Between the 18th – 19th of November, 2019, the University of Padua, Italy, co-hosted in partnership with the Performance Management Association (PMA), the Performance Measurement and Management In Industry 4.0 Symposium. The KPI Institute was honoured to be invited and participate in the event, having been represented by Adrian Brudan, General Manager for the EMEA Region.

The symposium gathered scholars, consultants and practitioners from all over the globe, to focus their discussion, share their experiences and research findings on all of the upcoming industry challenges faced by the 21st century’s companies, as they delve deeper in what is known today as the Fourth Industrial Revolution.

For the past years, the business world has seen the rise of numerous new technological developments: Advanced Manufacturing, Additive Manufacturing, Augmented Reality, Big Data Analytics, Cloud, Cyber Security, Horizontal and Vertical integration, Industrial Internet of Things, Simulations. Organizations around the world are trying to keep up with these trends and it is becoming painstakingly clear that many are faltering in their performance measurement and management practices.

The KPI Institute, represented by Adrian Brudan, GM of the company and Ph.D. student at The West University, in Timisoara, contributed to the discussions with two research studies:

• Performance Management & Measurement Challenges at the Dawn of a New Technological (R)Evolution and
• Performance Management Maturity Model: Role for Improving Decision-Making in a Digitized World.

The first research study conducted by Adrian – Performance Management & Measurement Challenges at the Dawn of a New Technological (R)Evolution, features research carried out over a period of 5 years, with inputs received from participants that attended 199 certification programs in the field of performance management and measurement organized by The KPI Institute, in both open and in-house formats.

The programs were delivered in 48 cities, from 34 countries, on 6 continents. There were 3112 participants who took part in discussions which generated all of the data collected, representing 741 organizations, from 29 diverse industries, with an average of 16 participants per program/discussion.

The study’s central premise revolved around the main challenges that organizations highlight as being key underperformance factors when it comes to performance measurement & management. Each of these main factors represents a compilation of several sub-factors, which together end up resulting in an overarching issue for the company.

The findings reflect that organizations encounter as many challenges as per the number of categories of sub-clusters identified in the study, which led to the development of its main categories. The challenges reflect both technical issues with the concepts of KPI selection, standardization and activation, as well as more generic challenges that pertain to matters such as system deployment, maintenance and maturity due to lack of proper buy-in and nurturing of a performance-driven culture.

The second research study – Performance Management Maturity Model: Role for Improving Decision-Making in a Digitized World, focused on bringing to the fore all of the field-related research work and knowledge, gathered in the last 10 years, under the coordination of Adrian Brudan, GM of the Global Performance Audit Unit – GPA Unit, the strategy and performance audit division of The KPI Institute. Its purpose is to provide integrated strategy and performance management systems assessment solutions through rigorous research, education and analysis.

The GPA Unit developed the Performance Maturity Model Framework, in order to assess the complexity of an institution’s organizational capabilities. The framework relies on approximately 300 assessment parameters, grouped under 5 major areas of organizational performance improvement that reflect best practices in the field.

The Performance Measurement and Management In Industry 4.0 Symposium was a most insightful and inspiring experience. With each year, every new edition brings forth greater and more novel ideas, signaling that the way to deal with today’s recurrent performance challenges does have a one-size fits all solution, but multiple ways to reach the end goal. The symposium acts as a platform for establishing links between research groups with complementary activities, and an opportunity to share experiences with the business world.

We are honoured and proud to have been a part of this event and look forward to its future editions!

Fast forward after Egypt, Raluca landed in Kuala Lumpur, where a team of 20 delegates, part of Kuala Lumpur’s Ministry of Economy and Finance, dedicated to the Public Financial Management Reform Program, had the chance to explore The KPI Institute’s Performance Management training course, between the 12^th – 14^th of August, 2019. The training session included public sector examples, best practices and case studies.

During the 3-day session, there were a ton of interesting debates and discussions around the various elements covered in our course, however here is a quick top 3 of the most appreciated training sections:

• Performance management concepts: 13 popular concepts were differentiated; this section was particularly useful, as people tended to interpret matters in very different ways from the concepts;
• The Balanced Scorecard being the main tool to operate a PMS based on KPIs;
• Performance Management Simulation: collected data for KPIs results, compiled the performance scorecard, conducted the meeting to enable the decision-making process around KPI results and addressed initiatives to improve performance results, after which we documented the initiatives agreed upon during the meeting. WOW!

Our target during this learning experience in Kuala Lumpur was to ensure that all of the information shared with our attendees would provide them with meaningful methods of dealing with their daily challenges. We never aim to provide a theoretical response to a theoretical issue. Therefore, whenever we receive feedback like the following, it truly warms our hearts because we know we’re helping in making a difference:

• “These sessions are very useful and interesting because I can apply all of this information to my current job.”
• “I have gained a lot of input and experience from the “Performance Management” course, enough to be confident to apply at my work. Good course outline, straightforward and practical case studies and exercises.”

The KPI Institute’s participation at the PMA 2014 Conference, held in Aarhus, Denmark had as a main outcome the achievement of a full and comprehensive conference cover. PERFORMANCE Magazine, The KPI Institute’s magazine dedicated to performance and strategy, provides an extensive database that comprises 11 interviews with professionals, as well as coverage from roughly over 80 presentations delivered by speakers all throughout the 3 days of conference.

(more…)

As performance management tools and processes are gaining more attention, due to the benefits they’ve brought to organizations worldwide, a KPI certification can bring added value to your company and career.

The KPI Institute’s certifications provide you with the opportunity to increase your value in the job market and to gain a strong theoretical and practice-based experience in applying Performance Management frameworks.

(more…)

February 18^th, 2014, Melbourne, Australia – The KPI Institute, the global authority on Key Performance Indicators (KPIs) research and education, announces the launch of “Performance Management in 2013”, the second from a series of annual publications which provides an overview on the state of the discipline.

Performance Management is continuously growing in popularity and maturity, assessing the exact position and development of the discipline each year is essential. The report Performance Management in 2013 is the result of a qualitative research study conducted in the period of September 2013 – January 2014, by The KPI Institute. The research study used both primary and secondary sources.

(more…)

The European office of The KPI Institute (TKI) received the visit of Dr. Mohamed Moustafa Mahmoud, known as Dr. 3M, the Executive Director of the Madinah Institute of Leadership and Entrepreneurship (MILE), one of TKI’s strategic partners.

During the meeting, Dr. 3M and The KPI Institute team discussed and shared ideas about leadership, Performance Management practices and future directions of the organizations. Dr. 3M was impressed by TKI activities: “At this moment, my opinion is that you don’t have competition when it comes to KPIs. The thorough research conducted in this field has placed the company in a unique position. The Top 25 KPIs reports, as far as I have witnessed, draw attention at many conferences and training courses where TKI is present.” (more…)