric of your strategic endeavors.

What can you expect?

• In-depth insights: Discover key findings from the research report that unveil current and future trends in strategic planning, measurement, and execution.
• Expert narratives: Engage with our seasoned strategy and performance management expert who offers actionable advice to overcome challenges and bolster organizational practices.
• Interactive dialogue: Participate in a rich, collaborative Q&A session, and glean insights from our expert on your topics of interest.

Who is this for?

• Executives and managers who are navigating through the complex webs of decision-making and organizational leadership
• Strategy planning professionals who seek to enhance the depth and impact of their strategy management tools and practices
• Corporate performance management managers who are looking to align organizational performance measurement with emerging global trends and insights
• Business consultants who aim to provide their clientele with informed, data-backed guidance that elevates the effectiveness of performance management systems

Participant gift bag

What’s in the bag? Participants will receive the following gifts:

• State of Strategy Management Practice Report 2023: Access the full report including practical recommendations.
• The Human Resources Performance Scorecard Template: Benefit from a pre-populated performance scorecard that can be populated with other functional area examples or corporate-level objectives and key performance indicators (KPIs).

About the speaker

The webinar will be presented by Cristina Mihăiloaie, a Strategy and Performance Management Expert and the Business Unit Manager of Research Programs at TKI.

Her professional experience embeds research skills with performance management consulting and practical strategy development and execution for TKI’s research division.

In the last 10 years, Cristina has contributed to the development of best practices and standards for using and leveraging KPIs that are taught in the premium certifications of TKI worldwide. She has assisted large organizations in industries like oil and gas, the financial sector, telecommunications, manufacturing, and utilities.

She conducts maturity assessments for strategy and performance management systems and has trained over 500 professionals, gaining first-hand experience on the most stringent issues that organizations are facing.

Join the webinar

Embark on a journey of strategic elevation, where your actions and decisions are not just informed but transformed by a reservoir of global insights and trends. Click the link below to secure your spot in a webinar that promises to reshape your strategic outlook and empower your forward trajectory.

Secure my spot.

Recent developments in artificial intelligence (AI) and machine learning (ML) have profoundly impacted data analytics, allowing for informed, real-time decision-making and improved strategy execution. As interest in data analytics among C-suite executives increases, it is crucial to understand how it can be used to empower strategy and performance management.

The KPI Institute, a leading global research institute specialized in business performance, is proud to announce the publication of the 26th issue of Performance Magazine, which goes on a deep dive into how data analytics is being used to transform the way companies operate, develop business strategies, and manage performance. This issue also includes best practices and case studies on integrating innovative technologies such as AI and ML into an organization’s operations. 

Our cover story features insights from Madhur Mayank Sharma, senior director and head of AI development at SAP Asia PTE LTD, who shared his thoughts on how to develop a forward-thinking, dynamic data strategy. In addition, we also feature a plethora of experts in the field of data analytics, each of whom has provided a unique perspective on how organizations can create a data strategy and establish a data-driven culture.

Furthermore, our very own experts from The KPI Institute provided answers to questions on data analytics, such as:

• How can organizations bridge the knowledge gap between data analysts and nontechnical stakeholders and decision-makers?
• How can managers and executives stay up-to-date with the latest advancements in data analytics?
• What are the most important KPIs for measuring the ROI of data analytics initiatives?

This issue also includes in-depth articles on topics such as how to leverage data for sustainability strategies, how to use business simulations to practice decision-making and problem-solving skills, how to identify whether or not the data gathered is of “good” quality, and how businesses can avoid falling prey to hype by adopting technologies that actually matter. 

Aspiring data analytics professionals will also learn a lot from our Career Insights section, which features an article detailing the importance of building a strong statistical foundation. Readers can also peruse our recommended resources, which include books, podcasts, webinars, and more.

Ensure your organization doesn’t fall behind on the latest data analytics trends impacting business, strategy, and performance management by checking out the latest issue of Performance Magazine today! You can get a digital version via the TKI Marketplace or order a printed copy from Amazon.

Editor’s Note: This article is authored by Islam Salahuddin, a Business Research Analyst, and Len, the Chief Editor at The KPI Institute and originally published in the 25th printed edition of PERFORMANCE Magazine.

The KPI Institute achieved another year of record-breaking success in 2022, with 5,553 individuals participating in 336 course deliveries. This marks the seventh consecutive year of growth for the global research organization dedicated to setting standards in strategy and performance management-related professions. Compared to 2016, the number of participants in The KPI Institute’s Premium Certifications grew fivefold, up from 898.

With 19 years of experience providing performance solutions, The KPI Institute has successfully trained thousands of professionals in strategy and performance management-related disciplines with the support of its 40 partner organizations worldwide. The organization offers a variety of course delivery options, including virtual classrooms, face-to-face groups, and self-paced eLearning classes.

Live online courses remain the most popular delivery method, chosen by 3,664 participants. This trend has continued for the third year in a row since the launch of live online courses in 2020, far surpassing the number of participants who opted for in-person sessions, totaling 1,889. 

“We are thrilled to report another year of exceptional growth. This success can be attributed, in part, to the organization’s expansion of course offerings. With this, we remain committed to providing top-quality training and insights through our research programs and publications. In addition, I would like to thank our partner organizations that are contributing to fulfilling our vision,” Cristina Mihăiloaie, business unit manager of The KPI Institute’s Research Division, said.

The courses offered by The KPI Institute are designed to enable professionals and organizations to adapt and succeed in today’s business environment. Some of the certifications are Certified KPI Professional and Practitioner, Certified Strategy and Business Planning Professional, and Certified Performance Management Systems Audit Professional. 

Check our partner organizations here, or apply to become a partner organization of The KPI Institute.

In the previous article, Linh Do,  Head of Professional Services at The KPI Institute Vietnam, highlights the geopolitical, environmental, and economic challenges that impact Southeast Asia. Understanding these factors is crucial for grasping the local dynamics and uncovering regional growth opportunities. In this article, Linh will delve into potential measures that can be implemented to enhance performance management in the region. 

Improving performance management in Southeast Asia involves diversifying their supplier base, investing in innovation, enforcing sustainable practices, leveraging AI technologies, and upskilling employees.

Implement risk management strategies. To mitigate the further impact of global recession and trade disruption, companies should pay attention to risk management in planning their strategy and manage them accordingly. This begins with implementing proactive risk assessment measures to identify potential threats that might negatively affect their business and the weaknesses within their operation that might strengthen those impacts. Subsequently, companies can employ various remedies to address these vulnerabilities. Organizations can secure a steady supply of raw materials by evaluating alternative sourcing options, establishing backup suppliers, and exploring local or regional partnerships while mitigating the risks associated with production delays and cost fluctuations.

Capture and manage the impacts on ESG-related matters. Businesses will need to manage this aspect through effective strategy planning associated with performance management practices, such as setting objectives to identify opportunities for sustainable business growth, reduce carbon footprints, and implement sustainable supply chain practices. Some KPIs to consider may include # Initiatives to promote environmental responsibility,  % Current production lines that are environmentally friendly, and % Energy produced from renewable sources.

Adjust performance management practices to stay productive in the new work arrangement. To ensure remote workers remain engaged and productive while maintaining a sense of connectedness and collaboration with colleagues, companies like Lazada have implemented remote work policies, providing online training programs and running digital Employees Net Promoter Score surveys to support their engagement and professional development. In addition, companies should move the focus from measuring process KPIs such as # Work hour to finish a task to more output and value-oriented KPIs such as # Tasks done on time that meet the requirements.

Utilize new technologies effectively. An excellent example of this is companies like Grab and DBS Bank have implemented AI technologies to streamline operations and improve customer experiences. To succeed in AI implementation, companies need clear performance metrics. Depending on their goals, such as cost reduction or lead time improvement, relevant KPIs can be used, like % cost saved or # lead time using AI technology.

Identifying the optimal approach to maintain resilience in this highly dynamic environment is challenging, yet managing them to ensure relevancy and effectiveness is even more arduous. Therefore, it is important to equip yourself with comprehensive knowledge and skills to facilitate these processes. 

Elevate your competitive edge by enrolling in The KPI Institute’s Certified Strategy and Business Planning Professional and Certified Performance Management Professional courses, allowing you to gain insights into these subjects and maintain a leading position in your field.

Linh Do, Head of Professional Services at The KPI Institute Vietnam, shared insights regarding macroeconomic trends and their worldwide influence on performance management practices in the 2023 Business Pulse: 5 Trends Impacting Strategy and Performance Management webinar. In a two-part series of articles, she delves into the trends impacting Southeast Asia and explores potential measures to strengthen performance management in the region.

Identifying the economic, environmental and geopolitical issues affecting Southeast Asia is crucial for understanding its local dynamics and opportunities for growth. Here are some of the emerging trends affecting the region’s landscape.

The global recession.  The ongoing trade crisis between the US and China has led to disruptions in the supply chain: delayed production, longer delivery times, and a lack or excess of stock of specific materials. The region’s trade is correlated with industrial production cycles and any downturn or recession in the global economy, which will affect the market. 

The role of Environmental, Social and Governance (ESG) in strategy planning. ESG is another point worth mentioning and has received a lot of attention lately. In 2023, 30% of companies in ASIA-based 2000 (A2000) capture ESG-related goals in their strategy, and this figure is expected to rise to 40% in 2024. Moreover, third-party assessments will heavily consider ESG factors, with approximately 20% of A2000 companies prioritizing these risks over security, financial, and operational risks. This change is driven by the transition of sustainability performance disclosure regulations from voluntary to mandatory, demonstrating the region’s strong commitment to fulfilling the United Nations’ 17 Sustainable Development Goals by 2030.

The shift in work culture. This shift impacts performance management practices in SEA. Traditionally, the region has been characterized by a culture of long working hours and a focus on face-to-face interactions. However, as work culture continues to shift towards remote work and flexible working arrangements, this could significantly change how businesses operate and manage performance in the region. 

The rapid advancement of artificial intelligence (AI) technologies. This is another trend impacting performance management practices in SEA as companies in the region started utilizing AI to reduce heavy labor costs and stay up-to-date with market developments. However, this will also require upskilling employees to utilize these technologies effectively. 

Adapting to changes and emerging trends in managing performance will be challenging, and there is no one-size-fits-all solution. However, some techniques can fast-track and make the process easier for organizations. If you would like to learn about them, join The KPI Institute’s Certified Performance Management Professional course to stay ahead in the race!

In recent years, businesses have placed a greater emphasis on sustainability. However, pursuing sustainable business as a primary strategy differs from merely engaging in sustainable practices. The Performance Magazine Issue No. 25, 2023 – Sustainability Edition presents in-depth analyses and practical perspectives on the latest issues and trends in incorporating sustainability into operations and strategies. 

Moreover, this issue provides guidance for organizations looking to successfully adopt sustainable practices as well as the challenges and opportunities involved in the process. 

Gracing the cover of this issue is  Eelco van der Enden, chief executive officer (CEO) of Global Reporting Initiative. He shared updates on sustainability reporting practices worldwide, discussed the importance of the participation of small and medium-sized enterprises (SMEs) in sustainability reporting, and emphasized how sustainability creates value for stakeholders and becomes crucial for long-term success.

Readers will also gain valuable insights on how to foster a culture of sustainability in organizations through exclusive interviews with sustainability experts from different companies, such as Kearney, Almarai Group, FIFA World Cup™, and Accenture. 

Furthermore, experts from The KPI Institute will provide answers to pivotal sustainability questions affecting organizations today:

• What are the key drivers of sustainability in organizations, and what role does the performance management system play in creating a sustainable organization? 
• What KPIs are a MUST in reporting sustainability matters? 
• How can an organization create meaningful sustainability reports?

The magazine includes articles highlighting best practices in strategic planning, strategy execution, employee performance, benchmarking, data analysis, and data visualization. Moreover, the latest edition now includes a new section called Career Insights, which features the article, “The power of process thinking for performance management professionals.” Additionally, readers can access a variety of informative resources on strategy and performance management in the Recommended Resources section.

To expand your knowledge on sustainability as part of strategy and performance management, be sure to check out the latest issue of Performance Magazine. You can download the digital version through the TKI Marketplace or order a printed copy from Amazon.

Is your organization prepared to navigate the evolving global landscape?

The KPI Institute will host a webinar titled “2023 Business Pulse: 5 Trends Impacting Strategy and Performance Management” on April 12, 2023, at 22:00 PM GST, live on Webex. The event is tailored for executives and professionals in strategy and performance management seeking to position their organizations for success in the current business landscape.

The participants will gain key insights into the global trends that are influencing strategy and performance management practices. They can also share their on-the-ground experiences and seek advice from the experts. In addition, they will receive a complimentary copy of The KPI Institute’s Annual Global Brief 2023.

The speakers of the webinar are Islam Salahuddin and Cristina Mihailoaie. Islam the data expert at The KPI Institute’s Research Division, bringing together knowledge in data analysis and business research. He possesses valuable experience in conducting market research and business analysis, focusing on the infrastructure sector. His academic and background in mass communication and data-driven journalism further enhances his ability to provide unique insights and perspectives to his work.

As the business unit manager of the Research Division at The KPI Institute, Cristina is responsible for developing the strategy for the research business line and overseeing the development of new educational products. With extensive experience in the field, she has presented at numerous international conferences, such as the Human Resources Shared Services Summit and Expo in Chicago (USA) and the HR Directors Summit in Birmingham (UK). Her presentations offer valuable insights into optimizing performance management systems to provide added value to organizations.

Don’t miss out on this opportunity to learn how to stay ahead of the competition in the ever-changing business environment. You can register now by completing the form: https://buff.ly/414TJpV

For inquiries, contact:

Alaa Safwan

Event Manager

Email: alaa.safwan@kpiinstitute.com

WhatsApp: +961 71 590 467