The KPI Institute signed an official partnership with Handover Consulting on February 12, 2025, to expand the availability of key performance indicator (KPI) training and certification programs in Jordan.

Jordan’s Economic Modernization Vision 2033 and National Human Resource Development Strategy emphasize the need for enhanced institutional performance, data-driven decision-making, and workforce development to drive economic growth and competitiveness. Despite these priorities, a 2022 World Economic Forum report ranked Jordan 67th globally in institutional effectiveness which highlights the need for improved performance measurement and strategic execution. 

Furthermore, studies indicate that over 60% of organizations in the Middle East and North Africa (MENA) region struggle with KPI implementation, often due to a lack of structured training and expertise. With this, Handover Consulting joined forces with The KPI Institute to equip professionals and organizations in Jordan with internationally recognized knowledge and tools for implementing and using KPIs effectively. Training will be delivered in alignment with The KPI Institute’s Key Performance Indicators Management Framework, the industry’s most rigorous and comprehensive approach to KPI utilization.

Over the years, The KPI Institute has trained professionals from various organizations in Jordan, empowering them with insights to master KPIs inside out as a tool for performance measurement, strategic alignment, and continuous improvement through the Certified KPI Professional course.

The previous participants from Jordan in this course include representatives from esteemed organizations across the banking, financial services, manufacturing, and public sectors. Their continued trust in The KPI Institute’s training programs reflects the growing demand for more structured KPI implementation and performance-driven business practice in the region.

“At Handover Consulting, we recognize the critical role that performance management plays in driving business success. Our partnership with The KPI Institute marks a significant step in empowering professionals and organizations in Jordan with globally recognized expertise in KPI development and performance optimization,” expressed Ali AlJa’bari, Founder and CEO of Handover Consulting.

Additionally, Cosmin Chindris, Director of Global Partnerships at The KPI Institute, emphasized that “This partnership will enable business leaders from Jordan to adopt international best practices in strategy and performance management and improve performance at all organizational levels.”

Therefore, this collaboration ensures that organizations in Jordan gain direct access to global best practices in performance management, enhancing their ability to improve strategy execution, optimize operations, and leverage data-driven decision-making to achieve business success. Moreover, this partnership aligns with Jordan’s vision for economic growth and capacity building, strengthening Handover Consulting’s dedication to empowering local talent and cultivating a culture of excellence in performance management.

This shared commitment to advancing performance measurement and management standards in Jordan shows The KPI Institute’s dedication to excellence. The KPI Institute carefully selects partners who demonstrate strong regional credibility, a solid client base, and extensive expertise in performance management training and consulting.

The partnership will officially launch with the Certified KPI Professional course, the global standard in working with KPIs, in Amman from April 20 to 22, 2025. This program will provide participants with the essential methodologies and tools to develop and implement high-impact KPIs within their organizations.

Secure your spot as early as today! For more information and registration click here.

About Handover Consulting

Handover Consulting is a dedicated partner for businesses across the Middle East, offering management consulting, recruitment, and training solutions. Its team of seasoned professionals leverages deep industry knowledge and practical experience to address your evolving business needs. Handover Consulting is committed to delivering exceptional service and fostering strong, sustainable partnerships with its clients. Its goal is to be a trusted advisor, guiding clients through complex challenges and helping them achieve lasting success.

For more information, visit their website: http://handover.consulting

About The KPI Institute

The KPI Institute is a leading global research institute specializing in business performance. It operates research programs in 12 practice domains, ranging from strategy and KPIs to employee performance, as well as customer service and innovation performance.

Insights are disseminated through various publications, subscription services, and a knowledge platform accessible to registered members. Support in deploying these insights in practice is offered globally through training and advisory services.

The KPI Institute developed the first KPI Management Framework and operates smartKPIs.com, an online portal resulting from a dedicated research program focused on documenting and cataloging KPI usage in practice. It hosts the largest collection of documented KPI examples.

For more information, please contact Cosmin Chindris, Director of Global Partnerships at The KPI Institute, via email at [email protected]

In the era of information abundance, the challenge lies in determining which data drives informed decision-making. The ability to effectively measure and track performance has become essential in achieving business objectives and maintaining a competitive edge.

Yet, if you are uncertain about what to measure, how can you truly gauge your progress?

This is where key performance indicators (KPIs) step in as invaluable tools.

Course overview

The Certified KPI Professional course of The KPI Institute equips professionals with the expertise to construct a sound KPI measurement framework, from selection to centralized reporting of results

This comprehensive training program draws upon 19 years of research in KPIs and real-world best practices.

Participants can explore the transformative capabilities of KPIs and empower their organization with data-driven decision-making. They will learn to customize a measurement framework that aligns with their unique needs and know exactly where they stand on the path to success by reaching the course’s learning objectives:

• Differentiate between objectives, KPIs and initiatives;
• Gain insights into KPI selection within different contexts;
• Apply best practice techniques for selecting KPIs;
• Document KPIs in a standardized template;
• Learn when and how to use benchmarking in target setting;
• Optimize the KPI activation and data-gathering process.

Benefits and importance

By becoming a member of the international Certified KPI Professionals Community, you access a wealth of benefits, including:

• Access to relevant performance data for informed decision-making;
• Pre-populated tools facilitating KPI Measurement Framework implementation (10+ templates);
• An innovative learning experience with a three-stage educational process;
• Expanded business network;
• 40 Continuing Professional Development (CPD) credits to include in the CPD records for your professional body, institute, regulator, or employer.

Course structure and methodology

The course encompasses a three-stage educational process with an expected duration of 40 hours:

1. Pre-course stage: This stage ensures a seamless transition into the training program. You will assess your current skills, engage with fellow participants through an interactive online forum, and lay the groundwork for a collaborative learning journey.
2. Core-course stage: Participants can choose between attending live online sessions or engaging in face-to-face interactions. They will engage in experiential learning and a high level of interactivity, complete their Individual Learning Maps, and undertake the certification exam.
3. After-course stage: Here, participants will engage in thought-provoking forum discussions and explore additional readings. They will be able to develop an actionable plan tailored to their organization’s needs.

The Certified KPI Professional course also provides participants with templates used in working with KPIs that will amplify their expertise in KPI management, including the Desired State of Evolution, Strategy Map, Performance Scorecard, and Performance Management System Architecture.

Course structure and methodology

The course encompasses a three-stage educational process with an expected duration of 40 hours:

1. Pre-course stage: This stage ensures a seamless transition into the training program. You will assess your current skills, engage with fellow participants through an interactive online forum, and lay the groundwork for a collaborative learning journey.
2. Core-course stage: Participants can choose between attending live online sessions or engaging in face-to-face interactions. They will engage in experiential learning and a high level of interactivity, complete their Individual Learning Maps, and undertake the certification exam.
3. After-course stage: Here, participants will engage in thought-provoking forum discussions and explore additional readings. They will be able to develop an actionable plan tailored to their organization’s needs.

The Certified KPI Professional course also provides participants with templates used in working with KPIs that will amplify their expertise in KPI management, including the Desired State of Evolution, Strategy Map, Performance Scorecard, and Performance Management System Architecture.

Course syllabus

The core course comprises 10 learning modules:

1. The world of KPIs
2. Understanding KPIs
3. KPI typology
4. KPI taxonomy
5. KPI selection
6. KPIs in context
7. KPI documentation
8. Working with targets
9. Data gathering
10. Data visualization

Flexible learning options

The course is offered frequently in several languages to accommodate everyone’s schedule and language preferences.

Certification and recognition

Upon completion, participants will receive the following certificates (soft copy):

• Certificate of Attendance: for course sessions participation;
• Certificate of Completion: after fulfilling pre-course activities and passing the Certification Exam;
• Certified Professional Diploma: upon successfully completing all three stages of the learning experience, as well as the full payment received by the contractor;
• CPD Certificate of Attendance: provided once you achieve Professional Status.

It’s time to maximize your organization’s potential through effective performance measurement. Become a certified KPI professional and enroll today!

***

For any inquiries or further information, feel free to reach out:

Adrian Brudan

General Manager – TKI EMEA

Email: [email protected]

LinkedIn Profile: adrianbrudan

WhatsApp: 004 0721 233 084

In response to increased participant demand, The KPI Institute held two simultaneous versions of Certified KPI Professional Live Online on July 24 – 28, 2023. 

Tailored to meet the challenges faced by professionals in key performance indicator (KPI) selection and usage, the Certified KPI Professional course applies a robust KPI Measurement Framework that is built upon two decades of research and industry best practices. This course covers various aspects of working with KPIs,  from selection to result centralization in performance reports. 

The Certified KPI Professional course has consistently ranked among the top most popular courses offered by The KPI Institute. This program attracts professionals across all management levels and industries from different parts of the world. The lessons are delivered in different languages, such as English, Arabic and Spanish.

Throughout the training session, participants are equipped with the skills needed to manage KPIs and improve their current processes and systems. Moreover, this learning opportunity enables them to apply the learned concepts immediately within their organizations.

At the end of the course, participants are expected to distinguish between objectives, KPIs, and initiatives, document KPIs using a standardized template, understand the appropriate use of benchmarking for target-setting, and optimize the KPI activation and data-gathering process.

The benefits of enrolling in this course include access to relevant performance data, pre-populated tools for KPI implementation, an innovative three-stage learning process; the opportunity to join the Certified KPI Professionals Community; and 40 CPD credits.

Do not miss this opportunity and register now for Certified KPI Professional Live Online! For additional information and the course schedule, visit https://kpiinstitute.org/kpi-certification-presentation/

Testimonials for the Certified KPI Professional program

“This certification is not only for seniors and businesses. It’s also about how you can think in a constructive way to set some measurements for your performance on a daily basis even in normal life. It’s a must.” – Senior Organization Excellence Specialist, ADES-Advanced Energy Systems, Egypt

“One of the best knowledge-filled courses I have ever attended. Don’t ever let anything or anyone take away your focus or attention from the sharing because the presenter is the best in the field.” – Deputy Director, Institute Aminuddin Baki, Malaysia

“Slot Thailand The contents were well-organized and supported with guidance and schedule that helps me to navigate easily with the certification process.” – Quality Assurance Auditor, GDCME, Saudi Arabia

If 2020 was the year for survival mode, 2021 was the year for adapting to changes that came our way. Adaptability is not just about keeping up with modern technologies and trends. It’s more about how we use them to accelerate change and foster a culture of innovation in the workplace, and this won’t be possible without valuing learning and development.

That is why The KPI Institute continues to deliver quality live-online certification programs in strategy and performance management. These learning sessions are designed to help organizations and professionals address business challenges, gain competencies, and achieve results.  They are packed with tools, frameworks, resources, exercises, and expert recommendations.

Before we put 2021 behind us, let us revisit the courses that made a mark on you. According to our data, here are the top live-online training programs of The KPI Institute that received the highest number of participants last year.

1. KPI Certified Professional and Practitioner: “Embedding more than 15 years of research, this educational program will provide you the necessary knowledge and skills to differentiate yourself from other professionals through a rigorous and structured approach to measuring performance.”
2. Strategy and Business Planning Professional Certification: “The course aims to offer participants a chance to build up a strategic mind-frame, understand key strategy planning concepts, use strategy planning tools, in individual and team exercises, and reflect on the best practices in the field through case studies and debates.”
3. Balanced Scorecard Management System Professional Certification: “The training course provides the pillars, tools, and resources required for an immediate application and Balanced Scorecard Management System in your own organization.”
4.  Certified Performance Management Professional and Practitioner Certifications: In this course, participants will “Obtain a premium recognition for your competencies both as a professional and practitioner to demonstrate your ability to monitor and improve current performance levels in different scenarios, in a standardized and effective manner.”
5. Certified OKR Professional: “The three-day course trains participants in how to set and work with OKRs and offers them the opportunity to get certified on the ability to deploy and use OKRs in accordance.”

To learn more about other certification programs, check out the Performance Management Training Calendar 2022.

The KPI Institute’s Certified Performance Management Systems Audit Professional Online Training Course is a self-paced online certification program where you will learn how to assess and compare performance management systems. 

The course is based on The KPI Institute’s trademarked Maturity Model Framework and taps into more than 10 years worth of research on the use, improvement, and management of maturity models, for an institution’s capability maturity diagnosis. 

The KPI Institute, which has training experience in delivering more than 1,000 training programs for 6,536 professionals in 54 countries, allows participants to access the course in two ways: by attending a Live Online Delivery or a self-paced training layout on The KPI Institute’s E-learning Platform.

This four-part certification program is packed with core course videos, exercises and reading materials, templates, after-course action plans, webinars, presentations and forum discussions, and an evaluation session for a complete learning experience.

Cristina Mihailoaie brings her years of expertise into the facilitation of the course. As The KPI Institute’s research director, Mihailoaie has coordinated the performance management audits for renowned organizations, such as Nordea IT Group, MEFIC Capital, King Saud University Medical City, and Financial Audit Dubai. She was also involved in multiple projects for implementing a performance management system based on a Balanced Scorecard at strategic, operational, and individual levels.

After taking the course, you would be able to:

• Ensure you have the right tools, processes, and people in the right place for your Performance Management System;
• Identify the weaknesses of your current Performance Management Framework and learn how to shift from one maturity level to the next one;                                           
• Conduct a full maturity assessment for one organization by accessing for free our full methodology (all 5 capabilities);                                                                   
• Obtain premium recognition for your skills as a Certified Performance Audit Professional.

Don’t miss out on the chance to become a Certified Professional Auditor in Performance Management Systems

Enroll today and find out more details about the Certified Performance Management Systems Audit Professional online training course HERE.

Online learning has been around for quite some time, however, 2020 has made it a mainstay of the educational industry. People need information & knowledge, and with the advent of greater and more advanced technology, companies flocked to the online environment in order to meet this demand.

We, at The KPI Institute, have been delivering a series of online courses, for many years now. Nevertheless, when we saw the disruption caused by this year’s unfortunate events, we knew we had to step up our game and embrace the newfound reality of online learning. As we stepped deeper and deeper into this world, we found a great number of people, ready to join us in this journey.

As a result, we have increased our live online course offer fourfold and began localizing several of them in Arabic, French or Spanish, with a few other languages to follow.

However, even though we’ve noticed a substantial increase in interest for our courses in general, one of them stands taller than the rest – the Certified Key Performance Indicator Professional (C-KPI) course.

If you’re someone that in any way has to deal with KPIs or performance measurement indicators, as some people call them, and you’re uncertain how to go about managing this process, we’d be delighted to help you out. Our C-KPI course is designed to help you understand KPI measurement challenges and provide the most appropriate ways of addressing them.

Did you know?

The KPI management process includes actions such as: selecting KPIs, documenting them in a standardized template, optimizing their activation and data gathering process, embedding them into scorecards & dashboards, crafting a KPI implementation plan, creating a value driver concept map and KPI reports.

That’s not even all of it, but we can go further in-depth during the course!

As companies look to attain a more structured approach to managing their processes and performance, KPIs offer that opportunity, provided they are managed properly.

Are KPIs really booming?

Short answer – yes. Long answer? Well, we’d rather show you. Here’s our C-KPI calendar for the next upcoming weeks:

Even though we’ve got quite a busy schedule ahead of us, our doors will always be open to anyone who wants to join. Education is knowledge and knowledge is power, but not the sorcery kind of power. What we endow our attendees with is the magical ability to bring improvement into existence, by virtue of skill, focus, the power of will (and information, sprinkled all over).

Managing a business is not an easy feat. We understand this, which is why we’ve made it our mission to help those who want to see their organization succeed against any challenges, whether internal or external.

If there’s any doubt in your mind about the utility of a process, the reasoning behind a decision, or the fairness of a choice, join us, so that we may provide an answer to your queries.

Don’t forget – improvement is just one step in front of us; why not tread forward?

Excellence is a product of knowledge that has been molded and adapted as each situation saw fit. We at The KPI Institute pride ourselves on delivering excellence with each of our courses.

Since our transition into the online environment, we have seen growing interest in our Arabic-delivered courses. We used to only feature one of our courses in Arabic, namely the Certified KPI Professional course, but now we have decided to increase the roster of certification opportunities available in Arabic.

As a result, all of the following live online courses now feature a standalone version, in Arabic:

• Certified Strategy and Business Planning Professional
• Certified Balanced Scorecard Management System Professional
• Certified Performance Management Professional
• Certified Data Analysis Professional
• Certified Data Visualization Professional
• Certified KPI Professional

You can become a certified Performance Management practitioner, from the comfort of your home. Excellence and improvement know no boundaries, no restraints and no barriers.

In the pursuit of greatness, we have to overcome all of the challenges laid before us. We have decided to meet our attendees half-way and provide a customized, tailored learning experience, which answers their needs to a tee. Meet attractive and sexy yerevan escort girls who can make your stay in the city unforgettably perfect.

If you are located in the Arab world, and wish to add your name to the ranks of all those holding a worldwide recognized certification from The KPI Institute, consider joining any of our live online courses. Excellence is just a click away!

Between the 24^th and 28^th of November, our Management Consultant, Raluca Vintila, was engaged in a 5-day training project in Doha, Qatar. It was the first open training course organized in Qatar, and we were delighted at the opportunity of engaging with this enthusiastic group of professionals and practitioners.

The training course was particularly interesting, given the attendees’ diverse backgrounds, ranging from real estate and finance, to manufacturing and healthcare. Diversity at its best! Therefore, we were able to learn from a variety of environments about how to apply performance measurement principles and best practices.

The project, supported by Vision Strategy Management Consulting – VSMC, combined 2 programs into a single learning experience: the Certified KPI Professional (3 days) and the Certified KPI Practitioner (2 days).

Course Journal

The Certified KPI Professional (day 1 – 3)

The first 3 days were dedicated to setting up a common foundation in working with KPIs, as well as having an aligned understanding of the associated concepts and basic practices.

Generally speaking, the group had a bit of experience in working with such systems, as some participants were already operating a Performance Management System based on KPIs, while others didn’t even have a system in place yet.

Therefore, an opportunity arose, to both learn how to set up a system from scratch and identify possible system enhancements.

The Certified KPI Practitioner (day 4 and 5)

Given that the foundation built in the first 3 days, with the help of VSMC, included a wide range of examples, from a variety of functional areas and industries, which brought all the pieces together, we focused on a single case study.

This was used to provide context in applying all the fresh learning takeaways of the professional training course, in a practical fashion, because that’s what practitioners do – they gain knowledge and make the most out of it by applying it.

Why, you may ask yourselves? Well, to be at peak informational performance, so that when everyone returns to their organizations, they are equipped not only with newfound knowledge, but also a practical sense of how to implement it.

Moreover, while our course should have ended at this stage, we decided to top off the learning experience by simulating a performance review meeting. The purpose was to showcase the managerial side of KPIs, as oftentimes they only get associated with measurement, calculations and technicalities.

Overall, it’s been an enchanting and enriching experience, due to the attendees’ high level of involvement into all of the exercises, case studies and role plays.

Special thanks to VSMC, for enabling our vision to become a reality – empowering the world, in order to achieve performance excellence!

Between the 26^th – 28^th of November, 2019, The KPI Institute, in partnership with NoterKo, has successfully organized the first ever edition of our worldwide renowned course – The Certified KPI Professional, delivered in French, in Dakar – Senegal, customized for the country’s national sanitation utility, ONAS.

NoterKo is a Dakar-based, Management Consulting firm, that focuses on revolutionizing the customer care sector in Senegal. The objective of NoterKo is to allow Senegalese clients to objectively evaluate the services provided by local private and public institutions, alongside positively impacting the quality of life of the local community.

In regard to the course itself, The Certified KPI Professional – C-KPI for short, opened a comprehensive world of new insights into how businesses can & should strive for a continuous optimization of their performance operations and performance management processes.

During the 3-day learning experience, top ranking executives of the organization had the opportunity of being guided by one of our foremost consultants, Andrea Minelli.

The attendees, via a combination of theoretical notions and hands-on-practice exercises and case studies, had the possibility of better understanding and practicing the following concepts:

• How to strategically select relevant KPIs and why;
• How to align strategic objectives and KPIs among different organizational layers;
• How to benefit from a sound Performance Management Architecture and Framework;

The course had 10 participants, mostly Senior Managers, such as HR Vice President, Senior Purchasing Managers, Maintenance Managers, Internal Audit Managers, IT Managers, Quality Assurance Managers and several other key governance figures.

Course Journal

This in-house course was organized with the purpose of disseminating best practices via both theoretical and practical knowledge, associated with performance measurement and management practices.

Day I

During the first day of the course, participants were exposed to several concepts associated with KPIs, the Performance Management Architecture and most importantly, how to build a proper framework that will set up a sound foundation for the system per se.

We made several constructive comparisons between the client’s current Performance Management System and globally known best practices.

Day II

During the second day, we chose a more hands-on practice approach, whereby participants worked in different groups and focused their efforts on understanding and applying the best techniques associated with KPI selection, and how to strategically align KPIs & corporate objectives, among all the organizational layers.

Day III

As the final day approached, the participants discussed about the importance of not only selecting KPIs, but of also implementing best practices in setting up realistic, yet challenging targets for each KPI. A customized simulation was created in order for the participants to apply those practices in their own organizational contexts.

The final session ended with a thorough discussion about the alignment of individual KPIs with the corporate objectives, and being able to measure the contribution that each division head will have to achieve in order to match the aforementioned objectives.

Overall, the course achieved its goal of showcasing to all of its attendees, who serve as senior managers in their respective organizations, how to implement best practices within their own Performance Management System Frameworks.

Want to know more about Performance Measurement and Management?

As performance is a continuous concern for organizations, do not hesitate to contact us and we will be more than pleased to assist you throughout your performance measurement and management journey!

If you are interested in improving the maturity of your performance measurement and management practices currently implemented in your organization, be sure to visit our training calendar and assess what best suits your learning requirements.

Among the main key Business Benefits for attendees interested in the C-KPI course are:

• Improve the performance of your company by practicing a sound framework for KPI measurement;
• Obtain better business results by selecting the right KPIs to monitor for your company;
• Generate value from using KPIs by optimizing the data collection process.
• Implement best practices that lead to an organizational culture that is performance-oriented

Otherwise, if a customized training course best suits your needs and you would like to know more details about it, please do not hesitate to contact us for more information at:

Wishing you best of performance!

August has been a very active month for Raluca Vintilă, one of TKI’s most experienced management consultants. Engaging into Egypt, conducting consultations in Kuala Lumpur and then putting up a stellar performance in Peru, Raluca’s dedication to performance management and improving performance in general deserves a tremendous amount of respect and recognition.

The KPI Institute would not be the same without such exemplary individuals, carrying our banner forward, pushing companies to overcome challenges and become the best versions of themselves.

6^th training for Valeo Egypt in KPI Management

Raluca begun her adventure in Egypt, where she delivered the 6^th edition of our Certified KPI Professional training course, as an in-house session for Valeo Egypt. She’s become so accustomed to the environment and their team that oftentimes, she feels that she will most likely end up being part of Valeo’s team.

While most people attending had a lot of positive feedback, her favorite parts about this training were the following two sentiments:

• “This training has been mind-twister in Performance Measurement.”
• “This course is really great & an eye-opener on how to effectively visualize KPIs.”

A newly inserted part in this training edition was the review of Valeo’s KPIs, from the 2018 Integrated Report. The review has been conducted according to the standards of the Key Performance Indicators Management Framework v2.0.

Participants found highly attractive the Value Flow Analysis in the KPI Selection session. Moreover, one of the most appreciated Performance Management Tools used during the session and which are also part of the TKI Toolkit were the Scorecard and KPI Documentation Form.

Looking forward to checking what Valeo’s potential 7^th group finds most attractive in the Certified KPI Professional training course.