The only constant in life is change. Yet, we are often surprised when change happens. In the realm of business and the workplace, new trends emerge every day. Hence, staying up-to-date is not only necessary today, it is a must! This means learning new concepts and practices that can help advance your knowledge and skills, which is crucial for staying competitive and effective in your work or business.

As we embark on the second half of 2024, now is the perfect time to explore how The KPI Institute (TKI) memberships can accelerate your journey to mastery of any field from the 12 practice domains TKI research programs cover, such as strategy and business planning, performance management, and data analysis

Whether you are a seasoned professional or just starting in your career, TKI memberships offer a gateway to a wealth of resources, insights, and networking opportunities tailored to enhance your expertise and drive organizational success. 

TKI provides four membership tiers, each tailored to meet the needs of different engagement levels and areas of interest with an annual membership fee that accommodates various budgets. Find out which membership package best fits your needs.

The KPI Institute Membership

This membership is TKI’s most basic package and ideal for a trial period, especially if you are new and want to test our services. This includes:

• Full access to all premium content in smartKPIs.com, including online guidance for exploring the TKI knowledge platforms
• Event discount of up to $100 off the early bird rate
• Two KPI dictionaries of your choice
• Two Top KPI reports of your choice
• Two Performance Management toolkits of your choice
• Two webinars of your choice
• Preview to research studies’ executive summaries

For further information, visit The KPI Institute Membership on the TKI Marketplace.

The KPI Institute Insight Membership

This tier includes most of what is in the basic package or TKI membership, but what sets this apart is that you have full access to all available resources in TKI platforms and an event discount for two or more participants’ rates.

• Full access to all premium content in smartKPIs.com, including phone guidance for exploring the TKI knowledge platforms: eight hours of video or phone advisory support from a TKI research analyst and another eight hours of support for a customized secondary research project on demand
• Training courses and conferences discount: $100 off when registered with another companion or more
• Full access to all available KPI dictionaries, Top KPI reports, Performance Management Toolkits, webinars, and Research Library resources

If this suits your preferences, you can read more and purchase the membership through the TKI Marketplace. 

The KPI Institute Insight Plus Membership

Providing exceptional value for your investment, this exclusive membership option includes complimentary access to one of TKI’s global training courses and performance events.

• One full certification course or conference of your choice: Live Online and Recorded Courses
• Full access to all premium content in smartKPIs.com, including online guidance for exploring the TKI knowledge platforms and four hours of support from a TKI research analyst
• Training courses and conferences discount: $100 off when registered with another companion or more
• Full access to all available KPI dictionaries, Top KPI reports, Performance Management Toolkits, webinars, and Research Library resources
• Participation in an exclusive private group accessible solely to members of The KPI Institute
• An electronic membership certificate showcasing dedication to professional excellence through continuous learning

If this matches what you are looking for, visit the TKI Marketplace.

The KPI Institute elearning Membership

This membership is similar to the TKI Insight Plus membership, but what sets it apart is access to six online pre-recorded courses of your choice throughout the year.

• Full access to all premium content in smartKPIs.com, including online guidance for exploring the TKI knowledge platforms  and four hours of support from a TKI research analyst
• Training courses and conferences discount: $100 off when registered with another companion or more
• Full access to all available KPI dictionaries, Top KPI reports, Performance Management Toolkits, webinars, and Research Library resources
• Participation in an exclusive private group accessible solely to members of The KPI Institute
• An electronic membership certificate showcasing dedication to professional excellence through continuous learning

If this aligns with your expectations, visit the TKI Marketplace for further information.

It is never too late to start on your learning journey and take charge of your professional development with TKI! Become a member today and empower yourself with the resources and opportunities to thrive in your career. For further questions or assistance, please reach out via email to sales at [email protected] or support at [email protected] 

The KPI Institute (TKI) marks its 20th anniversary with innovation milestones, market reach growth, and network expansion. Founded in 2004 by its CEO, Dr. Aurel Brudan, TKI has evolved from being a global pioneer, advancing the field of strategy and performance management into a diversified ecosystem leveraging its research expertise, science, and technology for both business and societal progress.

From building the world’s largest database of documented KPIs to launching enterprises dedicated to various business and lifestyle solutions, TKI has set the standard for structuring knowledge and foundational principles to address a broad range of sectoral challenges.

TKI has delivered educational programs to over 29,000 participants across 60 countries. In addition to its 40 partner organizations across the globe, TKI has its own four offices established in Australia (headquarters), Europe, Middle East, and Southeast Asia. TKI’s standards for performance excellence are best captured by the company’s accomplishments in various areas. Some of the highlights are:

Product and service innovation: Driven by a learner-centric philosophy, TKI started offering its courses in three formats from 2020: face-to-face, live-online, and self-paced. This move signifies the company’s commitment to its participants and their ever-changing needs and participants.

Global partnerships: To make world-class education accessible and impactful, TKI sets an industry standard for professional training organizations by offering the first global certification to validate performance and KPI management expertise.

Strong clientele worldwide: TKI’s multidisciplinary expertise has been sought by major brands, government institutions, and organizations worldwide.

Premium educational programs and certifications: The KPI Institute designed the Postgraduate Diploma in Strategy and Performance to develop a new generation of executives armed with strategic mastery and agile leadership skills. TKI has also introduced alternative learning programs, such as microcredentials in various areas of expertise, to respond to the growing need for upskilling. See our latest release on AI for business productivity.

Research and publications: smartKPIs.com, a database featuring over 21,383 documented KPIs, results from an intensive, ongoing research endeavor by TKI. Another critical moment in this aspect is the release of The Government Service Index, which examines foundational elements that contribute to the success of government services and aligns them with globally recognized indicators.

Publishing: Performance Magazine is celebrating its 10th anniversary this year. The number of downloads in 2023 compared to 2022 increased by 40%, and the magazine features interviews with experts from major brands such as Google, Microsoft, SAP, Global Reporting Initiative, and more.

Talent acquisition and growth: TKI has scaled its workforce to over 350 employees from different parts of the world and over 20 nationalities, reflecting its mission to leverage cultural diversity.

Community and Networking Prowess: The KPI Institute has reached a significant milestone, cultivating an online community with over 70,000 followers across social media and more than 50,000 LinkedIn group members, highlighting our emphasis on building strong networking links as a key component to improving knowledge flow. 

As TKI celebrates 20 years since its inception, our vision for the future is focused on exploring new horizons, empowering communities, and striving for excellence to achieve organizational success and contribute to the common good.

In the era of information abundance, the challenge lies in determining which data drives informed decision-making. The ability to effectively measure and track performance has become essential in achieving business objectives and maintaining a competitive edge.

Yet, if you are uncertain about what to measure, how can you truly gauge your progress?

This is where key performance indicators (KPIs) step in as invaluable tools.

Course overview

The Certified KPI Professional course of The KPI Institute equips professionals with the expertise to construct a sound KPI measurement framework, from selection to centralized reporting of results

This comprehensive training program draws upon 19 years of research in KPIs and real-world best practices.

Participants can explore the transformative capabilities of KPIs and empower their organization with data-driven decision-making. They will learn to customize a measurement framework that aligns with their unique needs and know exactly where they stand on the path to success by reaching the course’s learning objectives:

• Differentiate between objectives, KPIs and initiatives;
• Gain insights into KPI selection within different contexts;
• Apply best practice techniques for selecting KPIs;
• Document KPIs in a standardized template;
• Learn when and how to use benchmarking in target setting;
• Optimize the KPI activation and data-gathering process.

Benefits and importance

By becoming a member of the international Certified KPI Professionals Community, you access a wealth of benefits, including:

• Access to relevant performance data for informed decision-making;
• Pre-populated tools facilitating KPI Measurement Framework implementation (10+ templates);
• An innovative learning experience with a three-stage educational process;
• Expanded business network;
• 40 Continuing Professional Development (CPD) credits to include in the CPD records for your professional body, institute, regulator, or employer.

Course structure and methodology

The course encompasses a three-stage educational process with an expected duration of 40 hours:

1. Pre-course stage: This stage ensures a seamless transition into the training program. You will assess your current skills, engage with fellow participants through an interactive online forum, and lay the groundwork for a collaborative learning journey.
2. Core-course stage: Participants can choose between attending live online sessions or engaging in face-to-face interactions. They will engage in experiential learning and a high level of interactivity, complete their Individual Learning Maps, and undertake the certification exam.
3. After-course stage: Here, participants will engage in thought-provoking forum discussions and explore additional readings. They will be able to develop an actionable plan tailored to their organization’s needs.

The Certified KPI Professional course also provides participants with templates used in working with KPIs that will amplify their expertise in KPI management, including the Desired State of Evolution, Strategy Map, Performance Scorecard, and Performance Management System Architecture.

Course structure and methodology

The course encompasses a three-stage educational process with an expected duration of 40 hours:

1. Pre-course stage: This stage ensures a seamless transition into the training program. You will assess your current skills, engage with fellow participants through an interactive online forum, and lay the groundwork for a collaborative learning journey.
2. Core-course stage: Participants can choose between attending live online sessions or engaging in face-to-face interactions. They will engage in experiential learning and a high level of interactivity, complete their Individual Learning Maps, and undertake the certification exam.
3. After-course stage: Here, participants will engage in thought-provoking forum discussions and explore additional readings. They will be able to develop an actionable plan tailored to their organization’s needs.

The Certified KPI Professional course also provides participants with templates used in working with KPIs that will amplify their expertise in KPI management, including the Desired State of Evolution, Strategy Map, Performance Scorecard, and Performance Management System Architecture.

Course syllabus

The core course comprises 10 learning modules:

1. The world of KPIs
2. Understanding KPIs
3. KPI typology
4. KPI taxonomy
5. KPI selection
6. KPIs in context
7. KPI documentation
8. Working with targets
9. Data gathering
10. Data visualization

Flexible learning options

The course is offered frequently in several languages to accommodate everyone’s schedule and language preferences.

Certification and recognition

Upon completion, participants will receive the following certificates (soft copy):

• Certificate of Attendance: for course sessions participation;
• Certificate of Completion: after fulfilling pre-course activities and passing the Certification Exam;
• Certified Professional Diploma: upon successfully completing all three stages of the learning experience, as well as the full payment received by the contractor;
• CPD Certificate of Attendance: provided once you achieve Professional Status.

It’s time to maximize your organization’s potential through effective performance measurement. Become a certified KPI professional and enroll today!

***

For any inquiries or further information, feel free to reach out:

Adrian Brudan

General Manager – TKI EMEA

Email: [email protected]

LinkedIn Profile: adrianbrudan

WhatsApp: 004 0721 233 084

Excellence meets expertise. The KPI Institute (TKI), leveraging decades of experience and capabilities through its Global Performance Audit (GPA) Unit, has presented the Tourism Development Fund (TDF) of Saudi Arabia with an Excellence Award. This award acknowledges the organization’s high-level strategy and performance management practices.

The KPI Institute, a globally trusted reference for organizational performance standards, along with a team of experts from the GPA Unit, conducted the maturity assessment for TDF. The process covers five key organizational capabilities: strategic planning, performance measurement, performance improvement, employee performance management, and organizational culture.

The Integrated Performance Maturity Model is a proprietary evaluation framework that relies on a sound collection of information through client documentation review, survey insights, and brief interviews with key internal stakeholders. All findings are rated against best practices using a scoring methodology. The evaluation of TDF concluded with a final score that positions the Fund on maturity level IV out of V.

”The level of maturity encountered in Tourism Development Fund regarding researching and involving stakeholders in strategy formulation and planning, as well as their ability to convey effectively the essence of corporate strategy and KPIs, prove that advanced performance management systems can be built in the early years of an organization. More than that, they are fostering a sustained growth and evolution of the business,” said Cristina Mihăiloaie, Lead Consultant on the maturity assessment project for TDF.

Qusay bin Abdullah Al Fakhri, the Fund’s Chief Executive Officer, views the award as an achievement for the tourism system and commends the unwavering team spirit that has enabled the office to attain the highest quality standards in organizational performance. “This achievement is a direct result of the unwavering dedication of our team, led by the Strategy and Organizational Excellence team, in addition to the Performance and Talent Management team of the Fund. It emphasizes the significance of our ongoing efforts and determination to fulfill our promises and goals.”

************

About the Tourism Development Fund (http://tdf.gov.sa/)

The Tourism Development Fund was established to empower and develop one of the Kingdom’s most rapidly growing industries. As tourism is a key driver to achieving the 2030 Saudi vision, the Fund plays an important role in attracting and supporting investments and providing support for the private sector to incentivize the development of the tourism ecosystem.

Contact: +966-11-920011552

Email: [email protected]

About The KPI Institute (www.kpiinstitute.org)

The KPI Institute is a worldwide leader in performance management and KPIs training and certification. It operates research programs in 12 practice domains, disseminates industry insights through publications and knowledge platforms, and provides support in deploying those insights through training and advisory services.

Improve your organization’s performance management architecture with the maturity assessment services offered by The Global Performance Audit Unit, the strategy and performance audit division of The KPI Institute. Explore additional offerings at www.gpaunit.org.

Contact: Adrian Brudan, General Manager EMEA, The KPI Institute

Email: [email protected] | Mobile/WhatsApp: +40 721 233 084

Editor’s Note: This article is written by Paolo Orduña, a Senior Editor at The KPI Institute, and originally published in the PERFORMANCE Magazine Issue No. 26, 2023 – Data Analytics Edition.

The KPI Institute successfully hosted a forum on global trends that will impact strategy and performance management practices in 2023. Dubbed “2023 Business Pulse: 5 Trends Impacting Strategy and Performance Management,” the event was hosted by the TKI Research Division’s business unit manager, Cristina Mihailoaie, and data expert, Islam Salahuddin.

The webinar covered trends in the realms of geopolitics, economics, society and culture, technology, and sustainability. Through careful analysis of these trends, our experts identified the most possible trajectories that will shape the future of strategy and performance management:

• There will be a greater need for more resilient strategies and agile performance management.
• More companies will realize the need for a data strategy that allows for robust data governance.
• Automation will produce better performance results.
• Performance improvement will be achieved through upskilling and reskilling.
• Performance improvement hinges on continuous learning.
• Employee performance management will be reshaped in an employee-centric approach.

“As Peter Drucker said, ‘The best way to predict the future is to create it,’ and this seminar has equipped our participants with the knowledge and understanding to do just that,” said Cristina.

If you have a yearning for learning strategy and performance management skills, you may want to check out our courses. Arm yourselves with the knowledge that you need to successfully ride the business world’s ever-changing trends here.

Key performance indicators (KPIs) are metrics that gauge how effectively a business meets its goals. They have diverse applications, including monitoring performance, evaluating employees, improving processes, managing projects, and ensuring compliance. 

Moreover, KPIs provide an unbiased assessment, leading to informed decision-making and a better understanding of business dynamics. Regardless of their specific use, KPIs are essential for effective business management. 

The KPI Institute analyzed the most viewed KPIs in the first quarter of 2023 on smartKPIs.com, the largest database of documented KPIs (+21,300 KPI examples) with 75,000 community members, in their most recently published whitepaper, “TOP 10 KEY PERFORMANCE INDICATORS 2023: Expert Tips For Choosing The Right Metrics.” These KPIs reflect key metrics that provide insights into various aspects of business performance. Analyzing these metrics helps organizations understand their operational efficiency, customer satisfaction, financial health, and employee performance. 

However, choosing the right KPIs continues to be a challenge as they should match the company’s strategy and targets. Based on findings from The KPI Institute’s 2022 State of Strategy and Performance Management Practice Report, KPI selection ranks among the top three most challenging processes for businesses globally, regardless of industry. KPI selection requires meticulous planning, analysis, and cooperation among different departments and stakeholders. 

Thus, the TOP 10 KEY PERFORMANCE INDICATORS 2023: Expert Tips For Choosing The Right Metrics delves into the KPI selection process developed by The KPI Institute. It primarily involves scope clarification, selection criteria and techniques, leading up to the initial performance review meeting.

To discover the top 10 KPIs for 2023 and gain deeper insights into the best practices for KPI selection, download the TOP 10 KEY PERFORMANCE INDICATORS 2023: Expert Tips For Choosing The Right Metrics for free on the TKI Marketplace. 

In the vibrant corridors of an organization bustling with dynamic teams and ambitious projects, there exists a source of inspiration and a beacon of excellence. Each month, The KPI Institute (TKI) acknowledges the performance of individuals through the TKI People Awards.

The TKI People Awards series features the employees and teams recognized by TKI for going above and beyond expectations, excelling as team players, and creating a tremendous impact on the company.

In this article, TKI proudly introduces you to the esteemed employees of the month in February 2023. Learn about the awardees’ unique personal and professional interests and outstanding accomplishments, showing their incredible journey and invaluable contributions to the organization.

Daniela Vuta

Head of Publication

The KPI Institute

TKI: What do you want to do when you are not working? What are your hobbies, passions, or involvement in your community?

Daniela: When not working, I enjoy listening to music, reading and staying active. Also, I practice and hone my piano skills and experiment with different musical genres in my spare time. When I am not playing music, you can find my nose deep in a book, exploring different worlds and perspectives through literature. 

Moreover, I love hiking and jogging to stay fit and have fun outdoors. I enjoy the challenge of hiking up steep trails, taking in beautiful scenery and pushing myself to reach new heights. But I like to jog around my neighborhood or in the local park for a quick and energizing workout. 

TKI: What do you appreciate most about working at The KPI Institute?

Daniela: There are several aspects of my workplace that I value. My first example is a positive work culture. It also offers opportunities to improve my skills and advance my career through training programs, mentorship, and advancement opportunities, which I truly value. Nonetheless, feeling fairly compensated for my efforts is vital to job satisfaction. The KPI Institute is a company that provides competitive pay, benefits and opportunities for bonuses or other rewards. Lastly, working for the Institute allows me to achieve the work-life balance I have always aspired to. Flexible scheduling and remote work options are all valued perks that help me balance my personal and professional life.

TKI: What are you looking forward to in terms of your new projects, collaborations and role here at TKI?

Daniela: I am thrilled about the upcoming projects I will be working on, particularly the one that entails developing new publications that align with our mission of delivering comprehensive performance solutions backed by thorough research. I look forward to collaborating with my team members to develop more creative ideas, strategies and content that enhance decision-making, shed light on business practices, and provide valuable insights to our readers. 

In terms of my role in the organization, I am eager to take on more leadership responsibilities and contribute to the growth and success of the company. Overall, I am excited about the opportunities ahead and cannot wait to see what we can achieve together.

Abdallah Diab

Human Resources Information System Specialist

ILMS

TKI: What do you want to do when you are not working? What are your hobbies, passions, or involvement in your community?

Abdallah: Outside of working hours, I am usually either swimming as part of my workout routine, reading from my collection of books, watching Netflix, or spending time with family and friends when possible. Hopefully, I could travel again during the summer vacation and use my time off. Moreover, my hobbies include playing chess, drawing and Arabic calligraphy.

TKI: What do you appreciate most about working at The KPI Institute?

Abdallah: I mostly appreciate the work culture at TKI and my colleagues, especially the ILMS Research Leadership team members, who encourage me to pursue particular projects and support me. They pave the way for my growth and provide opportunities to experiment with specific initiatives I take. Also, I value my team members’ trust in me to bring improvements and change to the team in achieving overall efficiency and reaching targets and goals.

TKI: What are you looking forward to in terms of your new projects, collaborations, and role here at TKI?

Abdallah: I look forward to expanding my knowledge, learning more, and upskilling myself in diverse areas when possible, especially in data management and human resource and performance practices. 

Indita Sindaran

Admin Assistant

LMSL

TKI: What does receiving the Employee of the Month award mean to you?

Indita: Getting the Employee of the Month award means a lot to me! It is like a big pat on the back for all the effort and commitment I put into my job. It is awesome to know that my hard work has not gone unnoticed and that my colleagues and manager appreciate what I do. This recognition boosts my confidence and makes me even more determined to keep up the good work. Overall, it is really a special honor that puts a big smile on my face.

TKI: What’s your favorite accomplishment so far at TKI?

Indita: My favorite accomplishment is getting guests consistently for the cluster I am assigned to. Moreover, I keep my projects to be the most organized.

TKI: When you’re faced with a challenge at work, how do you find a solution?

Indita: Whenever I face challenges, discussing it and brainstorming to find a solution with fellow Admin Assistants (AAs) or the direct manager always works.

TKI: What would be the three main career lessons that you have learned thus far?

Indita: The three main career lessons I have learned while working at LMSL are as follows: (1) a good companion should always be appreciated, especially in hard times, (2) set a schedule before you do anything to avoid overworking, and (3) resting your eyes after a prolonged time staring at your computer screen is essential to keep you healthy— physically and mentally.

Sarika Fitri 

Business Analyst

Lerero

TKI: What does receiving the Employee of the Month award mean to you?

Sarika: The Employee of the Month award means recognition and validation for exceptional dedication and performance.

TKI: What’s your favorite accomplishment so far at TKI?

Sarika: My favorite accomplishment so far would be having to work with colleagues from around the world.

TKI: When you’re faced with a challenge at work, how do you find a solution?

Sarika: We are currently witnessing remarkable growth in the artificial intelligence (AI) industry. So, nowadays, I utilize ChatGPT to find a solution to the challenge I am facing and then seek further opinions from my colleagues working globally.

TKI: What would be the three main career lessons that you have learned thus far?

Sarika: Slot Thailand The importance of engaging in networking, possessing soft skills like adaptability, and embracing the culture of continuous learning.

Editor’s Note: This article is authored by Islam Salahuddin, a Business Research Analyst, and Len, the Chief Editor at The KPI Institute and originally published in the 25th printed edition of PERFORMANCE Magazine.

The KPI Institute achieved another year of record-breaking success in 2022, with 5,553 individuals participating in 336 course deliveries. This marks the seventh consecutive year of growth for the global research organization dedicated to setting standards in strategy and performance management-related professions. Compared to 2016, the number of participants in The KPI Institute’s Premium Certifications grew fivefold, up from 898.

With 19 years of experience providing performance solutions, The KPI Institute has successfully trained thousands of professionals in strategy and performance management-related disciplines with the support of its 40 partner organizations worldwide. The organization offers a variety of course delivery options, including virtual classrooms, face-to-face groups, and self-paced eLearning classes.

Live online courses remain the most popular delivery method, chosen by 3,664 participants. This trend has continued for the third year in a row since the launch of live online courses in 2020, far surpassing the number of participants who opted for in-person sessions, totaling 1,889. 

“We are thrilled to report another year of exceptional growth. This success can be attributed, in part, to the organization’s expansion of course offerings. With this, we remain committed to providing top-quality training and insights through our research programs and publications. In addition, I would like to thank our partner organizations that are contributing to fulfilling our vision,” Cristina Mihăiloaie, business unit manager of The KPI Institute’s Research Division, said.

The courses offered by The KPI Institute are designed to enable professionals and organizations to adapt and succeed in today’s business environment. Some of the certifications are Certified KPI Professional and Practitioner, Certified Strategy and Business Planning Professional, and Certified Performance Management Systems Audit Professional. 

Check our partner organizations here, or apply to become a partner organization of The KPI Institute.

The KPI Institute has signed a partnership agreement with LEORON to provide face-to-face public sessions delivered in Arabic in the Kingdom of Saudi Arabia.

The successful delivery of numerous in-house sessions organized by LEORON and facilitated by The KPI Institute’s experts spurred discussions for further collaboration. The KPI Institute, a leading global research institute specializing in business performance, has established a long-term beneficial partnership in a recent agreement with the leading training provider in the Middle East, LEORON. 

LEORON will host two new public sessions in May 2023: Certified KPI Professional and Practitioner and Certified OKR Professional. These programs are designed for professionals at different levels requiring knowledge and development to measure business performance and success.

“The agreement with The KPI institute is yet another step in the right direction to expand and enhance our Arabic training portfolio in the Kingdom,” said Petar Dimovski, Head of Leadership Academy at LEORON.

“Partnering with The KPI Institute, which is the global authority on Key Performance Indicators (KPIs), is a great opportunity to offer our clients the highest standard of training and certification,” Petar added. 

Cosmin Chindris, The KPI Institute’s Director of Global Partnerships, also expressed his appreciation for the new partnership, “We are honored to further expand the valuable partnership with LEORON and organize the first editions of Arabic  Certified KPI Professional and Practitioner and Certified OKR Professional to be delivered as open programs in Riyadh.”

To find out more about the training courses offered in collaboration with LEORON, please visit: https://www.leoron.com/search?q=KPI 

Moreover, if you require further assistance regarding the courses, please contact Cosmin Chindris through email: [email protected]. 

For 2023, The KPI Institute has prepared the annual calendar with premium training programs for executives available as virtual classrooms, face-to-face groups, or self-paced eLearning classes. Furthermore, we will continue to share practical insights from our research programs and disseminate publications to empower professionals and organizations to enhance and adapt their performance management to everyday challenges.

With 19 years of experience in providing performance solutions, The KPI Institute is now a global research organization with over 200 employees from 17 different nationalities serving thousands of clients around the world. We are proud to have trained over 13,500 professionals in strategy and performance management related disciplines. Our wide global reach would not have been possible without the support of our 37 partner organizations.

Our consultancy division has supported tons of organizations ranging from holding companies and corporations to government agencies. Success stories were promoted by some of our clients that strive for business excellence.

Last year marked the launch of our first index –  Government Services Index 2022, a pragmatic review of public service performance in the post-pandemic era, covering 7 world regions, 66 countries, 5 dimensions, and 32 indicators.

2023 will be an important year.

For professionals looking to advance in their career paths and organizations seeking solutions to modern business challenges, Live-Online Certifications 2023 and face-to-face Certified Courses 2023 – MENA or SEA region can meet your learning and development needs with courses that are based on advanced research and rigorous frameworks.

The KPI Institute continues to partner with global organizations in delivering the world’s first global certification to validate performance management and KPIs expertise.

On that note, I wish everyone a happy and successful 2023!

Cristina Mihăiloaie

Business Unit Manager – Research Division

The KPI Institute 

Phone: +61 (390) 282 223 | +40 (749) 424 517

Email: [email protected]