In the PERFORMANCE Magazine Issue No. 27, 2023 – Government Edition, The KPI Institute was given the opportunity to connect with Michael Jacobson, Deputy Director for Performance and Strategy in King County’s Office of Performance, Strategy and Budget, through a written interview and discuss government strategy and performance management, focusing on people, processes, and public service.

TKI: What key trends have shaped the public sector in recent years, and how have they influenced governmental practices and policies?

Jacobson: Increasing complexity and cross-sectoral issues: the hardest problems to solve are not technical or even financial but cut across multiple sectors and social dimensions. They also require political agreement or at least alignment. The public sector cannot solve issues like homelessness, climate change, or poverty alone. The need for cross-sectoral collaboration is required.

Demographics: this applies to the increasing diversity of the populations we serve and the changing expectations of new generations and their relationship to work, especially if they want to work in the public sector. This requires a more racially diverse workforce and a more responsive stance as an employer to adapt to changing market conditions. This has also reinforced the need for governments to improve equity in services and policies (process, distributional, and results).

Accountability and limited resources: increased public accountability and constrained resources have required governments to focus on management systems, including performance management and Lean, to deliver results.

TKI: In your observations in general, what do you think about how well governments manage their performance in terms of strategy planning and performance monitoring?

Jacobson: Some are doing a fantastic job developing strategic plans, cascading strategy down to the organization, and tracking performance to targets. Some are doing little of these things and primarily reacting to issues. The majority are doing one or two major planning and monitoring efforts, maybe inconsistently or in specific departments only and not at an enterprise scale.

A complete strategic planning-monitoring-improvement cycle (or a complete Plan-Do-Check-Adjust cycle) is not a small thing. It has taken us years to have the key elements in place at the enterprise level in King County. There are still many opportunities to improve, whether using targets more consistently or being more results-focused when performance differs from where it needs to be.

Dive deeper into Jacobson’s perspectives on the latest trends in strategy and performance management in the government sector today. Check out the cover story of the newest issue of PERFORMANCE Magazine. Visit the TKI Marketplace for a free digital copy and Amazon for an additional printed version of the magazine. 

The KPI Institute (TKI) People Awards series features the employees and teams recognized by TKI for going above and beyond expectations, excelling as team players, and creating a tremendous impact on the company.

In the ever-evolving professional landscape, the pursuit of excellence extends beyond technical prowess. In this interview, the TKI Employee of the Month (EOM) awardees for the third quarter of 2023 share how their mindset, personal passions and connection to the community shine through in the way they perform their roles and achieve success.

By looking at real stories and lessons from different fields, we gain a holistic view of what success really means.

 

August

 

Bernadine Sandoval

Administrative Assistant

Life Management Science Labs (LMSL)

 

TKI: What does receiving the Employee of the Month award mean to you?

Bernadine: Being awarded the Employee of the Month is a big recognition for my hard work. It also serves as a motivation for me to continue performing at a high level. At the same time, it gives me the eagerness to improve my abilities and skills. Also, I am glad that I was able to contribute to the company’s success.

TKI: What’s your favorite accomplishment so far at TKI?

Bernadine: Working as an admin assistant, I am responsible for ensuring seamless workflow and day-to-day operations. Collaborating with different teams and ensuring their expectations are met has been one of my biggest accomplishments here at LMSL.

TKI: When you’re faced with a challenge at work, how do you find a solution?

Bernadine: My journey at LMSL has been marked by work challenges that have catalyzed my growth. I have discovered that confronting mistakes, rather than avoiding them, can lead to personal improvement and a more resilient and productive work environment.

TKI: What would be the three main career lessons that you have learned thus far?

Bernadine: The three career lessons I have learned so far are continuous learning, leadership skills, and resilience. Working at LMSL gives me the opportunity to learn every day. Even though I am not a leader, I have the chance to improve myself when it comes to decision-making, problem-solving, and team management. Lastly, LMSL taught me to bounce back from disappointments and use them as opportunities for personal and professional growth.

 

Kathina Aninditya

Junior Research Program Coordinator

Institute for Life Management Science (ILMS)

 

TKI: What do you want to do when you are not working? What are your hobbies, passions, or involvement in your community?

Kathina: In my free time, I enjoy spending quality moments with family and friends to recharge. One of my hobbies is reading but it varies depending on my mood. As for community involvement, I recently applied for a 5K race with friends to promote a healthy lifestyle.

TKI: What do you appreciate most about working at TKI?

Kathina: What I value most about my role at TKI is the opportunity to work within a global environment. Collaborating with colleagues from diverse cultures and backgrounds adds a unique dimension to our discussions and allows for a rich exchange of perspectives that constantly broadens my horizons.

TKI: What are you looking forward to in terms of your new projects, collaborations, and role here at TKI?

Kathina: Nothing specific, but I am eagerly anticipating the opportunities for growth and learning that come with my new projects, collaborations, and role here at ILMS. It’s an exciting prospect to take on fresh challenges and work closely with talented colleagues.

 

Islam Salahuddin

Data Analyst

TKI Research Division

 

TKI: What does receiving the Employee of the Month award mean to you?

Islam: Receiving the Employee of the Month award serves as a valuable recognition from colleagues

TKI: What’s your favorite accomplishment so far at TKI?

Islam: One of my favorite accomplishments at TKI is developing and enhancing the methodology as well as the analysis and reporting of TKI’s flagship Government Services Index.

TKI: When you’re faced with a challenge at work, how do you find a solution?

Islam: Through research, discussions with colleagues and trial and error.

TKI: What would be the three main career lessons that you have learned thus far?

1. Flexibility – Career paths are not carved in stone. 
2. Personal perspective – Everyone has their own experience that shapes their perception and what they have to add, and that is important. 
3. Collective learning – Sharing knowledge and skills supports individual development.

 

September

 

Andreea Vintila

Business Research Analyst – TKI Research

 

TKI: What do you want to do when you are not working? What are your hobbies, passions, or involvement in your community?

Andreea: Outside of work, I enjoy immersing myself in nature and observing the world in motion, which helps me reconnect with reality after spending time in the virtual realm. My creativity knows no bounds; I dabble in photography and often experiment with reinventing recipes.

TKI: What do you appreciate most about working at The KPI Institute?

Andreea: What I value most is the sense of security and the absence of excessive pressure in my work environment. At the same time, I appreciate the occasional challenge of working under pressure, as it fosters growth and adaptability.

TKI: What are you looking forward to in terms of your new projects, collaborations, and role here at TKI?

Andreea: I am always eager to take on diverse projects. I approach each task with confidence, fully aware that the necessary support and patience are readily available to help me excel. My experience within this team shows that with the right people, we can progress at our own pace. Additionally, I have learned that no matter how complex a task may appear, a positive mindset, patience, and dedication can lead to its resolution.

 

Cynthia Claudia

Senior Editor & Quality Assurance Specialist 

LMSL

 

TKI: What do you want to do when you are not working? What are your hobbies, passions, or involvement in your community?

Cynthia: I am mostly involved in self-care activities when I disconnect myself from work: I do pilates, have a quiet time to myself, enjoy listening to music and watching movies, and connect with friends and families.

I am also an avid traveler who not only enjoys exploring the serenity of nature in the countryside but the hustle bustle culture of city life too.

TKI: What do you appreciate most about working at The KPI Institute?

Cynthia: I am grateful for the opportunities that TKI provides in terms of self-improvement and learning new skills and knowledge through many training and certifications. There are always opportunities to gain new skills, discover ideas, learn new systems, and build new relationships.

Through remote work setup, I am also grateful to be able to collaborate with people from various ages, cultures, and backgrounds. It is such a remarkable experience to get in touch with people from different parts of the world.

TKI: What are you looking forward to in terms of your new projects, collaborations, and role here at TKI?

Cynthia: I hope to keep earning the trust to deliver various tasks and outputs in my current role. Furthermore, I am also looking forward to being a part of projects outside my scope of work.  As I closely collaborate with the Research team and gain insights into their work, I’m keen to engage in primary research for firsthand data collection, moving beyond secondary research.

The opportunity to conduct surveys or interview people to gather primary data in the field of social science or life science and drawing conclusions excites me the most. I am looking forward to many more opportunities to improve my skills and knowledge in the future. 

 

Syadza Andini

Framework Program Coordinator 

ILMS

 

TKI: What do you want to do when you are not working? What are your hobbies, passions, or involvement in your community?

Syadza: Outside of work, I cherish my moments of self-care and relaxation. These moments often include savoring a leisurely day at the beach, immersing myself in a good book on my Kindle, indulging in a soothing massage, and spending quality time with friends. These activities help me recharge and maintain a healthy work-life balance.

Occasionally, my friends and I would also embark on spontaneous adventures, which might lead us to picturesque waterfalls or, when time permits, underwater as we engage in diving. These experiences foster a sense of wonder and excitement, allowing me to connect with nature and create lasting memories with friends.

Regarding my passions, I have a deep-rooted love for working with clients, particularly in the realm of counseling, and my specialization is in Clinical Psychology with a focus on children and adolescents. Although my current role may not involve direct client interaction, I am committed to advancing in this area. I have been actively pursuing additional courses and certifications related to counseling and child psychology, with the ultimate goal of rekindling my passion and making a meaningful impact in this field once again.

TKI: What do you appreciate most about working at The KPI Institute?

Syadza: What I appreciate most about working at The KPI Institute (especially in the ILMS) are:

The diverse culture – Our workplace is a tapestry of diverse cultures, with colleagues coming from different countries and backgrounds. This enriching diversity provides a dynamic environment where different perspectives and insights come together. It fosters a global mindset and encourages creative problem-solving.

Supportive colleagues – The camaraderie among my colleagues is truly exceptional. I am fortunate to work with teams that are not only talented but also incredibly supportive. Whether it is collaborating on projects, seeking advice, or navigating challenges, there is a strong sense of teamwork and a willingness to help one another succeed.

TKI: What are you looking forward to in terms of your new projects, collaborations, and role here at TKI?

Syadza: In terms of my projects, collaborations, and role here at TKI, I have several things that I look forward to:

1. Launching courses with the LMSL – I am eagerly anticipating the launch of courses under the LMSL initiative. This is a project close to my heart, as I was here from the beginning of it, and I am committed to its success. These courses have the potential to offer valuable insights and knowledge to our audience, and I look forward to contributing to their development and rollout.
2. Increased involvement in creating articles – I am keen to become more actively involved in creating articles for the Insights Magazine. Sharing valuable knowledge and insights with our readers is a fulfilling endeavor, and I am excited to be more active and contribute to this platform.
3. New centers in the ILMS – The establishment of a new center within the ILMS is a significant development. I am excited about the challenge of developing the framework for this center and helping it evolve just like the existing centers.

 

Marking a year of accomplishments, The KPI Institute (TKI) is geared up to continuously deliver top-tier training programs to professionals and organizations worldwide in 2024. These programs are designed to equip them with the most up-to-date knowledge and tools for crucial business domains, such as strategy, performance management, data analysis, and customer service.

TKI, a global leader in performance management training and certification, remains committed to meeting the ever-changing demands of the dynamic business environment with the recent launch of the 2024 course calendars: Live-online Global Certifications 2024, Dubai Training Courses 2024, and Southeast Asia Training Courses 2024. 

The 2024 training calendars feature in-demand certifications like the Certified KPI Professional and Practitioner and the Certified Strategy and Business Planning Professional. The KPI Professional and Practitioner training courses aim to provide participants with an in-depth understanding of the challenges associated with key performance indicator (KPI) measurement and practical strategies to overcome them. To ensure a seamless learning experience, TKI offers a wealth of resources, such as toolkits, templates, case studies, and exemplary practices from successful global organizations.

Similarly, the Certified Strategy and Business Planning Professional course is designed to help professionals cultivate a strategic mindset, grasp fundamental strategy planning concepts, apply strategy planning tools through individual and collaborative exercises, and analyze industry best practices by examining real-world examples and engaging in discussions.

Today’s professionals are also engaging in contemporary programs such as Certified OKR Professional and Certified Data Analysis Professional to gain the skills required to address the current needs of the corporate landscape.

Amid the intricacies of the modern business world, The KPI Institute certifications serve as a catalyst for professionals to achieve success, presenting a globally acclaimed approach characterized by steadfast standards, rigorous research, and exceptional leadership. In 2023 alone, TKI facilitated learning experiences for 6,086 individuals through 372 in-person and live session courses from January to November 2023.

Whether someone is looking to advance in their career, undergo a transition, or ensure their organization stays competitive, The KPI Institute has something to offer. Explore the full calendar of training programs and secure seats for the upcoming year here.

Effective governance not only sets rules but also steers a nation toward a shared vision.  This is accomplished by creating a strategy aligned with citizens’ welfare and aspirations and ensuring progress at every step. Therefore, performance management plays a crucial role in measuring, evaluating, and improving the effectiveness of government initiatives and policies. 

The latest PERFORMANCE Magazine Print Edition, published by The KPI Institute (TKI), explores innovative ideas, best practices, case studies, agile approaches, and viewpoints about the use of key performance indicators, benchmarking, strategic planning and execution, and data analysis in the government sector. 

The magazine offers exclusive insights from interviews with performance management practitioners and experts in the government, addressing issues affecting government employees and citizens, like job loss and digital inequality. TKI’s consultants also share their perspectives on other performance management challenges, data empowerment, and digitalization. 

In the cover story, Michael Jacobson, the Deputy Director for Performance and Strategy at the King County Office of Performance, Strategy, and Budget in the United States, dives deeper into government strategy and performance management, highlighting the roles of people, processes, and leadership in ensuring efficient and successful public service.

Furthermore, the In-depth section of the magazine delves into crucial aspects of organizational management, covering the newest trends and practices in how organizations formulate and execute strategies, enhance workforce performance, and leverage data for informed decision-making.

One of the edition’s highlights is the coverage of the performance management system maturity assessment conducted by the Global Performance Audit (GPA) Unit of The KPI Institute for the Talent and Performance Management Department of Saudi Arabia’s Tourism Development Fund (TDF).

PERFORMANCE Magazine’s Career Insights section presents stories and insights from seasoned performance management professionals in the government who shared their experiences in pursuing careers in public service. Additionally, the magazine shares valuable resources such as statistics, books, software, podcasts, and webinars.

Seize this opportunity to understand how strategy and performance management work in the government sector and gain lessons on leadership, strategic thinking, and adaptability. Grab a digital copy today of the PERFORMANCE Magazine Issue No. 27, 2023 – Government Edition through TKI Marketplace. You can also purchase the printed edition via Amazon. 

 

Key performance indicators (KPIs) are used to understand and improve performance across a diverse range of industries, departments, and teams. For companies that produce goods and commodities, KPIs are absolutely essential as they offer a detailed view of their performance—for both individual employees and the organization as a whole. Production capacity and adherence to production schedules are just a few examples of areas in such an industry where KPIs can be used.

The importance of KPIs is even more prominent nowadays, as production has slowed considerably across the globe, caused by various compounding issues such as semiconductor, iron ore, and chemical shortages just to name a few. Such problems must be dealt with, and a reliable way to determine if the implemented solutions are working is through the use of KPIs. 

On top of the production slowdown, many companies that produce goods and commodities are also dealing with the changes brought about by Industry 4.0 —chief of which is the issue of proper integration. New technology and old processes typically don’t mix, a maladjustment that is exacerbated by skills gaps. Fortunately, there are ways to close these gaps, namely through reskilling and upskilling. Reskilling and upskilling are both training-centric methodologies, requiring employees to learn new skills or update their existing skill sets to match the new technology they will be using. This is not enough, however, as the effectiveness of training must be measured, which is where the use of KPIs comes into play. 

Due to the importance of KPIs in production, The KPI Institute (TKI) has diligently collated the 10 most widely used production KPIs. This information comes from smartkpis.com, TKI’s comprehensive database comprising 21,334 KPIs, covering 16 functional areas and 25 industries. The top 10 production KPIs are as follows:

1. % Production schedule attainment – Measures the rate at which the production target for a given time period has been attained.
2. # Units per man-hour – Measures the number of completed units of a product realized per man-hour of work.
3. % Production schedule adherence – Measures the deviation between the actual production units and the planned production units for the same period.
4. % Production uptime – Measures the percentage of utilized operation time from the planned available production time.
5. # Production plants – Measures the number of manufacturing plants (e.g. assemble lines) available and functional for the production process.
6. % Recovery yield rate of returned products – Measures the percentage of product returns that were valued again from overall returned products.
7. % Production capacity utilization – Measures the percentage of the production volume actually realized from the total production capacity.
8. # Ideal run rate – Measures the theoretical ideal production rate expected to be achieved in optimal circumstances.
9. # Production capacity – Measures the volume of products that one plant or company can produce with its actual resources in a specific timeframe.
10. $ Penalties cost due to unsatisfied demand – Measures the penalty values generated by the inability to satisfy demand.

Keeping track of these metrics can prove pivotal to the survival and success of any production business. For a detailed breakdown of these KPIs, including how to calculate them and when to measure them, download the free poster on the TKI marketplace.

An increasingly used performance management tool in organizations worldwide is the balanced scorecard (BSC). This is according to the latest report released by The KPI Institute on strategy management. The BSC provides a comprehensive framework for monitoring and managing performance across various business dimensions, including financial, customer, internal processes, and learning and growth. However, despite its numerous advantages, effectively adopting the BSC presents some obstacles.

Ensuring that the BSC aligns with the organization’s strategic goals is one of the main challenges. Developing relevant performance metrics requires an in-depth understanding of the mission and vision of the organization. Without this alignment, the BSC is just a collection of metrics that do not drive the desired outcomes.

Another issue lies in collecting and managing the data required to support the scorecard. Organizations usually struggle to acquire reliable and timely data, which can affect their capacity to accurately monitor performance. Furthermore, data saturation can become an obstacle, as companies may be tempted to track too many indicators. This may result in information overload and inefficiency.

Communication and staff buy-in are also major challenges. Employees may resist the changes brought about by the BSC and consider it an additional layer of bureaucracy. To overcome this reluctance and make sure that they know what the scorecard is for, it is important to use effective communication and engagement techniques.

For professionals who want to learn how to overcome these challenges, discover real-life cases, and explore solutions, join the Certified Balanced Scorecard Management System Professional – Live Online course. The KPI Institute is holding the year’s last session from December 4 to 8. 

Make your last move of 2023 count and secure your spot by registering here.

The KPI Institute (TKI) has released the “STATE OF STRATEGY MANAGEMENT PRACTICE – 2023 GLOBAL REPORT”, which offers an analysis of the factors influencing strategy planning and provides recommendations on how companies can effectively address gaps in the process. 

TKI, a leading global research institute specializing in business performance, conducted the study with 346 respondents representing 69 countries from April to June 2023. This extensive report encompasses key subjects in strategy and performance management, organized into three sections: planning, measurement, and execution. The report also presents suggestions for optimizing strategic approaches and achieving organizational excellence.

One notable finding from the study indicates that gathering insights on value drivers for customers serves as the foremost enabler of strategic planning in organizations. According to the report, “[The result] underscores how respondents perceive the impact of understanding and meeting client needs on driving successful strategies and highlights the importance of customer centricity.”  

The strategy measurement section revealed that key performance indicators are employed equally in corporate performance evaluations and employee performance reviews. The results also show that the Balanced Scorecard and Objectives and Key Results are respondents’ most frequently utilized performance management frameworks.

In the execution section, it is emphasized that enhancing the frequency of performance reporting enables professionals to take proactive measures in response to emerging trends and issues. The majority of the respondents preferred monthly evaluations, followed by quarterly and annual reviews. 

For more insights, visit the TKI Marketplace and download the “STATE OF STRATEGY MANAGEMENT PRACTICE GLOBAL REPORT – 2023.”

Excellence meets expertise. The KPI Institute (TKI), leveraging decades of experience and capabilities through its Global Performance Audit (GPA) Unit, has presented the Tourism Development Fund (TDF) of Saudi Arabia with an Excellence Award. This award acknowledges the organization’s high-level strategy and performance management practices.

The KPI Institute, a globally trusted reference for organizational performance standards, along with a team of experts from the GPA Unit, conducted the maturity assessment for TDF. The process covers five key organizational capabilities: strategic planning, performance measurement, performance improvement, employee performance management, and organizational culture.

The Integrated Performance Maturity Model is a proprietary evaluation framework that relies on a sound collection of information through client documentation review, survey insights, and brief interviews with key internal stakeholders. All findings are rated against best practices using a scoring methodology. The evaluation of TDF concluded with a final score that positions the Fund on maturity level IV out of V.

”The level of maturity encountered in Tourism Development Fund regarding researching and involving stakeholders in strategy formulation and planning, as well as their ability to convey effectively the essence of corporate strategy and KPIs, prove that advanced performance management systems can be built in the early years of an organization. More than that, they are fostering a sustained growth and evolution of the business,” said Cristina Mihăiloaie, Lead Consultant on the maturity assessment project for TDF.

Qusay bin Abdullah Al Fakhri, the Fund’s Chief Executive Officer, views the award as an achievement for the tourism system and commends the unwavering team spirit that has enabled the office to attain the highest quality standards in organizational performance. “This achievement is a direct result of the unwavering dedication of our team, led by the Strategy and Organizational Excellence team, in addition to the Performance and Talent Management team of the Fund. It emphasizes the significance of our ongoing efforts and determination to fulfill our promises and goals.”

************

About the Tourism Development Fund (http://tdf.gov.sa/)

The Tourism Development Fund was established to empower and develop one of the Kingdom’s most rapidly growing industries. As tourism is a key driver to achieving the 2030 Saudi vision, the Fund plays an important role in attracting and supporting investments and providing support for the private sector to incentivize the development of the tourism ecosystem.

Contact: +966-11-920011552

Email: contact@tdf.gov.sa

About The KPI Institute (www.kpiinstitute.org)

The KPI Institute is a worldwide leader in performance management and KPIs training and certification. It operates research programs in 12 practice domains, disseminates industry insights through publications and knowledge platforms, and provides support in deploying those insights through training and advisory services.

Improve your organization’s performance management architecture with the maturity assessment services offered by The Global Performance Audit Unit, the strategy and performance audit division of The KPI Institute. Explore additional offerings at www.gpaunit.org.

Contact: Adrian Brudan, General Manager EMEA, The KPI Institute

Email: adrian.brudan@kpiinstitute.com | Mobile/WhatsApp: +40 721 233 084

Key performance indicator (KPI) selection is similar to laying the groundwork for a strong structure. KPIs are the building blocks of performance measurement, enabling informed decision-making for organizations.

In the same way that building foundations are tailored to the terrain, KPIs ensure companies stay on track toward their goals. It is possible to develop misguided strategies if KPIs are selected incorrectly. However, KPI selection is not easy. In fact, one of the top three issues in strategic planning is identifying the appropriate KPIs, as indicated by the State of Strategy Management Practice in 2022, an international research study by The KPI Institute (TKI).

According to Aurel Brudan, CEO of TKI, choosing the right KPIs is a multifaceted undertaking due to the interdependencies inherent in the process. He explains that the process requires, among other things, extensive research for internal and external documents, the participation of internal stakeholders, and the adaptability to shifting environments or business priorities.

On top of those challenges is the need to determine the quality and attributes of KPIs a company should select. Mihai Toma, TKI’s Managing Director of Consulting Services, recommends that organizations choose KPIs that are useful, reflecting quantitative expressions for achieving key goals. KPIs should also be specified properly, with no jargon or complex concepts. Furthermore, balance is critical, with two KPIs for each target preferably monitored to avoid potential imbalances and enable a full performance review.

Given these challenging requisites, how should organizations approach KPI selection? Similar to how engineers analyze the structural requirements and complexities of a building, organizations must meticulously evaluate their unique needs and objectives when selecting KPIs. The whitepaper titled “TOP 10 KEY PERFORMANCE INDICATORS 2023: Expert Tips for Choosing the Right Metrics” details the structured method designed by TKI for choosing KPIs and provides strategies for overcoming the most common obstacles in the process. Moreover, the report highlights the most popular KPIs in 2023 on smartKPIs.com, the largest repository of documented KPIs.

Download the free whitepaper now, and do not miss the upcoming “Top 10 KPIs – 2023 Extended Edition” for deeper industry insights. Follow the  TKI’s LinkedIn page to stay updated!

The success of an organization depends on its employees’ ability to adapt to a dynamic business landscape characterized by technological advancements and industry shifts. How can individuals make the most of these changes to not only rise above them but also thrive in their chosen fields?

Take a look at how employees at The KPI Institute accomplish their goals. They come from diverse backgrounds, each contributing a wealth of expertise to their roles while remaining committed to continuing their personal and professional development. 

This is why The KPI Institute (TKI) People Awards series features the employees and teams recognized by TKI for going above and beyond expectations, excelling as team players, and creating a tremendous impact on the company.

In this article, let’s get to know the TKI Employee of the Month (EOM) awardees for the second quarter of 2023. 

 

Month of April 2023

 

 

 

Paolo Orduña

Senior Editor

TKI Publishing Department

 

TKI: What does receiving the Employee of the Month award mean to you?

Paolo: Receiving the EOM award proves I belong here.

 

TKI: What is your favorite accomplishment so far at TKI?

Paolo: I am proud of the Writer Training Program that I developed and facilitated.

 

TKI:  When you are faced with a challenge at work, how do you find a solution?

Paolo: I try to look at challenges or problems from different perspectives to find a solution that best fits the context of the current issue.

 

TKI: What would be the three main career lessons that you have learned thus far?

Paolo:

1. When you fail, it is important to note where and how you fell short. Failing by itself won’t bring any lessons. But how you frame failure and what you can take away from the experience that dictates whether or not you learn something.

2. Being open to feedback means having to swallow your pride. You cannot get better if you do not believe there is room for improvement.

3. Never be afraid to ask for help. As cliché as it sounds, there really is no “I” in “team.”

 

 

 

Cynthia Claudia

Senior Editor and Quality Assurance Specialist

Institute for Life Management Science (ILMS)

 

TKI: What does receiving the Employee of the Month award mean to you?

Cynthia: I am grateful to receive the EOM award for April 2023. It means a lot to me because it shows that the people around me acknowledged and appreciated my work and capability. Moreover, it also serves as a reminder of my work’s impact on the people around me as well as on the overall success of the organization. It motivates me to continue giving my best to contribute to the organization’s shared goals.

 

TKI: What is your favorite accomplishment so far at TKI?

Cynthia: The opportunity of getting promoted from Assistant Editor to Senior Editor and Quality Assurance Specialist. I believe this accomplishment would not have been possible without the constant support and feedback from the people I work closely with. I might be going out of my comfort zone when dealing with new stuff but I am eager to embrace new challenges and learning opportunities, leveraging my strengths and capability to make a meaningful contribution.

 

TKI:  When you are faced with a challenge at work, how do you find a solution?

Cynthia: When faced with a challenge at work, I try to gather as much information as possible. I gather information independently or by reaching out to my seniors, who I believe can brainstorm a solution to the particular challenge. The information-gathering process will help me to devise solutions. From there, I can decide the best solution to the challenge. I believe it is important not to be passive when facing challenges at work, especially in a remote environment. 

 

TKI: What would be the three main career lessons that you have learned thus far?

Cynthia:

1. Communication: Constant communication with colleagues is essential in solving problems, aligning expectations, and building trust in the working environment. 

2. Agility: Be agile to adapt quickly to any changes in the working environment and lead changes productively and cost-effectively without compromising the quality of our output. 

3. Continuous improvement: Always be hungry to learn something new and improve yourself. Learning is a continuous journey that helps you improve, so embrace any opportunity to learn something new. 

 

 

 

Raden Trizaldi

Senior Researcher

Applied Management System Institute (AMSI)

 

TKI: What does receiving the Employee of the Month award mean to you?

Raden: Receiving the EOM award means a great deal to me. It validates my hard work, dedication, and support provided to my team and the organization. It signifies that my efforts have been noticed and appreciated, which is extremely motivating. This award serves as a reminder that my contributions had a positive impact and encourages me to continue striving for excellence in my work.

 

TKI: What’s your favorite accomplishment so far at TKI?

Raden: Choosing just one favorite accomplishment at TKI is difficult as I have been fortunate to work on various meaningful projects. However, if I highlight one, it would be the development of the Artificial Intelligence (AI) for Business Productivity course. This accomplishment is remarkable to me because it allowed me to utilize my expertise in AI and allowed me to contribute to my team members’ growth and development. Witnessing the impact of the course on their learning and seeing them excel in their roles has been immensely fulfilling.

 

TKI:  When you’re faced with a challenge at work, how do you find a solution?

Raden: When faced with a challenge at work, my approach to finding a solution involves several steps. First, I thoroughly analyze the problem and understand its underlying causes. Then, I research and gather relevant information to gain a comprehensive understanding of the issue. Next, I brainstorm potential solutions, considering both conventional and innovative approaches. 

Moreover, I engage in open discussions and seek input from my colleagues, leveraging their expertise and perspectives. Once I have explored various options, I assess each solution’s feasibility, risks, and potential outcomes. Finally, I make an informed decision, considering the resources available and the desired outcomes, and proceed with implementing the chosen solution. Throughout the process, I remain adaptable, open-minded, and persistent, always ready to adjust my approach if necessary.

 

TKI: What would be the three main career lessons that you have learned thus far?

Raden: The three main career lessons I have learned thus far are:

1. Collaboration and teamwork are essential for success. Embracing a collaborative mindset and fostering strong relationships with colleagues not only enhances productivity but also promotes a positive and supportive work environment.
2. Continuous learning and staying updated with industry trends and advancements are crucial. Embracing a growth mindset and seeking knowledge and skill expansion have fueled my professional development.
3. Embracing challenges and stepping out of the comfort zone is where real growth happens. By taking on tasks and roles that stretch my capabilities, I have learned and achieved more than I initially thought possible. Embracing challenges with a positive attitude and perseverance has been essential to overcoming obstacles and reaching new heights in my career. Once again, I am genuinely grateful for being recognized as the Employee of the Month. This award motivates me to continue contributing to the success of AMSI and TKI, inspiring and supporting my colleagues to reach their full potential.

 

 

 

Syahrul Ghifari

Graphic Designer

Biodigy

 

TKI: What do you want to do when you are not working? What are your hobbies, passions, or involvement in your community?

Syahrul: When I am not working, I have several hobbies and interests I enjoy doing. One of my main passions is learning. I love to immerse myself in books or videos, especially about design, technology, and web development. I am also quite passionate about outdoor activities like jogging. Exploring nature and spending time outdoors rejuvenates and allows me to disconnect from the digital world, even for just a while. Additionally, I enjoy outdoor photography, capturing the beauty of landscapes and wildlife.

Overall, my hobbies help me maintain a balanced and fulfilling life outside of work.

 

TKI: What do you appreciate most about working at The KPI Institute?

Syahrul: Firstly, I am delighted to return as an employee of the month. What I appreciate most about working at TKI is that it provides me with a platform for learning and self-improvement. Additionally, the efficiency of remote work, which is uncommon in Indonesia, serves as an advantage, enabling me to be more productive, manage my time effectively, and collaborate with helpful colleagues.

 

TKI: What are you looking forward to in terms of your new projects, collaborations, and role here at TKI?

Syahrul: I hope to continue earning trust to take on diverse tasks, enabling me to complete projects and acquire new skills.

 

Month of May 2023

 

 

 

Andreea Vintila

Junior Management Consultant

TKI

 

TKI: What does receiving the Employee of the Month award mean to you?

Andreea: Receiving the EOM award is a fantastic accomplishment and a meaningful appreciation of my hard work and victories on the job. Knowing that my coworkers and superiors have seen and acknowledged my efforts gives me a sense of validation. This honor motivates me to continue functioning at a high level and to aim for even greater success.

 

TKI: What’s your favorite accomplishment so far at TKI?

Andreea: A significant achievement I take pride in is my contribution to authoring multiple articles for both the printed and online editions of the Performance Magazine.

 

TKI:  When you’re faced with a challenge at work, how do you find a solution?

Andreea: Typically, when confronted with work challenges, I proactively seek to devise independent solutions, drawing upon my professional expertise. Additionally, I engage in collaborative brainstorming sessions with trusted colleagues to explore diverse perspectives. To ensure an optimal outcome, I also seek the guidance and input of my supervisor to validate and refine the proposed solution.

 

TKI: What would be the three main career lessons that you have learned thus far?

Andreea: The three main career lessons I learned so far in my stay in TKI are (1) prioritizing work-life balance, (2) embracing challenges and setbacks as learning opportunities, and (3) communicating effectively.

 

 

 

Nouran Essam Ali 

Graphic Designer

Biodigy

 

TKI: What does receiving the Employee of the Month award mean to you?

Nouran: This award makes me feel recognized and appreciated by my colleagues for all my work these past few months.

 

TKI: What’s your favorite accomplishment so far at TKI?

Nouran: It should be the PERFORMANCE Magazine Issue 26, 2023 – Data Analytics edition. 

 

TKI:  When you’re faced with a challenge at work, how do you find a solution?

Nouran: I face my challenge at work by completing the project quickly, breaking the challenge into smaller tasks, maimaintaining positive self-image, and staying passionate.

 

TKI: What would be the three main career lessons that you have learned thus far?

Nouran: 

• time management
• focus on developing and using your strengths
• staying committed to work

 

 

 

Layla Woodard

Marketing Manager

Functional Areas Enablement Institute

 

TKI: What does receiving the Employee of the Month award mean to you?

Layla: The EOM award means a lot since it shows my colleagues’ trust in me and my commitment to the job. I appreciate how they see my work ethic and no deed (small or big) goes unnoticed.

 

TKI: What’s your favorite accomplishment so far at TKI?

Layla: Finalizing the name of FAEI, formerly AMSI, and launching its first product was a long process but completely worth it. Nothing feels better than seeing your hard work come to life!

 

TKI:  When you’re faced with a challenge at work, how do you find a solution?

Layla: I always try to distance myself from the problem and challenge, so I look at things from a different lens than when I am in the eye of the hurricane. To solve any issue, you must be as empathetic as possible in understanding all perspectives. In addition, I ask my colleagues what would be the best course of action in any challenge because sometimes someone outside of the situation is the one who can provide insight or enlighten you on the solution.

 

TKI: What would be the three main career lessons that you have learned thus far?

Layla: 

• Everyone learns differently, so be patient with people.
• Sometimes, you have to step away from a problem to solve it.
• Taking initiative is one of the best things you can do.

 

 

 

Kathina Aninditya

Junior Framework Program Coordinator

ILMS

 

TKI: What do you want to do when you are not working? What are your hobbies, passions, or involvement in your community?

Kathina: On some days, I just want to rest at home. Then, sometimes, I want to go outside and spontaneously go somewhere with my family or friends. Recently, I have been setting aside a day each month to try new activities with my friends. For example, we learned to make pottery, created batik (an Indonesian technique of wax-resist dyeing applied to the whole cloth), concocted tisane, and garden using permaculture principles.

 

TKI: What do you appreciate most about working at The KPI Institute?

Kathina: I am genuinely grateful for the remarkable support from both ILMS team members, including the research team and our colleagues at Life Management Science Labs (LMSL). It brings me immense joy to be part of a group that faces challenges and triumphs together. Although there were some disagreements, which are natural in any dynamic environment, we always overcame them together. During these moments, we truly connect, fostering openness and collaboration that is integral to our success as a team. I genuinely feel fortunate to be surrounded by such a talented and dedicated group, and it fuels my excitement to continue working with them and achieving our collective goals.

 

TKI: What are you looking forward to in terms of your new projects, collaborations, and role here at TKI?

Kathina: As I start my new role at ILMS, I eagerly anticipate the opportunity to gain valuable experience in management. I am not only coordinating junior researchers but also keen to actively participate in other projects involving cross-functional collaboration with teams such as publishing and marketing. However, I would like to take on smaller projects like improvement plans for our products or other initiatives alongside my colleagues. 

Furthermore, I look forward to delving into primary research again, a pursuit that has been close to my heart for some time. The prospect of conducting experiments and employing statistical analysis excites me greatly, and I am truly eager to engage in this fulfilling aspect of the role. As I envision the future possibilities, my enthusiasm grows, and I am genuinely thrilled to embrace the challenges and opportunities that await me.

 

Brian Kiprop

Research Analyst

TREFORIN

 

TKI: What does receiving the Employee of the Month award mean to you?

Brian: Being honored with the EOM award recognizes my dedication and significant contributions to achieving the company’s project goals. I collaborated with the Applied Management System Institute (AMSI) to develop an innovative AI professional course, which involved focused teamwork and meeting tight deadlines. I willingly went above and beyond, working extra hours to ensure success. Reflecting upon this transformative experience, I realize how it has propelled my professional growth and empowered me to cultivate an environment where colleagues thrive and excel, fostering a culture of collective success.

 

TKI: What’s your favorite accomplishment so far at TKI?

Brian: Working on the new AI course has been a significant highlight of my year. It has been immensely rewarding to contribute to developing this course, which aims to enhance professionals’ understanding of AI for business productivity concepts and their practical application across various business functions. I am excited about its potential impact on enriching knowledge and empowering organizations and individuals in the rapidly evolving field of AI.

 

TKI:  When you’re faced with a challenge at work, how do you find a solution?

Brian: When faced with a challenge at work, I focus on understanding the issue by gathering information and seeking input from colleagues. This enables me to assess potential solutions and prioritize successful ones effectively. Reflecting on outcomes also helps me learn and improve.

 

TKI: What would be the three main career lessons that you have learned thus far?

Brian:

1. Embrace versatility and adaptability –  working across multiple units and taking various roles within the company has taught me the importance of being adaptable and open to new challenges. 

2. Foster a growth mindset –  maintaining a growth mindset has been pivotal in my career development. By staying humble and curious, I have approached each task and interaction as an opportunity to learn and grow.

3. Take ownership of your professional growth – seeking opportunities to expand my knowledge, acquire new skills, and stay current with industry trends is vital to remain competitive and advancing in my career.