Have you ever wondered how some organizations consistently achieve exceptional performance while others struggle to keep up? What if there was a way to uncover the secrets behind their success and unlock the full potential of your organization? 

Course overview

The Certified Performance Management Systems Audit Professional equips participants with the knowledge and skills to conduct comprehensive performance audits by assessing the maturity level of Performance Management Systems that drive organizational excellence. The program embeds over 10 years of research in performance architecture development, employing maturity models for capability maturity levels diagnosis. This learning session presents a rigorous approach to diagnosing and auditing the maturity of performance architectures across five capabilities: 

• Strategic planning 
• Performance measurement
• Performance management 
• Performance culture
• Employee performance management

Benefits and importance

• By joining the global community of Performance Management System Audit, you gain access to a multitude of advantages, which include ensuring you have the right tools, processes, and people in the right place for your Performance Management System
• Identify the weaknesses of your current Performance Management Framework and learn how to shift from one maturity level to the next one.
• Maximize the added value generated by your Performance Management System by elevating current practices to best practices.
• Educate stakeholders to be oriented toward continuous learning and improvement.
• Assess your organization’s maturity level using the full audit methodology developed by The KPI Institute in collaboration with the GPA Unit.

Course structure and methodology

The course is structured into three stages, with an estimated duration of 40 hours:

1. Pre-course stage: This initial phase ensures a smooth transition into the training program. Participants will assess their current skills, interact with peers through an engaging online forum, and establish the foundation for a collaborative learning experience.
2. Core-course stage: During this stage, participants can opt for live online sessions or in-person interactions. They will actively participate in experiential learning, fostering a high level of interactivity. Additionally, they will complete their Individual Learning Maps and take the certification exam.
3. After-course stage: In this final phase, participants will participate in stimulating forum discussions and explore supplementary readings. They will have the opportunity to craft an actionable plan tailored to their organization’s specific needs.                                          

The Certified Performance Management Systems Audit Professional course also provides participants with a lot of meaningful resources like materials, samples, and toolkits (Desired State of Evolution, Strategy Map, Performance Scorecard, Performance Dashboard, Performance Healthogram, Initiatives Portfolio, Performance Management System Architecture, Monthly Performance Management Process, Employee Scorecard).

Course syllabus

The core course comprises nine learning modules:

1. The Role of the Performance Management Systems Audit
2. The Capabilities of an Integrated Performance Maturity Model Framework
3. Performance Management Maturity Assessment Methodology
4. Evidence-based Assessment
5. Perception-based Assessment
6. Interview-based Assessment
7. Data Interpretation
8. Audit Reports Consolidation
9. Audit Outputs

Flexible learning options

The course is regularly available in multiple languages, accommodating every participant’s schedule and language preferences.

Certification and recognition

Upon completion, participants will receive the following certificates (soft copy):

• Certificate of Attendance: for course session participation.
• Certificate of Completion: after fulfilling pre-course activities and passing the Certification Exam.
• Certified Professional Diploma: Upon successfully completing all three stages of the learning experience, as well as the full payment received by the contractor.
• CPD Certificate of Attendance: provided once you achieve Professional Status.

Seize the opportunity to unleash your organization’s potential through efficient performance management. Enroll today to become a Certified Performance Management Systems Audit Professional!

An increasingly used performance management tool in organizations worldwide is the balanced scorecard (BSC). This is according to the latest report released by The KPI Institute on strategy management. The BSC provides a comprehensive framework for monitoring and managing performance across various business dimensions, including financial, customer, internal processes, and learning and growth. However, despite its numerous advantages, effectively adopting the BSC presents some obstacles.

Ensuring that the BSC aligns with the organization’s strategic goals is one of the main challenges. Developing relevant performance metrics requires an in-depth understanding of the mission and vision of the organization. Without this alignment, the BSC is just a collection of metrics that do not drive the desired outcomes.

Another issue lies in collecting and managing the data required to support the scorecard. Organizations usually struggle to acquire reliable and timely data, which can affect their capacity to accurately monitor performance. Furthermore, data saturation can become an obstacle, as companies may be tempted to track too many indicators. This may result in information overload and inefficiency.

Communication and staff buy-in are also major challenges. Employees may resist the changes brought about by the BSC and consider it an additional layer of bureaucracy. To overcome this reluctance and make sure that they know what the scorecard is for, it is important to use effective communication and engagement techniques.

For professionals who want to learn how to overcome these challenges, discover real-life cases, and explore solutions, join the Certified Balanced Scorecard Management System Professional – Live Online course. The KPI Institute is holding the year’s last session from December 4 to 8. 

Make your last move of 2023 count and secure your spot by registering here.

In response to increased participant demand, The KPI Institute held two simultaneous versions of Certified KPI Professional Live Online on July 24 – 28, 2023. 

Tailored to meet the challenges faced by professionals in key performance indicator (KPI) selection and usage, the Certified KPI Professional course applies a robust KPI Measurement Framework that is built upon two decades of research and industry best practices. This course covers various aspects of working with KPIs,  from selection to result centralization in performance reports. 

The Certified KPI Professional course has consistently ranked among the top most popular courses offered by The KPI Institute. This program attracts professionals across all management levels and industries from different parts of the world. The lessons are delivered in different languages, such as English, Arabic and Spanish.

Throughout the training session, participants are equipped with the skills needed to manage KPIs and improve their current processes and systems. Moreover, this learning opportunity enables them to apply the learned concepts immediately within their organizations.

At the end of the course, participants are expected to distinguish between objectives, KPIs, and initiatives, document KPIs using a standardized template, understand the appropriate use of benchmarking for target-setting, and optimize the KPI activation and data-gathering process.

The benefits of enrolling in this course include access to relevant performance data, pre-populated tools for KPI implementation, an innovative three-stage learning process; the opportunity to join the Certified KPI Professionals Community; and 40 CPD credits.

Do not miss this opportunity and register now for Certified KPI Professional Live Online! For additional information and the course schedule, visit https://kpiinstitute.org/kpi-certification-presentation/

Testimonials for the Certified KPI Professional program

“This certification is not only for seniors and businesses. It’s also about how you can think in a constructive way to set some measurements for your performance on a daily basis even in normal life. It’s a must.” – Senior Organization Excellence Specialist, ADES-Advanced Energy Systems, Egypt

“One of the best knowledge-filled courses I have ever attended. Don’t ever let anything or anyone take away your focus or attention from the sharing because the presenter is the best in the field.” – Deputy Director, Institute Aminuddin Baki, Malaysia

“Slot Thailand The contents were well-organized and supported with guidance and schedule that helps me to navigate easily with the certification process.” – Quality Assurance Auditor, GDCME, Saudi Arabia

The KPI Institute defines supplier performance as the ability of the supplier to meet and surpass their commitments to international and quality standards, customer general or specific procurement policies and guidelines, and contract requirements. 

Effective management of supplier performance became crucial for fruitful partnerships due to the growing trend of outsourcing key supply chain activities, the risk associated with the vast and complex supply chain, and the risk posed by suppliers who fail to adhere to standards set by the industry.

To address the challenges affecting supplier performance today, The KPI Institute offers the Certified Supply Performance Professional course. It is designed to empower professionals to efficiently manage their procurement activity, utilize competitive advantage in supplier selection and evaluation, contribute significantly to procurement and strategic sourcing teams, and generate business value with a modern performance management framework.

The key objectives of this course are:

• Developing and implementing a supplier selection process
• Using different supplier segmentation models
• Identifying risks and developing response strategies
• Selecting relevant KPIs to monitor and improve supply chain performance
• Implementing a rigorous supplier relationship strategy

Furthermore, participants will gain valuable insights through a dynamic learning experience that combines practical information delivery, well-designed activities, and real-life case studies. This course stands out by focusing on the practical aspects of supplier management, utilizing a comprehensive KPI development and monitoring framework, supported by a readily available performance toolkit. This approach fosters continuous interaction among participants and encourages knowledge sharing.

Thus, The KPI Institute invites all professionals in procurement, logistics, retail, manufacturing, distribution, and related fields, including buyers, procurement managers, and key accountants involved in procurement-related planning, management, and performance monitoring, aiming to enhance supplier performance and drive strategic and sustainable value for their organizations. Enroll now for Certified Supplier Performance Professional Live Online, which will be held on August 21 –  25, 2023 (18:00 – 22:00 GST/ 9:00 – 13:00 CST).

The course will be facilitated by Cristina Bleoca, a specialist in Purchasing and Supply Chain Management from Romania with over 10 years of experience in the automotive and FMCG industries. To know slot thailand more about this course, visit https://kpiinstitute.org/live-certified-sp-professional-asean/

We will be entering the last month of 2022. A new month that offers an ideal mood in setting objectives and new beginnings and starting strong foreshadows a powerful finish.

The KPI Institute (TKI) had an exceptional year, delivering live online and face-to-face courses to a much larger audience in different countries. TKI has officially launched strategy and performance management courses in Vietnam with a specialized module dedicated to Vietnamese. 

Moreover, TKI also released its four micro-certification courses: Certificate in Employee Performance Management Maturity Assessment, Certificate in Performance Measurement Maturity Assessment, Certificate in Performance Improvement Maturity Assessment, and Certificate in Strategy Planning Maturity Assessment. The maturity assessment model presented in these courses is TKI and Global Performance Audit Unit’s proprietary knowledge, compiled over +10 years of research and practical experience in the field of performance improvement.

TKI has also opened more face-to-face classes this year after conducting strictly online and live webinars to adhere to COVID-19 health precautions in 2021. In the first four months of 2022, TKI has already held over 55 days of face-to-face classes in different countries and cities, such as Saudi Arabia: Al Khobar, Riyadh, Jubail, and Dhahran; UAE: Dubai and Ras AL-Khaimah; Mauritius: Le Morne Brabant, Quatre Bornes, and Ebene; Karachi in Pakistan, Ulaanbaatar in Mongolia, and Cairo in Egypt.

To successfully end this year, TKI is continuously delivering quality content for online and face-to-face courses up until the 29th of December, covering everything from KPIs, OKRs, and strategy and business planning. So, if you do not have a plan yet on how to spend the year-end productively, TKI invites you to sign up and join any courses that fit your interests. For more information about the programs, you can check them HERE.

Furthermore, it is highly suggested that you keep an eye on TKI’s social media channels – Facebook, Twitter, and LinkedIn – for updates on courses that are coming up in the last four weeks of 2022 and how to sign up for them.

Committed to helping organizations stay ahead of the curve, The KPI Institute has released its Performance Management Training Calendar for 2022. It features the most popular live-online courses designed for professionals who want to discover their untapped potential, root out business challenges, and take their performance to the next level.

“Virtual training opportunities are growing by leaps and bounds. Choosing the right course provider is a make or break factor for professionals who want to make smart investments in learning and achieve results,” said Roxana Barb, Head of Educational Programs at The KPI Institute.

“Our over 17 years of experience in the field of KPI research and the unparalleled credentials of our facilitators in strategy and performance management serve as the backbone of the professionalization roadmap of our course participants. Our mission has always been to help them become experts in their fields,” she added.

Each performance management training course is a blend of research-based lessons, structured knowledge, practical insights from highly experienced facilitators, industry perspectives, and solutions tailored to real-world situations. Participants can enjoy extensive access to learning resources, toolkits and frameworks, consultancy, and networks of professionals and experts in their respective fields.

• CERTIFIED KPI PROFESSIONAL AND PRACTITIONER LIVE-ONLINE CERTIFICATION – This program is meant to improve the practical skills in working with KPIs and developing instruments like scorecards and dashboards. Participants will acquire a sound framework to measure KPIs, starting from the moment they are selected, until results are collected in performance reports.
• CERTIFIED OKR PROFESSIONAL LIVE-ONLINE CERTIFICATION – This course teaches participants how to set and work with OKRs and offers them the opportunity to get certified on the ability to deploy and use OKRs in accordance with The KPI Institute’s standards, developed through extensive research and practical knowledge in the field of Performance Management and Objective Setting.
• CERTIFIED STRATEGY AND BUSINESS PLANNING PROFESSIONAL LIVE-ONLINE CERTIFICATION – The course will help improve an organization’s business planning process and long-term organizational performance, through the use of strategic planning tools that will ultimately lead to smarter and quicker strategic decisions.
• CERTIFIED PERFORMANCE MANAGEMENT PROFESSIONAL LIVE-ONLINE CERTIFICATION – This course offers insights and best practices for improving performance in different scenarios, from data analysis and reporting, decision making and initiative
  management, to building a performance culture.
• CERTIFIED PERFORMANCE MANAGEMENT SYSTEMS AUDIT PROFESSIONAL LIVE-ONLINE CERTIFICATION – This educational program presents a rigorous approach to diagnosing and auditing the maturity of performance architectures across 5 capabilities: strategic planning, performance measurement, performance management, performance culture, and employee performance management.
• CERTIFIED EMPLOYEE PERFORMANCE MANAGEMENT PROFESSIONAL LIVE-ONLINE CERTIFICATION – Attendees will gain exposure to best practices and key concepts, and will learn how to establish and use criteria for performance evaluations, from the implementation stage, to the improvement and maintenance of the company’s employee performance management system.
• CERTIFIED DATA ANALYSIS PROFESSIONAL LIVE-ONLINE CERTIFICATION – Attendants will understand through practical learning how to effectively collect, analyze, and interpret data by enabling managers/analysts to draw insights from both
  quantitative and qualitative data, based on historical statistics and trend analysis.
• CERTIFIED DATA VISUALIZATION PROFESSIONAL LIVE-ONLINE CERTIFICATION – An exclusive framework that provides insights on effective visual communication, through a rigorous approach to creating visual representations of vast information,
  techniques of standardization, and tailored data visualization tools.
• CERTIFIED BENCHMARKING PROFESSIONAL LIVE-ONLINE CERTIFICATION – Benchmarking’s methodological uniqueness is represented by the identification and analysis of the processes that lead to a company achieving superior performance,
  offering the opportunity to compare an organization’s performance against industry competitors.
• CERTIFIED GOVERNANCE & COMPLIANCE AUDIT PROFESSIONAL LIVE-ONLINE CERTIFICATION – This course is a great opportunity to access the best practices in the field of Governance & Compliance, to gain the necessary knowledge and skills to diagnose and audit the maturity of this system, and to find the best solutions to achieve the next maturity level.
• CERTIFIED BALANCED SCORECARD MANAGEMENT SYSTEM PROFESSIONAL LIVE-ONLINE CERTIFICATION – This course focuses on delivering all the information needed to fully comprehend the value of the Balanced Scorecard, as well as on developing the necessary skills for its successful implementation.
• CERTIFIED INNOVATION PROFESSIONAL LIVE-ONLINE CERTIFICATION – This course provides an interactive practice-based learning environment, focusing on best practices for developing and maintaining an innovation-oriented organizational culture within organizations.
• CERTIFIED SUPPLIER PERFORMANCE PROFESSIONAL LIVE-ONLINE CERTIFICATION – We will develop our participants’ skills in managing supplier performance and crafting a strategic approach to procurement, by enabling the identification of performance gaps and implementing action agreements with suppliers.
• CERTIFIED AGILE STRATEGY EXECUTION PROFESSIONAL LIVE-ONLINE CERTIFICATION – The Certified Agile Strategy Execution Professional course reflects the best methodologies to leverage the benefits of deploying an integrated strategy and
  performance management framework within organizational settings.
• CERTIFIED CUSTOMER SERVICE PERFORMANCE PROFESSIONAL LIVE-ONLINE CERTIFICATION – Participants will not only understand the importance and implementation phases for the Customer Service Excellence standards, but they will be given the necessary tools to implement it internally and measure its impact externally.

To inquire about the courses and find out which suits your learning needs, contact:

For Middle East
Teodora Gorski
Managing Director MENA
E: [email protected]
M: +971 55 787 6427

For Asia Pacific
Sasikala Annamalai
Senior Business Development Manager
E: [email protected]
M: +60 12 591 1366

For the Rest of the World
Alexandru Muntean
Head of Customer Engagement
E: [email protected]
M: +40 747 060 997

The KPI Institute will continue to deliver its Live Online Certified KPI Professional Course in September and October 2021. The course comes with its usual mix of technical topics, skill-building sessions, and best practices based on over 15 years of research in the field of key performance indicators (KPIs) and trends in the real business landscape.

Participants will learn how to differentiate between objectives, KPIs, and initiatives and apply strategies to KPI selection in different contexts. TKI’s seasoned facilitators will demonstrate the use of benchmarking in target setting and the ins and outs of KPI activation and the data gathering process. 

Accredited by the CPD Standards Office, a Continuing Professional Development global assessor, the 40-hour learning experience features pre-course requirements, live online sessions, and a three-hour individual learning map. It will conclude with a one-hour certification exam along with after-course requirements. 

Taking the course means obtaining 40 CPD credits that can be included in your CPD records for your professional body, institute, regulator, or employer. 

In addition, attendees will become a part of the international Certified KPI Professionals Community and enjoy access to relevant performance data and more than 10 templates utilized in working with KPIs.

The Live Online KPI Professional Course will be delivered in English, Arabic, French, and Spanish. Register now and take advantage of the special fee. Fill out the application form for the course via this link. 

For inquiries, email Teodora Gorski, Managing Director MENA, at [email protected] or call +971 55 787 6427.