The KPI Institute (TKI) capped off  2021 with numerous feats. From welcoming more participants to revenue growth to signing new partnerships, take a look back at how the organization navigated changes and chased success throughout the year.

Here are the 10 highlights reflecting our steadfast drive for progress:

1. New courses: TKI launched the Agile Strategy Execution, Certified Performance Audit Professional, and Executive Education Program  as a response to
2. A growing online community: Smartkpis.com, the world’s biggest database of documented KPIs, attracted over 2000 new subscribers and members.
3. Unparalleled KPI research: With more than 17 years of experience in the field, The KPI Institute remains a valuable source of the most popular KPIs in various industries and functional areas. You can learn more about them by downloading the Top KPIs reports and KPIs of the Month infographics.
4. Trusted by Major Organizations: TKI provided consulting services for the National Grid (KSA), Andes Petroleum (Ecuador), Power International Holding (PIH) – 14 Entities, Solutions by STC, Islamic Development Bank, Program for Health Assurance and Purchasing, Sharquia Development Authority (KSA), and Al Nahdi Family Office.
   
5. Expanding organizational structure: The company saw a 64% increase in the number of employees this year compared to 2020.
6. Nurturing a multicultural environment: As a global research institute, the TKI ecosystem is composed of skilled professionals, specialists, and consultants with different cultural backgrounds. Its employees and collaborators come from Romania, Indonesia, Jordan, Lebanon, Australia, Egypt, Malaysia, Philippines, India, Mauritius, Nigeria, Greece, Italia, Turkey, and Vietnam.
7. High-quality training sessions: TKI recorded a 121% increase in the number of training courses organized in 2021 compared to 2020.
8. Most coveted certifications: The certification program with the highest number of participants in 2021 was the KPI Certified Professional and Practitioner, followed by the Strategy and Business Planning Professional Certification. The Balanced Scorecard Management System Professional Certification, the Certified Performance Management Professional and Practitioner Certifications, and the Certified OKR Professional also made it to the Top 5.
9. Significant partnerships sealed: Three new partners strengthened the presence of TKI in different markets. Thanks to Strategic KPI from Tunisia, Enroute International Limited from Bangladesh, and Third Sector Center for Training and Management Consultancy Saudi Arabia.
10. Attracting audiences worldwide: The number of course participants during open training sessions in 2021 rose by 82% compared to 2020.

Join us this year in conquering new heights and empowering the world to achieve exceptional performance.

• Explore our Performance Management Training Calendar 2022.
• Get the latest resources on strategy and performance management.
• Enjoy free access to intelligent analysis and comprehensive discussions on Performance Magazine.
• Let our experts guide you in achieving success through our consulting services.

If you don’t find what you’re looking for above, email us at [email protected] or call at T: +61 3 9028 2223 / M: +61 4 2456 8088.

Committed to helping organizations stay ahead of the curve, The KPI Institute has released its Performance Management Training Calendar for 2022. It features the most popular live-online courses designed for professionals who want to discover their untapped potential, root out business challenges, and take their performance to the next level.

“Virtual training opportunities are growing by leaps and bounds. Choosing the right course provider is a make or break factor for professionals who want to make smart investments in learning and achieve results,” said Roxana Barb, Head of Educational Programs at The KPI Institute.

“Our over 17 years of experience in the field of KPI research and the unparalleled credentials of our facilitators in strategy and performance management serve as the backbone of the professionalization roadmap of our course participants. Our mission has always been to help them become experts in their fields,” she added.

Each performance management training course is a blend of research-based lessons, structured knowledge, practical insights from highly experienced facilitators, industry perspectives, and solutions tailored to real-world situations. Participants can enjoy extensive access to learning resources, toolkits and frameworks, consultancy, and networks of professionals and experts in their respective fields.

• CERTIFIED KPI PROFESSIONAL AND PRACTITIONER LIVE-ONLINE CERTIFICATION – This program is meant to improve the practical skills in working with KPIs and developing instruments like scorecards and dashboards. Participants will acquire a sound framework to measure KPIs, starting from the moment they are selected, until results are collected in performance reports.
• CERTIFIED OKR PROFESSIONAL LIVE-ONLINE CERTIFICATION – This course teaches participants how to set and work with OKRs and offers them the opportunity to get certified on the ability to deploy and use OKRs in accordance with The KPI Institute’s standards, developed through extensive research and practical knowledge in the field of Performance Management and Objective Setting.
• CERTIFIED STRATEGY AND BUSINESS PLANNING PROFESSIONAL LIVE-ONLINE CERTIFICATION – The course will help improve an organization’s business planning process and long-term organizational performance, through the use of strategic planning tools that will ultimately lead to smarter and quicker strategic decisions.
• CERTIFIED PERFORMANCE MANAGEMENT PROFESSIONAL LIVE-ONLINE CERTIFICATION – This course offers insights and best practices for improving performance in different scenarios, from data analysis and reporting, decision making and initiative
  management, to building a performance culture.
• CERTIFIED PERFORMANCE MANAGEMENT SYSTEMS AUDIT PROFESSIONAL LIVE-ONLINE CERTIFICATION – This educational program presents a rigorous approach to diagnosing and auditing the maturity of performance architectures across 5 capabilities: strategic planning, performance measurement, performance management, performance culture, and employee performance management.
• CERTIFIED EMPLOYEE PERFORMANCE MANAGEMENT PROFESSIONAL LIVE-ONLINE CERTIFICATION – Attendees will gain exposure to best practices and key concepts, and will learn how to establish and use criteria for performance evaluations, from the implementation stage, to the improvement and maintenance of the company’s employee performance management system.
• CERTIFIED DATA ANALYSIS PROFESSIONAL LIVE-ONLINE CERTIFICATION – Attendants will understand through practical learning how to effectively collect, analyze, and interpret data by enabling managers/analysts to draw insights from both
  quantitative and qualitative data, based on historical statistics and trend analysis.
• CERTIFIED DATA VISUALIZATION PROFESSIONAL LIVE-ONLINE CERTIFICATION – An exclusive framework that provides insights on effective visual communication, through a rigorous approach to creating visual representations of vast information,
  techniques of standardization, and tailored data visualization tools.
• CERTIFIED BENCHMARKING PROFESSIONAL LIVE-ONLINE CERTIFICATION – Benchmarking’s methodological uniqueness is represented by the identification and analysis of the processes that lead to a company achieving superior performance,
  offering the opportunity to compare an organization’s performance against industry competitors.
• CERTIFIED GOVERNANCE & COMPLIANCE AUDIT PROFESSIONAL LIVE-ONLINE CERTIFICATION – This course is a great opportunity to access the best practices in the field of Governance & Compliance, to gain the necessary knowledge and skills to diagnose and audit the maturity of this system, and to find the best solutions to achieve the next maturity level.
• CERTIFIED BALANCED SCORECARD MANAGEMENT SYSTEM PROFESSIONAL LIVE-ONLINE CERTIFICATION – This course focuses on delivering all the information needed to fully comprehend the value of the Balanced Scorecard, as well as on developing the necessary skills for its successful implementation.
• CERTIFIED INNOVATION PROFESSIONAL LIVE-ONLINE CERTIFICATION – This course provides an interactive practice-based learning environment, focusing on best practices for developing and maintaining an innovation-oriented organizational culture within organizations.
• CERTIFIED SUPPLIER PERFORMANCE PROFESSIONAL LIVE-ONLINE CERTIFICATION – We will develop our participants’ skills in managing supplier performance and crafting a strategic approach to procurement, by enabling the identification of performance gaps and implementing action agreements with suppliers.
• CERTIFIED AGILE STRATEGY EXECUTION PROFESSIONAL LIVE-ONLINE CERTIFICATION – The Certified Agile Strategy Execution Professional course reflects the best methodologies to leverage the benefits of deploying an integrated strategy and
  performance management framework within organizational settings.
• CERTIFIED CUSTOMER SERVICE PERFORMANCE PROFESSIONAL LIVE-ONLINE CERTIFICATION – Participants will not only understand the importance and implementation phases for the Customer Service Excellence standards, but they will be given the necessary tools to implement it internally and measure its impact externally.

To inquire about the courses and find out which suits your learning needs, contact:

For Middle East
Teodora Gorski
Managing Director MENA
E: [email protected]
M: +971 55 787 6427

For Asia Pacific
Sasikala Annamalai
Senior Business Development Manager
E: [email protected]
M: +60 12 591 1366

For the Rest of the World
Alexandru Muntean
Head of Customer Engagement
E: [email protected]
M: +40 747 060 997

Fast trends and flashes of disruptions in the business world can press more demands on a company’s performance. Having the right strategy, processes, and tools is how one can win — and stay — in the game.

To help organizations manage their performance at all levels, The KPI Institute’s Live Certified Performance Management Professional course will present the six pillars for performance improvement: data analysis and reporting, decision making and initiative management, and learning and building a performance culture.

Andrea Minelli, a management consultant at The KPI Institute and the course facilitator, will walk professionals through 12 different scenarios where the six pillars can be applied. He has done consultancy projects in performance management system implementation at the corporate, departmental, function, and individual level as well as agile employee performance appraisals. He has also delivered several training programs to clients from various industries, from open format to in-house training courses.

During the live session, participants will get a comprehensive view of the Performance Management System architecture as well as techniques for recalibrating it. They will learn the best practices in reporting key performance indicators (KPIs), the data analysis process, and performance review meetings.

By participating in the 40-hour course, attendees can obtain 40 CPD credits to include in their CPD records for their professional body, institute, regulator, or employer.

The final stretch of the Live Certified Performance Management Professional course this year is happening on 15 – 19 December 2021, 18:00 – 22:00 GST for EMEA and 09:00 – 13:00 CST (US) for ASEAN.

Fill out the form here to secure your slot. You may also contact the following for your inquiries:

Middle-East Advisor

Teodora Gorski

Managing Director MENA

E: [email protected]

M: +971 55 787 6427

Asia-Pacific Advisor

Sasikala Annamalai

Senior Business Development Manager

E: [email protected]

M: +60 12 591 1366

There is no one standard performance measurement system that would perfectly fit all organizations. Just ask Fabian Stigler, who graces the cover of the July 2021 issue of the PERFORMANCE Magazine – Printed Edition.

Stigler, a project engineer at IQ Intelligentes Ingenieur Management GmbH, specializes in project management, business intelligence, and business analytics.

One of his accomplishments as a performance analyst is developing a KPI system (KPI Performance Measurement System) that simplified multiple KPIs into an overall statement. 

He has also designed a data visualization guideline that makes reporting easier to understand and presentations clearly structured. “This system is methodical and universally applicable and can therefore be used in many departments and companies/industries,” he explains. 

With over six years of experience in the international automotive industry, Stigler tells PERFORMANCE Magazine that performance measurement systems play a significant role in decision-making nowadays. He attributes this change to “the advent of digitization in the automotive industry and the ever-increasing influence of data.”

According to Stigler, technology is important in building a robust performance measurement system. To achieve that, he emphasizes the need for powerful IT instruments, such as data lakes, powerful servers, and software.

Read Stigler’s complete interview in the July 2021 issue of the PERFORMANCE Magazine – Printed Edition. He shares his insights on the usage of KPIs, his advice to professionals in his field, and his views on work-life balance. 

The latest issue discusses the employee performance management cycle and the role of departmental values in achieving a corporate vision. Readers will learn more about the OKR system being implemented in brands like Google, Accenture, Twitter, and LinkedIn and the magazine’s recommended reading list for 2021.

Sharing your views, experiences, and strategies in managing performance is a great way to make connections and strengthen your professional brand as a business leader. 

If you would like to be considered as a contributor or an interviewee to be featured in PERFORMANCE Magazine or to send advertising inquiries, contact the editor at [email protected].

Promoting excellence and improving performance happens at all levels. We oftentimes focus on employees, managers, and heads of departments, but we mustn’t forget about the upper echelon – directors, and executives. They represent the starting point for an organization’s vision, mission, and overarching goals.

If we were to take a look at many companies, a large percentage of the reason they became and remained successful is their leadership, specifically, the people positioned at the highest ranks.  

However, a number of organizations also failed precisely because the individuals at the helm did not know how to steer them in the proper direction, oftentimes swaying too much to one side or going completely off-course. 

Here at The KPI Institute, our belief is that no business should ever fail or steer off-course if it benefits from proper management. Many of our courses focus on ensuring mid-tier level or intermediate-level leaders receive the knowledge they need in order to stabilize, improve, or maximize the performance of their organization. With that said, we felt it was high time we also focused on a business’s zenith, namely its uppermost executives. 

The Executive Program in Strategy and Performance 

The Executive Program in Strategy and Performance is the most complex educational program in The KPI Institute’s portfolio.

It is designed for business leaders who are interested in strengthening their skills in strategic planning, performance measurement based on Key Performance Indicators, data analysis, and reporting, strategy execution in dynamic markets. 

The Executive Education Program is split into two parts: a postgraduate diploma course and a graduate certificate course.  

• The Postgraduate Diploma in Strategy and Performance spans over the course of 3 semesters, or 18 months, and covers 8 specialized learning experiences. Once you’ve finished all your studies, you are required to put together a practitioner portfolio that will focus on 40 assignments. This course also awards you 280 CPD points, for your CPD development portfolio.
  

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• The Graduate Certificate in Strategy and Performance only lasts 2 semesters, over a period of 12 months, requiring its learners to complete 4 specialized courses and put together a practitioner portfolio that will focus on only 20 assignments. This course also awards you 140 CPD points, for your CPD development portfolio. 

Out of the 8 specialized learning experiences, 6 are mandatory, while 2 are elective. The 6 mandatory ones are Strategic Planning, Performance Measurement, Performance Management, Strategy Execution, Performance Management System Audit, and Employee Performance Management. 

The final two are up to preference. You can choose whichever two options you wish, out of the following: the Balanced Scorecard, Objectives and Key Results (OKRs), Innovation Management Framework, Data Analysis, Data Visualization, or Benchmarking. 

Admission process 

The admission process for Executive Education Program is straightforward and only has 4 steps: 

1. You schedule an initial discussion with us, expressing your interest in this program 
2. You submit an admission file, which will contain your letter of intent (200-500 word), your CV, and all diplomas that reflect your educational background 
3. We will review your admission file 
4. We will schedule an interview with you 

After the interview is concluded, we’ll look to submit a final answer on your application process in up to 3 days’ time. 

Participant profile 

This course is primarily aimed at mid-tier and high-level leaders, from sales managers, chief accountants, production supervisors, and facilities managers, to directors, presidents, vice-presidents, and CEOs.  

Our intention is to focus on business leaders who wish to better their ability to plan ahead and strategize for the future, based on present data. We cover all aspects related to business improvement, from strategy execution, data analysis, and KPI measurement, to systems thinking, project management, and performance reporting. 

Competency framework 

Each of the courses covered in this program is intended to help you expand your competencies and capabilities so that you will become an integrated strategy and performance executive. The core of our Executive Education Program courses focus on the following:  

• The Certified Strategy and Business Planning Professional will augment your strategic planning capability, whilst improving your strategic thinking, stakeholders’ engagement, and communication competencies.
  

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• The Certified Agile Strategy Execution Professional will advance your strategy execution capability, whilst refining your systems thinking, project management, and leadership competencies.
  

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• The Certified KPI Professional will amplify your performance measurement capability, whilst developing your KPI selection, data collection, and data visualization competencies.
  

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• The Certified Performance Management Professional will elevate your performance improvement capability, whilst enhancing your data analysis, problem-solving, and decision-making competencies.
  

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• The Certified Employee Performance Management Professional will supplement and boost your knowledge on employee performance management capability, whilst progressing your employee performance planning, employee evaluation, and feedback sessions competencies.
  

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•  The Certified Performance Management Systems Auditor will evolve your Performance Management System maturity model based-assessment capability, whilst intensifying your examination, analytical thinking, and solutions design competencies.
  

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Through the Executive Education Program, we aim to build a new generation of executives, one that is ready to surmount any business trials or obstacles, much like a seasoned general.

In the 21st century, it is unacceptable for a business leader to falter in the face of adversity when in this day and age, there are more tools and tricks available than ever before. 

At The KPI Institute, we believe that through knowledge, dedication, and hard work, any challenge can be overcome. Even though some hurdles are greater than others and may cause setbacks, many of the greatest success stories in history came from failure. 

It is high time we addressed the high rates of failure in strategy execution so often encountered in organizations. It is time you shape the future, by knowing exactly what needs to be done and how to generate changes in the strategy and performance management practices of your organization.

It is time to become the best version of your professional self that you can be. 

Performance Management is a multi-faceted field of research & practice, which features several layers of complexity that relate to employee management, KPI management, data analysis, data gathering, and much more.

At The KPI Institute, we’ve developed a short accreditation course, the Certified Performance Management (PM) Live Online Course, which takes you through 6 core pillars that must become a part of your PM system, if you wish to maximize performance improvement.

What will you learn?

• Understand the Performance Management System architecture;
• How to rigorously conduct the data analysis process;
• Get insights on best practices in reporting KPIs;
• Practice performance review meetings;
• Gain practical experience in recalibrating the Performance Management System;
• How to build a performance culture;
• Practice performance improvement in 12 different scenarios.

What’s in it for you? – Benefits

• Manage performance at all levels, by identifying and addressing specific challenges;
• Develop and maintain a functional Performance Improvement System;
• Enhance the decision-making process, by using relevant data;
• Nurture a performance culture.

Presenter profile

Andrea Minelli

Management Consultant

The KPI Institute

Andrea is a Certified KPI Professional, Certified KPI Practitioner and Certified Benchmarking Professional, and has delivered over 400 training and advisory workshop hours last year.

As a consultant, Andrea has gathered experience in guiding professionals, operating in different industries and sectors, in their journey of implementing Performance Management Systems, using solutions such as the Balanced Scorecard to aid them in the process.

Some of Andrea’s most significant consultancy projects are as follows: Performance Management System Implementations at the Corporate, Departmental, Function and Individual Level, and the implementation of Agile Employee Performance Appraisals.

In terms of training, some of the significant projects are the in-house training program for Qatar Foundation, The Certified KPI Professional training for Poivre Corporate Services (Mauritius), and the open-course training sessions in Algeria, Philippines, Serbia, Malaysia, Bangladesh and Cambodia among others.

Excellence is a product of knowledge that has been molded and adapted as each situation saw fit. We at The KPI Institute pride ourselves on delivering excellence with each of our courses.

Since our transition into the online environment, we have seen growing interest in our Arabic-delivered courses. We used to only feature one of our courses in Arabic, namely the Certified KPI Professional course, but now we have decided to increase the roster of certification opportunities available in Arabic.

As a result, all of the following live online courses now feature a standalone version, in Arabic:

• Certified Strategy and Business Planning Professional
• Certified Balanced Scorecard Management System Professional
• Certified Performance Management Professional
• Certified Data Analysis Professional
• Certified Data Visualization Professional
• Certified KPI Professional

You can become a certified Performance Management practitioner, from the comfort of your home. Excellence and improvement know no boundaries, no restraints and no barriers.

In the pursuit of greatness, we have to overcome all of the challenges laid before us. We have decided to meet our attendees half-way and provide a customized, tailored learning experience, which answers their needs to a tee. Meet attractive and sexy yerevan escort girls who can make your stay in the city unforgettably perfect.

If you are located in the Arab world, and wish to add your name to the ranks of all those holding a worldwide recognized certification from The KPI Institute, consider joining any of our live online courses. Excellence is just a click away!

Our last project back in 2019 was absolutely astonishing – it united no less than the forces of 3 facilitators and 110 participants, in Phnom Penh, Cambodia.

The KPI Institute proudly supports Cambodia’s Ministry of Economy and Finance (MEF) in streamlining its organizational processes, pertaining to performance measurement and management, by nurturing a performance-oriented mindset.

This was our third project with MEF; our Cambodia learning journey started with a Performance Management training course and it continued with an emphasis on individuals, through our Employee Performance Management training session.

Monitoring and evaluating performance results in the public sector is always particularly challenging, due to its stakeholders’ complex configuration. We trained MEF staff members in the use of Key Performance Indicators and Performance Management best practices for 2 days. Play at IGT Casinos and enjoy their diverse collection of games known for their entertaining gameplay, innovative features, and impressive rewards.

Course Journal

Day I

On the first day, we mostly dedicated our time to creating a common learning foundation, by understanding the Performance Measurement Framework components and tools, differentiating between performance measurement and management concepts, and applying KPI selection principles.

Ultimately, we addressed the Performance Management System Activation process, as it is not enough to have a super-design unless it is activated.

Day II

On the second day, more practical knowledge was acquired, as we started working with data analysis techniques, in order to enable a decision-making process based on performance data.

Therefore, all the participants were engaged in different exercises for KPI analysis and renewal, as well as modelling and developing a portfolio of initiatives.

Between the 18th – 19th of November, 2019, the University of Padua, Italy, co-hosted in partnership with the Performance Management Association (PMA), the Performance Measurement and Management In Industry 4.0 Symposium. The KPI Institute was honoured to be invited and participate in the event, having been represented by Adrian Brudan, General Manager for the EMEA Region.

The symposium gathered scholars, consultants and practitioners from all over the globe, to focus their discussion, share their experiences and research findings on all of the upcoming industry challenges faced by the 21st century’s companies, as they delve deeper in what is known today as the Fourth Industrial Revolution.

For the past years, the business world has seen the rise of numerous new technological developments: Advanced Manufacturing, Additive Manufacturing, Augmented Reality, Big Data Analytics, Cloud, Cyber Security, Horizontal and Vertical integration, Industrial Internet of Things, Simulations. Organizations around the world are trying to keep up with these trends and it is becoming painstakingly clear that many are faltering in their performance measurement and management practices.

The KPI Institute, represented by Adrian Brudan, GM of the company and Ph.D. student at The West University, in Timisoara, contributed to the discussions with two research studies:

• Performance Management & Measurement Challenges at the Dawn of a New Technological (R)Evolution and
• Performance Management Maturity Model: Role for Improving Decision-Making in a Digitized World.

The first research study conducted by Adrian – Performance Management & Measurement Challenges at the Dawn of a New Technological (R)Evolution, features research carried out over a period of 5 years, with inputs received from participants that attended 199 certification programs in the field of performance management and measurement organized by The KPI Institute, in both open and in-house formats.

The programs were delivered in 48 cities, from 34 countries, on 6 continents. There were 3112 participants who took part in discussions which generated all of the data collected, representing 741 organizations, from 29 diverse industries, with an average of 16 participants per program/discussion.

The study’s central premise revolved around the main challenges that organizations highlight as being key underperformance factors when it comes to performance measurement & management. Each of these main factors represents a compilation of several sub-factors, which together end up resulting in an overarching issue for the company.

The findings reflect that organizations encounter as many challenges as per the number of categories of sub-clusters identified in the study, which led to the development of its main categories. The challenges reflect both technical issues with the concepts of KPI selection, standardization and activation, as well as more generic challenges that pertain to matters such as system deployment, maintenance and maturity due to lack of proper buy-in and nurturing of a performance-driven culture.

The second research study – Performance Management Maturity Model: Role for Improving Decision-Making in a Digitized World, focused on bringing to the fore all of the field-related research work and knowledge, gathered in the last 10 years, under the coordination of Adrian Brudan, GM of the Global Performance Audit Unit – GPA Unit, the strategy and performance audit division of The KPI Institute. Its purpose is to provide integrated strategy and performance management systems assessment solutions through rigorous research, education and analysis.

The GPA Unit developed the Performance Maturity Model Framework, in order to assess the complexity of an institution’s organizational capabilities. The framework relies on approximately 300 assessment parameters, grouped under 5 major areas of organizational performance improvement that reflect best practices in the field.

The Performance Measurement and Management In Industry 4.0 Symposium was a most insightful and inspiring experience. With each year, every new edition brings forth greater and more novel ideas, signaling that the way to deal with today’s recurrent performance challenges does have a one-size fits all solution, but multiple ways to reach the end goal. The symposium acts as a platform for establishing links between research groups with complementary activities, and an opportunity to share experiences with the business world.

We are honoured and proud to have been a part of this event and look forward to its future editions!

Fast forward after Egypt, Raluca landed in Kuala Lumpur, where a team of 20 delegates, part of Kuala Lumpur’s Ministry of Economy and Finance, dedicated to the Public Financial Management Reform Program, had the chance to explore The KPI Institute’s Performance Management training course, between the 12^th – 14^th of August, 2019. The training session included public sector examples, best practices and case studies.

During the 3-day session, there were a ton of interesting debates and discussions around the various elements covered in our course, however here is a quick top 3 of the most appreciated training sections:

• Performance management concepts: 13 popular concepts were differentiated; this section was particularly useful, as people tended to interpret matters in very different ways from the concepts;
• The Balanced Scorecard being the main tool to operate a PMS based on KPIs;
• Performance Management Simulation: collected data for KPIs results, compiled the performance scorecard, conducted the meeting to enable the decision-making process around KPI results and addressed initiatives to improve performance results, after which we documented the initiatives agreed upon during the meeting. WOW!

Our target during this learning experience in Kuala Lumpur was to ensure that all of the information shared with our attendees would provide them with meaningful methods of dealing with their daily challenges. We never aim to provide a theoretical response to a theoretical issue. Therefore, whenever we receive feedback like the following, it truly warms our hearts because we know we’re helping in making a difference:

• “These sessions are very useful and interesting because I can apply all of this information to my current job.”
• “I have gained a lot of input and experience from the “Performance Management” course, enough to be confident to apply at my work. Good course outline, straightforward and practical case studies and exercises.”