The KPI Institute has announced the Employee of the Month awardees for the first quarter of 2022.

The TKI People Awards series features the employees and teams recognized by The KPI Institute for going above and beyond expectations, excelling as team players, and creating a tremendous impact on the company.

Get to know the seven recipients of the Employee of the Month award in January, February, and March. Find out what they think about the recognition and the best career lessons they have learned so far.

Employee of the Month: January 2022

Name: Carmen Sardean

Position: Accounting Specialist

Division: Support Division

What does receiving the Employee of the Month award mean to you?

Carmen: It is a pleasant surprise and a great boost in motivation. I am grateful for the appreciation of my colleagues.

What’s your favorite accomplishment so far at TKI?

Carmen: After years of working on my own, at TKI I am learning teamwork.

When you’re faced with a challenge at work, how do you find a solution?

Carmen: Usually, I need time to detach myself and make space for new perspectives and approaches. Discussing with others helps a lot in bringing clarity and finding better ways.

What would be the three main career lessons that you have learned thus far?

Carmen: Small improvements made with consistency lead to meaningful increases over time. I need to continuously upgrade my skills to keep up with the dynamic work environment. Also, it is so important to take care of my inner state and well-being because it affects a lot of my performance at work.

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Name: Syadza Andini

Position: Research Program Coordinator, Senior Research Analyst for Center for Relationships Science

Division: ILMS

What does receiving the Employee of the Month award mean to you?

Syadza: The ephemeral nature of a startup distinguishes it from others. It helps employees accept, manage, and overcome problems.  Therefore, receiving this title gave me a sense of achievement for what I did for the organization, and the team was not left unnoticed.

What’s your favorite accomplishment so far at TKI?

Syadza: Being recognized as an employee of the month and getting promoted to Research Program Coordinator are my favorite accomplishments so far at TKI.

When you’re faced with a challenge at work, how do you find a solution?

Syadza: I work with people of different ages, backgrounds, and cultures. When I am faced with a challenge at work, I seek advice from my team, and they have been great. I love working with my team in ILMS.

What would be the three main career lessons that you have learned thus far?

Syadza: First main career lesson that I have learned is to appreciate even the smallest achievement or progress. Second, developing relationships is an important part of doing business. Every big idea deserves a team to make it happen. Lastly, it is great to be busy, productive, and successful. But you need to be healthy to keep up with the pace.

Employee of the Month: February 2022

Name: Nadiyah Afifah

Position: Recruitment Specialist

Division: Support Division

What does receiving the Employee of the Month award mean to you?

Nadiyah: It is a great appreciation from this company and my colleagues, an affirmation to grow, and a confirmation of the impacts I tried to create with my work. I have tried my best to contribute to the productivity of this company, and it is nice that my contribution is acknowledged. This recognition gives me a new spirit to be more productive, innovative, and not merely focused on the assigned tasks because I believe everyone can bring a new color to this company.

What’s your favorite accomplishment so far at TKI?

Nadiyah: I managed to execute the project of online onboarding for the new hires. We usually spend 1.5 hours presenting to our new joiners, but now, we have applied this procedure to our internal LMS system. It is a great introduction to the newbies about what we are working on. Every new hire can now access their onboarding course in Lerero. Also, recruiters can allocate their time to more productive work because they only need 20 minutes of discussion with new joiners. 

This project is far from perfect, but it has been helping us a lot as recruiters. Hopefully, the new hire adjusts their induction speed based on their learning abilities. It was exciting to work with different stakeholders to make this project happen. 

When you’re faced with a challenge at work, how do you find a solution?

Nadiyah: I believe that proactivity matters a lot. I always try to connect with everyone and discuss with them every time I have something I did not know or when I am facing a challenge. My colleagues have been supportive, and I am also trying to do the same. I found honesty works as well. Acknowledging we might make mistakes will help us to grow to be better. 

What would be the three main career lessons that you have learned thus far?

Nadiyah: Proactivity and curiosity matter. Whatever the challenges are, we can always research things. Also, there are always people we can discuss our challenges with. But we need to have the willingness to do those. For me, work is more than just earning. It is also the fulfillment of my potential. Connecting with people helps me understand better which aspects I should improve and what new things are surrounding me, especially in a diverse environment like The KPI Institute. Growth always starts with our proactivity and curiosity. 

Set the right mindset. When things get difficult, the right way of seeing them will help us get a different perspective, seeing the opportunity as a chance to learn something new instead of focusing on how hard things are. The right mindset will also help us not feel ashamed of our mistakes but look at them as a better chance to improve.

Putting myself in other people’s shoes is important. As a person involved in HR, it is crucial to develop empathy. Showing more compassion to candidates or colleagues will bring positive impacts and results. Empathy allows us to build social connections and respond appropriately to other people’s needs. 

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Name: Deofelyn Cristobal

Position: Head of Publishing

Division: TKI Research

What do you want to do when you are not working? What are your hobbies, passions, or involvement in your community?

Len: A huge factor that fuels my pursuit of work-life balance is that what I am passionate about in my personal life is not too far from what I do at TKI – which focuses on developing and publishing content for research reports and magazines. I usually unwind by reading books, writing poems, and watching movies. I still consider these activities as learning opportunities – just less structured and more relaxed. They help me slow down and at the same time replenish my well of creativity, which is required at work every day.

What do you appreciate most about working at The KPI Institute?

Len: While the company is known for the certifications it offers to professionals and organizations worldwide, I am grateful for the opportunities that TKI provides to its own people in terms of expanding their skills and knowledge. Personally, I appreciate the fact that there is always something new to do. There are opportunities to explore ideas, gain new skills, discover and utilize new systems, and collaborate with people from different backgrounds.

What are you looking forward to in terms of your new projects, collaborations, and role here at TKI?

Len: I am excited about trying out new forms of media in terms of delivering our content. I would also like to widen the distribution of our output so more people can benefit from the research that we do. 

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Name: Kathina Aninditya

Position: Research Analyst

Division: ILMS

What does receiving the Employee of the Month award mean to you?

Kathina: It is like a reward for me. It was a great feeling to receive the Employee of the Month, and I am very thankful to my team for their acknowledgment. I believe that it’s not only me, but every one of us deserves this title since we all work together.

What’s your favorite accomplishment so far at TKI?

Kathina: My favorite accomplishment so far at TKI is developing the framework of Personal Resilience.

When you’re faced with a challenge at work, how do you find a solution?

Kathina: When I am faced with problems, I try to find the solutions first by searching for information that could help. However, if I still can not solve them, I turn to my colleagues in the research team and discuss my challenges with them. If needed, I ask for more insights from others such as from ID and marketing team. After that, I will organize all the opinions and analyze them until I find a satisfying solution. Sometimes, I even take a break from the issues and face them again with a more objective “head.” It will allow me to use a new approach in solving the problems.

What would be the three main career lessons that you have learned thus far?

Kathina: The first career lesson I have learned was about the importance of communication. Communication is about conveying information through exchanged thoughts, ideas and feelings. However, since communication involves more than one person, multiple interpretations of a message can happen if there is no clarity during the communication process. Effective and assertive communication is needed for a team to have the same understanding and work collaboratively towards the same goal.

The second lesson is still related to the first one. Even if information is being relayed correctly, it is possible that people forget and get lost in the middle of doing the project. This is where follow-ups with each other and writing things in notes are important. It will help us get back on the right track together.

The third lesson would be about caring for others. We all work together, face similar issues, and are in the same working environment, so we experience more or less the same thing. It is very probable that we are feeling the same thing. Even when it’s not the case, only we understand the circumstances better than outsiders. Therefore, caring for and being cared for by team members play a vital role in a workplace. 

The role of taking care and being cared for would be related to our well-being, productivity, resilience, happiness, and our private life as a person, a partner, a family member, or a parent. So, we will not only succeed in promoting life management to the public but also in our own lives.

Employee of the Month: March 2022

Name: Daniela Vuta

Position: Business Research Analyst

Division: TKI Research

What does receiving the Employee of the Month award mean to you?

Daniela: I am very honored and grateful for being part of a great team, and this nomination confirms, once again, how important it is to have both the support and the recognition of your team leader and colleagues.

What’s your favorite accomplishment so far at TKI?

Daniela: Daniela: Being part of the project team who developed the “State of Strategy Management Practice Report – 2021” is my favorite accomplishment so far. As a Senior Business Research Analyst, I had the pleasure to coordinate this primary international research study conducted by The KPI Institute from November to December 2021.

When you’re faced with a challenge at work, how do you find a solution?

When a challenge arises, I always try to figure out the real size of the problem because what I see as challenging might have a simple solution. Therefore, I dive deep into the problem, address the situation from different perspectives, brainstorm solutions, and look for feedback. When I feel overwhelmed, I always seek assistance from my team or my manager, who are always there to support me.

What would be the three main career lessons that you have learned thus far?

Daniela: Three main career lessons I have learned: be supportive, encourage, and provide meaningful feedback; ask for feedback and be open-minded in receiving criticism; and there is always something to improve or to learn. 

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The last awardee in the month of March is Adiela Misan, an Account Specialist from the Finance Department, Support Division. Though she was not able to participate in the interview, she wants to extend her sincere gratitude to her colleagues for recognizing her hard work.

“I appreciate this recognition. Knowing that my work is acknowledged and appreciated by my colleagues gave me a pleasant feeling. I thank them for the understanding and support shown whenever I needed it,” said Adiela.

As the world opens up, companies are trying to find their pace and place in an economy that is different from what it was two years ago. While the global health crisis changed the way organizations work, connect, and learn, it has not deterred everyone from seeking growth, connection, and new possibilities.

The KPI Institute, having conducted hundreds of training programs on strategy and performance management worldwide, remains committed to providing online and face-to-face learning opportunities that promote open communication, shared expectations, and productive interactions while aiming for safety and ease for everyone.

Together with its partners, The KPI Institute is bringing back the face-to-face delivery of its select courses in 2022. The partners that will make this possible are Vision Strategy Management, Soft Skills Consultants, and FIG Polska.

Participants will get to physically participate in the following courses:

• Certified KPI Professional and Practitioner: Anchored on more than 17 years of KPI research, this training addresses different KPI measurement challenges and provides templates, case studies, toolkits, and other resources for optimizing the performance of an organization or department.
• Balanced Scorecard Management System Professional Certification: This course focuses on building the Performance Management System based on Balanced Scorecard methodology and applying the framework to the different levels of the organization.
• Strategy and Business Planning Professional Certification: The KPI Institute’s experienced consultants will teach participants how to use a strategy framework in business planning and developing the strategy of their organization.

Here are the dates for the face-to-face and live online courses to be delivered by The KPI Institute’s partners in 2022:

For more information on The KPI Institute’s partnerships and the courses to be delivered by partners for 2022, contact Cosmin Chindris, Director of Global Partnerships at The KPI Institute, via email cosmin.chindris@kpiinstitute.com or mobile (WhatsApp) +40 740 963 913.

Innovation and social value creation are driving the nonprofit sector’s role in Saudi Arabia’s Vision 2030. To help them adapt and generate momentum, The KPI Institute and the Third Sector Center for Training and Management Consultancy in Makkah Al-Mukarramah, Saudi Arabia have partnered to offer nonprofit sector professionals a premier learning experience focused on strategic planning and institutional performance. 

As part of the Third Sector’s (ADAA) Program for building experts and strategic competencies in the field of strategic planning and institutional performance of the Saudi Arabian NGOs. The KPI Institute will deliver two editions of the Certified Agile Strategy Execution Professional Course and two editions of the Certified Agile Strategy Execution Practitioner Course. The first edition will take place on December 5-9, 2021.

The courses support the three levels of (ADAA) Program, and each level has a different number of training hours: the Professional Level, the Practitioner Level, and the Expert Level. The KPI Institute’s performance management specialists will equip participants with practical knowledge, comprehensive toolkits, and a step-by-step model for improving their strategy execution framework. 

They will learn to build a robust strategy execution architecture, create a solid performance reporting system, and apply agile methodologies to managing strategic initiatives. They also have the opportunity to network with industry leaders and join a community of certified agile strategy professionals.

Some of the registered participants to date are the Charitable Foundation for Orphan Care, the Alfaisalya Women Welfare Society, the Ibtsm Association for Voluntary Dental Services, the Assem Association for Rehabilitation and Training of Orphans, the Albirr Charitable Society, and The Makkah Guests Charity.

“The (ADAA) Program is established according to the real needs and priorities of the nonprofit sector in Saudi Arabia’s Vision 2030. It is designed to help them formulate solutions, identify strategic opportunities, and create positive outcomes,” said Eng. Saad Abdullah Al-Qurashi, the founder of  (ADAA) Program who has over 30 years of experience in management and planning.

The Third Sector’s partnership with The KPI Institute leverages expertise and leadership in their respective fields, stellar business research and analysis, and top-tier client networks.

“Through our partnership, the program participants will be able to turn concepts into impactful, innovative opportunities while developing an agile culture for their organizations,” said Cosmin Chindris, Director of Global Partnerships at The KPI Institute.

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About the Third Sector Center for Training and Management Consultancy (http://3rdsectorksa.org) – Headquartered in Saudi Arabia, Third Sector is a consultancy firm with an extensive experience in providing services for nonprofit institutions and solutions delivered by seasoned consultants and field experts. 

About The KPI Institute (www.kpiinstitute.org) – The KPI Institute is a global leader in performance management and KPIs training and certification. It operates research programs in 12 practice domains, disseminates industry insights through publications and knowledge platforms, and provides support in deploying those insights through training and advisory services.

Contact

The KPI Institute
Cosmin Chindris, Director of Global Partnerships at The KPI Institute

Email: cosmin.chindris@kpiinstitute.com | Mobile/WhatsApp: +40 740 963 913

Third Sector

Hatem Hamdy, Projects Manager at Third Sector Center 

Email: H.Hamdy@3rdsectorksa.org | Mobile/ WhatsApp : +966 56 264 8206

The KPI Institute has announced Len as the employee of the month for September.

The TKI People Awards series features the employees and teams recognized by The KPI Institute for going above and beyond expectations, excelling as team players, and creating a tremendous impact on the company.

Len is the Head of Publishing at TKI. She oversees the publishing department’s operations as well as the development, production, and editing of content for publications, newsletters, and reports.

“As her being Head of Publishing, she helped a lot in developing new series for the Performance Magazine, and it was very helpful in promoting our employees. Also, she helped in developing new concepts – ContentDrive21 in such a short time. She continues to be super dedicated to what team work means, so that each project/task is completed successfully and flawlessly,” said Iulia Tutulan, Business Development Specialist at TKI.

What does receiving the Employee of the Month award mean to you?

Len: It means that as an employee, I have colleagues who make my job easy because they are generous with their time and they pour in their incredible talent each time we have a project or a task to accomplish.  It means I’m able to fulfill my responsibilities as a publishing coordinator of ContentDrive21 because Daniel Ordonez, ILMS’ head of publishing and also my co-editor in the initiative, is reliable and approaches her work with a blend of professionalism and empathy.

Daniela Vuta, Agnes Ilyes, Iulia Tutulan, Andrei Costea, Dragos Anton, and Ashwin Jeebun inspire me with their amazing ideas, creativity, and work style. I’m also grateful for our business unit manager Cristina Mihăiloaie, who doesn’t run out of insights and strategies to share with me.

What’s your favorite accomplishment so far at TKI?

Len: Coming up with new ideas and executing them — whether they’re for operations or content development — is what I like most about my job.

When you’re faced with a challenge at work, how do you find a solution?

Len: Look at the problem from different perspectives. Filter what you’ll glean from them, focus on what you need, and make a decision that will help you achieve the best result. I also believe in strengthening your most useful asset that you can use in all types of situation. It means working on yourself more than simply dwelling on the problem. Challenges at work and in life will come and go, so it’s good to have principles and skills that will keep you grounded and undeterred.

What would be the three main career lessons that you have learnt thus far?

Len: The big ones have been said many times already. But sometimes, it’s the simplest ones that help make a difference. Keep all the ideas that come your way in a folder even if they sound impossible or silly at the moment; you’ll never know when you’ll need them. How you treat your colleagues says more about you than them. Lastly, try to be comfortable with not being comfortable with yourself because that type of discomfort means you may make mistakes and learn new things at the same time.

Learning new things could be achieved through attending courses, research and reading activities, joining a community, or experiencing new challenges.

Production KPIs matter now more than ever as businesses recover from the shocks brought about by the pandemic. When the global crisis slowed down production processes, companies were forced to make difficult strategic decisions.

Market shifts, movement restrictions, and material scarcities stemming from supply chain disruptions have affected several areas of the production process.

For instance, chemical manufacturers worldwide had to trim down capital and operational expenditure and shrink their operations to 40-60 percent capacity. This is due to insufficient manpower, dwindling demand, and inadequate raw material supplies, according to the data published in Manufacturing Tomorrow.

To meet contractual obligations and increase productivity, companies are encouraged to rethink their processes, explore new opportunities, and adapt to trends.

Digital connectivity is among the trends that will dominate industries as the 5G coverage worldwide continues to expand. Sustainability is also seen as a critical factor that will shape business operations and investments. The global market for green building materials is expected to grow from US$238 billion in the year 2020 to US$425.4 Billion by 2027.

Developing a new production strategy

However, the future of production is not just about the what and the why but also the how.

The potential of innovative technologies and business models can be further realized if their application is based on data-backed decisions. Such decisions help companies minimize risks, carry out relevant strategic plans, and see what works and what doesn’t.

With this, decision makers and managers should pay attention to their production KPIs, which aim to guarantee the quality of the production process, from efficiency to productivity as well as the quantity and quality of output.

The KPI Institute has released “The Top 25 Production KPIs – 2020 Extended Edition” to provide companies an international perspective on the most popular production KPIs. It is designed for organizations and professionals who want to measure the components that contribute to the successful implementation of a production strategy.

With over 100 pages, the report presents the most viewed KPIs based on the information gathered from smartKPIs.com, a database of over 20,000 documented KPIs.

You can download the “The Top 25 Production KPIs – 2020 Extended Edition” to access the profile of each KPI and learn its potential impact on your production strategy. You will also find exclusive in practice recommendations and best practices for KPI selection and documentation.

Here is an overview of the top 25 KPIs categorized into five areas:

Production Efficiency – ensures that the production locations are always running at full parameters.

• # Units per man-hour
• % Production capacity utilization
• # Ideal run rate
• # Production capacity
• # Unused production capacity
• # Work in progress
• # Production lead time
• % Downtime due to operator lack of training
• % Unplanned downtime in production

Production Timeline – indicates all the time-related aspects of the production process.

• % Production schedule attainment
• % Production schedule adherence
• % Production uptime
• # Unit production time

Inventory – describes the amount of products on stock either from returns or demand, excluding the safety stock.

• % Recovery yield rate of returned products
• # Working stock
• $ Work in progress
• % Production delays due to raw material shortage
• # Decoupling stock
• % Boomerang return rate
• # Frequency of production delays due to inventory shortages or supply delays

Maintenance – monitors the upkeep of the production plant and equipment.

• # Production plants
• % Machine utilization in production

Production Costs – refers to expenses implied by the production processes.

• $ Penalties cost due to unsatisfied demand
• $ Production costs per unit
• $ Direct material variance

Read more about each of the KPI in “The Top 25 Production KPIs – 2020 Extended Edition.”  You can also sign up for the live online course offered by The KPI Institute to learn how to implement a KPI Measurement Framework in your organization.

For inquiries, get in touch with Cristina Mihăiloaie, Business Unit Manager – Research Division: cristina.mihailoaie@kpiinstitute.com, +61 (390) 282 223 or +40 (749) 424 517.

The Business Development SEA team is the recipient of the Team of the Quarter award, having demonstrated excellence and commitment to bring in extraordinary results during the second quarter of 2021.

The TKI People Awards series features the employees and teams recognized by The KPI Institute for going above and beyond expectations, excelling as team players, and creating a tremendous impact on the company.

As business development specialists, the awardees are constantly identifying opportunities for business growth, developing strategies, and nurturing client relationships.

Let’s get to know the team better.

What was the biggest accomplishment of your team this quarter?

Khesviny Vijayan Pillay: The senior members of our team have achieved more than our target during Q2, boosting the revenue of the company. What that also means to our team is we have colleagues who always share their ideas and experience on sales, encourage us to improve our communication skills, and teach us about creating business plans. They are very supportive as bearers of positivity in our team.

Kellen Adevia: Despite the distance and the pandemic, we remain united as a team. We make sure that not even one from our team is left behind. We learn and grow together as we conduct our sales activities. 

What do you like most about your team?

Khesviny: We value and appreciate each other’s contribution whether we are doing research or making plans. Each member of the team does their fair share of workload and fully understands what their responsibilities are and where they fit in. Our team’s members are more productive when they are given support and access to the necessary resources. Our manager is a good and perfect leader to us. With her help, we are able to improve our relationships with our colleagues to reduce conflicts and build a more positive environment.

Thalia Amnesti Simanjutak: My colleagues are always giving useful insights and ready to help me since I am new in the team. They  create a safe space for us to give our opinions and cheer for members who are reaching milestones and sealing achievements. As a team, we encourage each other to continue growing and to perform at their best at all times.

Kellen: I really appreciate the supportive culture of the team. Despite all our differences and personal goals, the team manages to work together, be there for each other, and reach for success as one.

Nurulain Zainal: My team is creative, enthusiastic, and unique.

Describe one of the challenges you were able to overcome this quarter. How were you able to overcome it as a team?

Khesviny: Whenever I face challenges in getting leads, my team is always there to guide me. They motivate me and show me how to improve my communication skills and overall methodology. As our team tries to engage the SEA market, we make sure we have a proper plan for exploring new opportunities. 

Thalia: I can’t say that I’ve learned our team’s activities and objectives overnight. It took me a while to even close my first registration. Luckily, I belong to a team that never hesitates to share their knowledge, insights, and time. Now, we are in Q3, and I look forward to contributing more to the team and the company.

Kellen: Personally, I find adapting to my new work as my biggest challenge. But my team has been very encouraging and resourceful when it comes to guiding me since day one. I can always turn to them for advice and insights. Adjusting to my role also becomes easier because in our team,  everyone is welcome to express their opinions and ideas. It also helps that my manager demonstrates good leadership skills. 

Nurulain: We managed to get through another lockdown. We make sure our team is achieving progress and supporting each other. With this, we are able to improve our own sales activities while learning together. 

For more information on The KPI Institute’s products and services, contact Sasikala Annamalai, Head of Business Development SEA, via sasikala.annamalai@kpiinstitute.com or +60 12 591 1366 and +60 16 660 5117.

The KPI Institute gave the Employee of the Month award to Nurulain Zainal for her outstanding performance in July 2021.

The TKI People Awards series features the employees and teams recognized by The KPI Institute for going above and beyond expectations, excelling as team players, and creating a tremendous impact on the company.

Nurulain is a business development specialist and a part of the Business Development SEA team. Her job involves planning, developing, and executing the sales campaigns of the product and services of TKI. She identifies opportunities for campaigns, services, and distribution channels that will lead to more sales.

Nurulain’s work ethic and involvement in the team’s projects are admirable, according to Sasikala Annamalai, Head of Business Development SEA.

“Her sales results were very impressive, especially this quarter of the year. She is dedicated to the task assigned to her and is always volunteering. She also likes supporting other team members,” Sasikala said.

Let’s discover what makes Nurulain, or Ain, special to her team.

What does receiving the Employee of the Month award mean to you?

Ain: I feel very honored, grateful, and appreciated. With the award, I am motivated to do my job better. The company’s excellent support system despite the pandemic also encourages me to gain more personal achievements.

What’s your favorite accomplishment so far at TKI?

Ain: My team won the Team of the Quarter.

When you’re faced with a challenge at work, how do you find a solution?

Ain: Being with a supportive, encouraging, cooperative, and creative team is highly valuable. Hence, whenever I have difficulties or am in very much need of assistance regardless of the situation, my team is always there to assist me. Each of them has his/her unique approach in supporting me. My manager, Sasikala Annamalai, helps me with overcoming challenges. We also have a highly dedicated consultant, Andreea Minelli, who has been guiding us since the beginning, especially in the technical aspects of our work.

Reflecting on her career, Ain said that she values creativity in dealing with any situation and believes that one should be willing to listen to the opinions of others.

One of the best things she has learned so far is to never stop learning.

Because for her, “there’s always something new to learn.”

If you’re interested to know how The KPI Institute helps professionals perform better and drives growth for businesses, explore the TKI Marketplace. You may also reach out to Sasikala Annamalai, Head of Business Development SEA, via sasikala.annamalai@kpiinstitute.com or  +60 12 591 1366 and +60 16 660 5117.

The Research Division of The KPI Institute (TKI) has been named the Team of the Quarter for its exemplary performance in the first quarter of 2021.

The TKI People Awards series features the employees and teams recognized by TKI for going above and beyond expectations, excelling as team players, and creating a tremendous impact on the company.

Composed of subject matter experts and business research analysts, the Research Division ensures that the company’s courses are calibrated according to industry trends and demands. With their knowledge, skills, and leadership, TKI’s comprehensive KPI database continues to provide up-to-date and innovative content in order to help businesses measure their success.

“We are the BRAINs, the core team, which develops the company’s products and services,” says Cristina Mihăiloaie, Business Unit Manager of the Research Division. The team is responsible for producing quantitative and qualitative research and publications on performance management and performance measurement systems.

How are they able to accomplish those things?

Let’s find out from some of the team’s members.

What are a few perks that make working in your team a great experience?

Cristina: Openness, honesty, and support allow us to make sure that at the end of the day, our output meets clients’ expectations.

Human Hardy: We are able to learn and acquire new sets of knowledge and skills in many industrial topics.

Aida Manea: I would say the feeling that you are being listened to and that you are also listening. The amazing thing that results from this is anyone can come up with ideas, and if they are good, they will be recognized and applied.

What advice would you give other teams in order for them to achieve the same success you now enjoy?

Daniela Vuta: Focus on individual study and continuous learning but also encouragement, collaboration, and feedback sharing among team members.

Silvana Badita: When dealing with difficult tasks, collaborating and communicating with team members can help you find the best solutions to your problem.

Aida: Step out of your comfort zone a little every day. Stay focused and strive for the best version of yourself.

Cristina: It does not matter how many times or how bad you fail. What matters is how you get out of tough situations as a team. It can break you and make you secretly hate each other, or it can contribute to learning and building trust among people.

Teamwork requires shared knowledge and work experiences. What would you say is the main thing you have learned as part of your team?

Silvana: You need to work together towards a shared goal. This way, you can improve productivity and bring better business results.

Agnes Ilyes: We can improve ourselves faster if we are helping, not competing, with each other.

Human: The importance of brainstorming. Ask whatever you need to ask, and you’ll be surprised by the knowledge and perspective that your colleagues have.

Cristina: It is not about what you as an individual knows that matters in a team, but what you can bring to complete the team. You may be very good at many things, but the team may require from your role just one skill. You need to deliver what is needed and in the format it is needed.

For more information on TKI’s research reports, publications, and consulting services, get in touch with Cristina Mihăiloaie, Business Unit Manager – Research Division: cristina.mihailoaie@kpiinstitute.com | +61 (390) 282 223 | +40 (749) 424 517.

The KPI Institute (TKI) marks its 17th year of research on KPI best practices, with 21,264 KPIs documented on smartkpis.com to date. Smartkpis.com functions as an online KPI library built with performance cycle solutions and designed for professionals and public and private organizations who want to monitor the performance of key result areas of their business activities.

The KPI Database, a result of ongoing research activity managed by experienced performance measurement analysts, covers 25 industries and 16 functional areas, such as accounting, finance, CSR, human resources, portfolio and project management, sales, and supply chain.

More than 84,000 subscribers now enjoy access to a wide range of KPI examples that they can apply to their business environment, the global level, and even personal contexts, such as productivity and work-life balance. 

Members can find relevant KPI examples for their context, use them to design their own template, and get advice from experts about performance measurement.

They can also explore TKI’s Research Library, which virtually houses hundreds of resources and publications on performance-related research. 

Some of them are The KPI Dictionary series, which features definitions and calculation formula for more than 8,000 KPIs, and the Top KPI Reports series, which records the most popular KPIs used in different industries along with insights from TKI’s research analysts.

To those who would like to develop and upgrade their performance management architecture, TKI offers Toolkits consisting of pre-populated templates and examples to guide organizations in the process.

Apart from generating research reports, TKI remains committed to equipping professionals and organizations with the necessary skills in addressing KPI measurement challenges. Through the Certified KPI Professional program, they can achieve international recognition in the field of performance measurement, provide value for their business, and join esteemed peers in the Certified KPI Professionals Community.

Some of the organizations that have used TKI’s services are Accenture, Microsoft, PWC, BMW, Pepsico, Samsung, Emirates, IBM, Hilton Worldwide, and Petronas. Join the growing list of clients by choosing the subscription plan that suits your needs.

For inquiries, contact Cristina Mihăiloaie, Business Unit Manager – Research Division:  cristina.mihailoaie@kpiinstitute.com, +61 (390) 282 223 or +40 (749) 424 517.

The KPI Institute’s Certified Performance Management Systems Audit Professional Online Training Course is a self-paced online certification program where you will learn how to assess and compare performance management systems. 

The course is based on The KPI Institute’s trademarked Maturity Model Framework and taps into more than 10 years worth of research on the use, improvement, and management of maturity models, for an institution’s capability maturity diagnosis. 

The KPI Institute, which has training experience in delivering more than 1,000 training programs for 6,536 professionals in 54 countries, allows participants to access the course in two ways: by attending a Live Online Delivery or a self-paced training layout on The KPI Institute’s E-learning Platform.

This four-part certification program is packed with core course videos, exercises and reading materials, templates, after-course action plans, webinars, presentations and forum discussions, and an evaluation session for a complete learning experience.

Cristina Mihailoaie brings her years of expertise into the facilitation of the course. As The KPI Institute’s research director, Mihailoaie has coordinated the performance management audits for renowned organizations, such as Nordea IT Group, MEFIC Capital, King Saud University Medical City, and Financial Audit Dubai. She was also involved in multiple projects for implementing a performance management system based on a Balanced Scorecard at strategic, operational, and individual levels.

After taking the course, you would be able to:

• Ensure you have the right tools, processes, and people in the right place for your Performance Management System;
• Identify the weaknesses of your current Performance Management Framework and learn how to shift from one maturity level to the next one;                                           
• Conduct a full maturity assessment for one organization by accessing for free our full methodology (all 5 capabilities);                                                                   
• Obtain premium recognition for your skills as a Certified Performance Audit Professional.

Don’t miss out on the chance to become a Certified Professional Auditor in Performance Management Systems

Enroll today and find out more details about the Certified Performance Management Systems Audit Professional online training course HERE.